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Pretty sure I booked a window table, but staff upon arrival said I hadnt and no way to prove via the booking confirmation as its conveniently left out in the email. Staff had us sitting for 30 mins at some random table with one of the chairs feeling like it would collapse at any time, before saying they were moving us to one of the several available (this was 9.30pm so should be a no brainer but apparantly not) window tables. Then, just before moving, some other couple snatched the table we were told they were moving us to - staff said there was some 'misunderstsnding'. Totally amateur. When we finally got moved, we had some extremely noisy group (one very drunk guy) right next to us, staff did nothing to make it more tolerable for the rest of the guests in the restaurant and even kept serving more drinks. Stsff also didnt seem to grasp that I didnt want red wine for the wine pairing - had to explain 3 times just to be offered rose wine for the first dish which I again had to reject. Food service very very slow it basically took us less time to eat each dish (ordered the signature tasting menu) than get service and hardly any checking on us between the dishes despite only serving approx. 10 tables in the restaurant. Every dish was presented by some person mumbelling out in a rush what it was so didnt even know what we were eating. Had to flag down staff to pay the bill at the end like in some hawker street food joint. Food very mediocre with several dishes being very much sub par and even rhough we were very specific about the rsrirty of obe of our dishes (the steak) they still managed to serve both steaks the same so only one of us ate. All in all extremely dissappointing for the 4 digit dollar price we paid for 2 pax. On top of this, they send you a survey asking you to spend time on writing to them how to improve but once youre finished the submission of the form fails...what an absolute joke. Will for sure not return, nor recommend. If youre a couple looking for a romantic wow experience, look elsewhere, this is a complete waste of money.…
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Date of experience: October 2020
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+1
Me and my wife had booked a dinner reservation with a friend and his wife. The four of us were more than excited to eat at this amazing restaurant. We ordered abs once we received the food, it was horrible. The steak was so dry it was crunchy. The cake was okey. For a 5 star restaurant which boasts it self in excellence, the food could be compared to a clean Waffle House if not worse.…
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Date of experience: October 2020
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For the Burj - really? I have experienced a much better experience EVERYWHERE else in Dubai. Massive miscommunication with the ladies wrist bands. Paid for premium drinks however had a member of staff provide the wrong wristbands so staff were coming over saying we could only have Prosecco - Showed receipt for payment and still didn’t accept until we complained and showed the manager the receipt? NO social distancing, everyone was up dancing. I didn’t feel safe what so ever. VERY uncomfortable experience. I will not visit again. …
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Date of experience: October 2020
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The staff, food and service at At.Mosphere is nothing but a let down. This restaurant over promises and under delivers in all areas. I came here to celebrate my friend’s birthday. I’m embarrassed I took him here. Patrons paying top dollar to eat shouldn’t have restaurant hosts treat them arrogantly. There’s no excuse for employees to talk to customers like they're above them. The food here was underwhelming and unacceptable. The waiter recommended I order the beef rosini instead of the frog legs I was contemplating. The beef came out over cooked and dry. It was well done and I requested the beef at a medium rare temperature. The waiter never even checked on us after our meals we’re delivered. There was no opportunity to let him know how unsatisfactory our meal was. I wouldn’t recommend At.Mosphere I would suggest you spend your hard earned money elsewhere.…
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Date of experience: October 2020
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Always having a great lunch guys. Special viewings and I love the violist. Your lunches are great. Thnx for having us while we have business meetings and enjoying a great lunch with our clients.
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Date of experience: September 2020
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