KidZania Dubai

KidZania Dubai: Hours, Address, KidZania Dubai Reviews: 4.5/5

KidZania Dubai
4.5
Game & Entertainment Centers
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 11:00 PM
Saturday
10:00 AM - 11:00 PM
Sunday
10:00 AM - 10:00 PM
About
KidZania(R) is an award-winning children's 'edutainment' concept, located on Level 2 of The Dubai Mall, and introduced to the Middle East region for the first time through an exclusive partnership with Emaar Retail LLC. An 80,000 sq ft interactive mini-city, KidZania(R) combines play with learning through a fun and innovative approach.
Suggested duration
More than 3 hours
Suggest edits to improve what we show.
Improve this listing
Admission tickets
from $21.84
All you need to step foot in the door.
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Top ways to experience KidZania Dubai
The area
Neighborhood: Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Popular mentions

4.5
888 reviews
Excellent
539
Very good
216
Average
66
Poor
32
Terrible
35

noora m
Dubai, United Arab Emirates1 contribution
Kidzania dubai
May 2021 • Couples
It is a cool place me and my mom we booked online and we got pazzports and love that please to such lam going back in the summer
Written June 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Anoudjm
1 contribution
Kid Zaina worst customer care
May 2021 • Family
The worst customer care and worst place! Basically you will buy tickets for adults just to watch ur kid from outside and you can’t join him in the activities they did not mention anything about it so basically we bought 4 adults tickets for nothing and the one who was helping (from the costumer care) she did not even listen to the complain
Written June 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

The Passionate Trio
Sharjah, United Arab Emirates48 contributions
fun place for kids
Apr 2021 • Family
KidZania is an interactive city made for children 1-14 that combines inspiration, fun and learning through realistic role-play, making KidZania one of the fastest growing global learning and entertainment brands in the world. Kids can independently explore a scaled indoor city of over 7,000 square meters with more than 100 exciting careers that they can try.
We highly recommend this place, please spare full day to explore this little world.
Written April 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kai! Greetings from KidZania Dubai, We are incredibly grateful that you took the time out to leave us this note. KidZania considers guest experience as top priority and we are committed to our customers satisfaction and quality of service. We look forward to serving you again. Zee you!
Written May 11, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

thelostwayfarer
1 contribution
Amazing experience but...
Apr 2021 • Family
I would like to thank Lourdes and the team for their excellent customer service over the phone. They were very understanding, accommodating , they made sure that I was being attend to and tried their best to solve my little issue.

They send 2 emails to the floor manager at the counter to get back to me. However, the manager was so rude, didn’t pay attention. As I calmly explained my LITTLE issue. She explicitly mentioned that “ We are very busy here at the front/cashier” “I cannot handle this right now” “what else do you want” “bye bye”. The way she handle the conversation was so unprofessional and to consider that I’m also a customer.

Nevertheless, we had an amazing day at Kidzania but there is alot to improve on how to handle their customers properly.
Written April 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kai, Greetings from KidZania Dubai Could you kindly send us your name, number and email ID so we can understand further and assist you towards a better experience at KidZania. Zank you KidZania Management team
Written April 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Fauzan Salleh
Ras Al Khaimah, United Arab Emirates31 contributions
Busy spring break day
Apr 2021 • Family
Google said they opened at noon. But they actually were opened at 10am.
Go early cause spring break crowds are a nightmare.
Queue for tickets, queue for the bank to make your ‘debit’ card. Queue to eat. Queue for the activities. Half the day was just queuing.
And whats made worse is queues are mostly unmonitored, unmarked (not sure where it starts or where it ends) and that caused a lot of queue jumping. Unwittingly or rudely on purpose. Added to the frustration.
It would have been a nicer day if queues were more planned out and organized.
Written April 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Zizan, Greetings from KidZania Dubai and thank you for your feedback. We really appreciate your feedback related to your visit to KidZania Dubai. Please rest assured that I will take all your comments in consideration to improve the experience and to make the corrections wherever is needed. In KidZania, the Guest Experience is our main priority and we utilize this kind of feedback to strengthen further our continuous trainings and briefings to our team members, but also to make improvements to our facility. Thank you again for taking the time to share your feedback with us and helping us make of KidZania a better place.
Written April 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JTK - the traveler
Dubai, United Arab Emirates78 contributions
Spring break
Apr 2021 • Family
Our children's visit to Kidzania was long planned and was only accomplished recently. The place is a real fun for kids and a full day activity. The time it takes to get into the fun zone due to long cue should be taken into consideration while you plan your visit. In fact each of the activity is equally crowded and usually took kids a minimum half an hour to get going. All in all a day well spent as children were so excited to earn and save money to get something of their choice from the store out of their own hard earned money aka Kidzos.
However after all the hard work, children were disappointed to see that the items at the store were overly priced. In my opinion the prices are not tagged taking into consideration the one-timers who could earn a limited amount due to the time it takes for each job/activity. They somehow managed to pick items based on their earnings (with a strong heart). As soon as they reached home to unpack they realised the quality was really absurd and one of the toys couldn't even survive an hour. So my advise to all who visit is to least expect from the store and prepare your children mentally that they may not be able to cherish upon the earnings through a toy. Therefore best is to spend on services as this is what is probably expected.
All in all a very good experience but a sad ending for the kids !!
Written April 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
ear Zizan, Greetings from KidZania Dubai and thank you for your feedback. We really appreciate your feedback related to your visit to KidZania Dubai. Please rest assured that I will take all your comments in consideration to improve the experience and to make the corrections wherever is needed. We will work with our procurement team to request different items to suit first timers visits as suggested and better quality items Thank you again for taking the time to share your feedback with us and helping us make of KidZania a better place.
Written April 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

toddlers4uh
Dubai, United Arab Emirates79 contributions
Must visit
Mar 2021 • Family
This place is incredible.. the interior and each section mesmerized me as it looks real..great place for kids to explore their favorite occupation
.clean and friendly environment they follow all precautionary measures during this COVID time

Children choose to play different roles of occupation for around 10 to 20 minutes each.
They can be dentist,cop,baker,pilot,scientists and many more.Make sure you know what your kids want to try the day before,because you won’t be able to try all the jobs in 1 visit.

In each section kids will be earning points and later they can Redeem points and select toys of their choice ..

Kids can refill their energy @mcdonalds with their happy meal..

Totally worth to visit
@kidzania thank you for having us
My kids had a blast 💥
Written March 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kai, Greetings from KidZania Dubai, We are incredibly grateful that you took the time out to leave us this note. KidZania considers guest satisfaction as top priority and we are committed to our customers. We look forward to serving you again
Written March 29, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marimar A
Dubai, United Arab Emirates152 contributions
Kidzania kidz 🧍🙋‍♂️🧑🧒👶
Nov 2020
The kidzania staff are nice,especially the one girl in the chocolate factory. My nephew say she's nice but the girl in the cleaning staff with short hair is not really, saying no videos allowed. But all in all it's still a nice place for kids. All the activities are interactive.
Written November 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kai, Greeting from KidZania Dubai, We are incredibly grateful that you took the time out to leave us this note. KidZania considers guest satisfaction as top priority and we are committed to our customers. We look forward to serving you again.
Written November 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tam K
Dubai, United Arab Emirates1,532 contributions
Overrated
Aug 2020
The idea of KidZania where kids can learn many about adults job activities is great, but the application here is very poor. First, the ticket pricing is by far overrated, and it’s not inline with activities the kids practice inside. The place is clearly lacking the guidance, especially for those first time to visit (both kids-and their parents). Sounds are very noisy, in a matter it become scary for the little visitors. At the time all ages are welcomed, kids less than 6 years will have hard time there,so father have young kids, please don’t waste your time-and money. Also, I find there is no any means for the parents to pay this huge amount for tickets, while in practice, they don’t do any rather than keeps chasing their kids, it’s unfair ticking policy.

Last, the facility is clearly outdated, needs renovation. Management to try at least once the toilets there.

Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kai, Greetings from KidZania, we are sorry you that your visit wasn't up to your expectations Kindly send us your name, number and email ID so we can understand further and assist you towards a better experience at KidZania. Zank you
Written September 1, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MMPPower
Denver, CO69 contributions
A perfect visit
Jul 2020
My Daughter wife and I have been traveling all summer and when we saw KidZania my daughter wanted too check it out. We dropped her off and she had an amazing time. Safety is very high. she spent 6 hours and I think she could have spent longer. I would recommend it for any kids from anywhere in the world!
Written August 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Greeting from KidZania Dubai, We are incredibly grateful that you took the time out to leave us this note. KidZania considers guest satisfaction as top priority and we are committed to our customers. We look forward to serving you again.
Written August 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 721
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing