Rayna Tours
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City Tours • 4WD, ATV & Off-Road Tours • Boat Tours • Sightseeing Tours • Bus Tours
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12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Dubai, United Arab Emirates

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Tours and Tickets by Rayna Tours
Half-day Tours
6 hours
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
Recommended by 93% of travelers
This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher
from
$50.00
per adult
Bus Tours
2 days
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
Recommended by 93% of travelers
This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher
from
$110.00
per adult
Travelers talk about
(527 reviews)
(987 reviews)
(169 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
9,363 reviews
Excellent
7,377
Very good
954
Average
232
Poor
205
Terrible
598

Farhan
Chelmsford, UK593 contributions
Jan 2021 • Couples
The best bit was amazing professionalism from our host Imtiaz Aftab, he delivered the 5 star service from the pick up to drop off.

We were picked from our residence, Aftab arrived promptly at 02:15 PM, explained the whole itinerary and shows timing and upgrade options. Before collecting us, he maintained the communication through What's App which helped me finding him.

The vehicle was comfortable & clean, we were informed of COVID related protocols to follow. Upon arrival at Rayna Camp, we were given detailed information of camp surrounding, desert buggy ride and camel ride options. The camp itself was really nicely maintained. We upgraded to premium option which was 50 Dhs per head, I think it was well worth it as it included segregated seating option and unlimited access to bar bq buffet and dinner options.

We left around 5pm for desert safari followed by sunset photos stop at dune, the ups and downs of ride were extremely good and we thoroughly enjoyed the experience. I observed Aftab's amazing advanced driving skills too, his driving was like a car dancing on the sand!

We were taken back to camp around 6pm, the shows were planned to start around 06.30 pm. First show was a traditional Arab dance performed by a gentleman very skillfully, this was followed by a very interesting fire show which was the highlight of the performance. Lastly, a belly dancer wrapped off the day with a lovely performances over 3 songs.

The dinner buffet was freshly prepared, taste was delicious, quantity was sufficient and staff were guiding the guests to maintain social distancing.

All in all, we had an amazing day, mainly due to our amazing host Aftab!
Written January 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Farhan, Greetings from Rayna Tours! Thank you for your very kind words. It is much appreciated. We take pride in providing the best service possible and are quite happy that this reflected during your most recent visit. We hope to see you again and have a great day! Best Regards, Shane Casinillo
Written January 24, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gulshan
1 contribution
Dec 2021 • Family
I had an amazing experience with Mr Browne on desert safari last year. He is extremely professional and make sure that the client gets value for money.
The shows and the thrill of desert safari is even more with them
Written September 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Gulshan19911 At the outset, we would like to thank you for selecting Rayna Destination Management as your Service Provider and are glad to learn that we were able to meet your expectations in service delivery. We hope to be of service again to you and your family in the near future. With Warm regards Guest Experience Rayna Destination Management
Written September 29, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tonyk
1 contribution
Oct 2020 • Solo
90 Days UAE tourist visa extension and change status completed within 6hrs. My daughters visa had expired and Mohit managed to get the 90 day tourist visa and change status done on the same day saving me lots of money on fines. We were only fined for 1day as the 90day visa was applied for on day 1 of when the fines started.

I had tried to find a travel agency to do this but they were all saying 3-5 days processing to get visa and change status and also to pay fines before the visa process could start.

But Mohit did all within 6hrs, he kept me updated all through the process and each time I was unsure of the process, he called to clarify what was happening. I also have to say that if the visa hadn’t come through on the day (Thursday), weekend would’ve been fines as well so Mohit ensured it was all done within the day!
Written October 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lara H
Dubai, United Arab Emirates10 contributions
Apr 2022
Having booked the Dolphin and seal show with Rayna, we called them before going there:
1- We requested to add one more seat and ask them for our seat numbers. Rather than helping us liaise that with the provider, they asked us to call them ourselves. (What's the point of an agency). Basically Rayna doesn't provide you tickets with seat numbers.
2- Its cheaper to book via the Dolphinarium site directly as they have an ongoing offer to Residents which Rayna didn't provide. When we asked them for a cancellation and refund, they didn't support, as we had requested the refund in less than 24 hours . (Even though when I called the product provider directly, they supported. All Rayna had to do was speak to them)
3- Nothing such as extra cost of the park payment is mentioned on their site, you will only see there unforeseen charges once you purchase the ticket on the ticket itself, and that it should be payable to the merchant themselves.
Spare yourself the effort and book directly via the dolphinarium. Overall the show was nice, I felt very bad for the dolphins because of the very small space they've got. There is no social distancing taken into consideration. The kids enjoyed.
Written April 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Moyo O
2 contributions
Apr 2022
I booked a 3 day tour with Rayna tour for Aquarium & underwater zoo on the first day, dhow cruise and dinner on the marina on the second day and Laguna water park on the third day. On each day i got a different driver , different contact person. It was confusing to keep up with who to contact for what. i just always received messages from different whatsapp numbers everyday. On the third day, even though we paid for a full day pass at Laguna (till 6pm); the driver said he will be back to pick us up by 1pm. We eventually negotiated for 2.30pm . The kids were not happy to leave by 3pm.

The lack of organisation of drivers and contact person left a bad taste in my mouth. I wont be using them again.
Written July 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Mr. / Ms. Moyoo421, Thank you for your feedback. We regret to hear about the challenge that you faced on the third day of your booked excursions. Could you kindly share your Bill # / Booking Reference # on our email address fedback@raynatours.com in order to look into it. Thank you for your understanding and your support. With warm regards, Guest Experience Rayna Destination Management
Written July 14, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

RJ1981
Muscat, Oman9 contributions
Jun 2021 • Solo
Dear Rayna Tours,
On June 02/06/2021 I made a payment if 2300 dirham to rent a car via Rayna Tours for ten days. I was asked by your agent (V****) to pay an additional 1000 dirham as an additional deposit I completed the payment on 15/6/2021 (both pictures attached in an email).
I requested that the refund is made to a specific account but your accounts sent the refund to an Omani bank account which was already closed as I left the country instead of my other account as requested. I called the Omani Bank and they confirmed that the payment would have been rejected and bounced back.

It is November 2021 and I have yet to get my payment of 1354 dirham. I need this matter sorted immediately as I have tried contacting the agent (V****) and he is now ignoring my messages.

It is not a large amount but it is my right to get my deposit back. You have not responded to my emails or messages therefore am hoping to get a response back here. Kind regards,
Written November 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Customer, Greetings from Rayna Tours! Thank you for the feedback provided. Please accept our deepest apologies for the inconvenience. Please be assured that this case is not our typical level of customer service. We remain fully committed to providing you the highest standards of service. You can email us on feedback@raynatours.com along with your Rayna Bill Reference Number. Our feedback team will be taking care of you personally. We hope to find a solution that makes you smile. Best Regards, Customer Support Team
Written November 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Umar Z
Dubai, United Arab Emirates3 contributions
May 2021
I used Rayna Tours and Travels services (who I found through google search) to get UAE Tourist visa for my father who is in his 70's. I called them up and spoke to Mr. Hafeez who sent me all the details immediately through whatsapp as well as email. The charges are also very economical and the visa includes health insurance as well. After I sent the documents to Mr. Hafeez and sent payment through the link that he provided, I got my father's visa within 48 hours which is great. I would like to thank Mr. Hafeez for professionally handling my case as well as Rayna tour and will strongly recommend them for visa or any other travel related services. Thanks
Written May 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Umarz, Greetings from Rayna Tours! We believe that hospitality is personal, and it all starts with a dedicated and caring team. Your feedback makes us proud and motivates us at the same time! Thank you and have a wonderful day! Best Regards, Customer Support Team
Written May 5, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anagha K
1 contribution
May 2022
Worst experience ever. Paid for the voucher for the museum of the future for a particular date, didn't get the voucher, and when asked for a refund. They did not respond, and whenever we give them a call, they hang up.

Please do not purchase tickets from here.. they won't give the tickets for the date you choose and when asking for a refund they will ignore you.
Written May 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Mr. Anaghak, Sincerely regret to hear about your experience while trying to get a Museum of the Future Ticket for a particular through us. Could you kindly send us your Bill # / Booking Reference # at the email address - feedback@raynatours.com , and we shall have this looked into immediately. Please accept our apologies for the inconvenience. Look forward to reading from you. With warm regards, Guest Experience Rayna Destination Management
Written May 9, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Asha H
5 contributions
Feb 2021 • Solo
I went for a Dubai City Tour with Waseem Abbas and it was the amazing trip. He covered so many different places in a short span of time which was way above my expectation. Moreover, he personalised the trip by narrating stories about the places which I enjoyed a lot.
He has so much knowledge about all the historical and modern places in Dubai and his demonstrates full passion in his work that you feel like extending the trip.

I would recommend Waseem Abbas to anyone who is coming to Dubai, he is a very humble person and you would enjoy his company throughout. Kudos to Rayna Tours and Waseem Abbas.
Written February 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Asah, Greetings from Rayna Tours! I am glad that our team did a great job. We work very hard to ensure that our customers get outstanding service, and it makes us very happy that it reflected during your recent visit. I will make sure that the rest of the team reads your review because I am certain that it will brighten up their day the way it brightened up mine. Best Regards, Shane Casinillo
Written February 24, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lynn D
1 contribution
Oct 2021
I would highly recommend Mehvish Shahzadi from Rayna Tours when next you require a Visa or extension. Mehvish made the process very easy by ensuring I knew what was required, options and cost. I was kept in the loop as to the progress and received my Visa on the promised date with activation finalised on the agreed time.
Thank you Mehvish!
Written October 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Lynn, Greetings from Rayna Tours! Thanks a lot for the lovely reviews about us and choosing us as your travel partner. We are glad to be of service to you and enjoy helping you with your travel plans. Best Regards Customer Support Tea
Written October 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Rayna Tours (Dubai) - All You Need to Know BEFORE You Go