Marhaba
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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2.5
59 reviews
Excellent
18
Very good
4
Average
3
Poor
3
Terrible
31

Ettienne R
Vienna Region, Austria62 contributions
We booked a "Gold Service" including a chauffeur drive, which was confirmed and cashed up. Reconfirmed the day before by telephone.
In the night before the departure, the chauffeur was cancelled, causing stress and making the booking (Dhs 980) obsolete as we were travelling in first anyway.
At the airport it was an issue to find the representative and no lounge was available.
In the end, someone walked us through to our first class lounge and then to the gate - totally unnecessary although friendly and efficient. $250 dollars wasted, unfounded excuses and no refund.
Had meet and greets from other companies and always found it well worth the money. Merhaba is not to be trusted or booked!
Written April 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Abdulmoez Tahmaz
Riyadh, Saudi Arabia1,977 contributions
Solo
I didn’t like it at all as it is always full because they gave access to all credit cards holders so you can find it always crowded
Written July 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sean
6 contributions
Couples
The gentlemen at the desk was rude the second we walked in. The lounge was literally empty and he made it seem as if we were a bother to them. He was very quick to tell us what time we HAD to leave, which was after our planned departure time.

It didn’t get better from there. The food tasted like it had been under a heat lamp. The booze was basic.

The kick in the nads???! No outlets, even when the place was empty because they don’t have them!!
Written March 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ilya
Moscow, Russia1 contribution
Couples
The meeting service was ordered and paid by us (399 AED) on 01/02/2021. The next day, a message came from marhaba Services saying that due to the large number of bookings, the service could not be provided, and the amount paid “will be processed for refund which will take 21 working days from the date of approval from our Refunds Team for the amount to be credited to back to your account”. So far the money has not been returned. On request to marhaba@marhabaservices.com
service is not responding.
Written February 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jofferene44
Southampton, UK30 contributions
Couples
We booked online back at end of December a meet and greet at Dubai airport - the website allowed us to book and pay for the service. However, shortly afterwards I received an email informing that the service was not available due to being fully booked and that a refund would be processed up to 21 days. To this day I have not been refunded. The company has not answered any of my emails- they only respond on Twitter direct message and just fob me off with having to refer it to the ‘back office’ or the ‘finance team’ I have no confidence in my money being refunded and would advise anyone to proceed with caution when booking with this company!
Written January 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

M S
Fremantle, Australia95 contributions
Family
I booked Marhaba transfer for a family member who does not speak any English connecting at Dubai airport. The Marhaba receipt was for AU$76 but I got charged AU$83 on my bank account. Customer service insisted I could not possibly have an email with a different price and offered no refund.
Then they emailed me saying I had not showed up the day before my flight was due to depart. I booked online directly from my Emirates flight booking so I don’t understand how they got the dates wrong. Customer service insisted I had to book again.
Do yourself a favour and avoid Marhaba. It’s a total scam!
Written July 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

philipo545
Cork, Ireland17 contributions
Booked the gold arrival service for my trip to Dubai. I was a bit apprehensive about booking this service after seeing so many negative reviews, but I decided to try it out.
I was met at the gate of my flight by a representative holding a screen with my name.
We had to wait for a short period as there was not enough room on the cart to accommodate all the persons who had also booked this service,
It was about 10 minutes of waiting time in total, the representative was pleasant but not overly friendly.
He escorted me through the airport to a special immigration area then onwards to the baggage reclaim where a porter collected my bags. We then proceeded to the Marhaba office in the arrivals hall where the chauffeur came to take me to the hotel. I was pleased with the service as it saved a lot of walking and queuing after a long flight.
However I think that they should have known how many people were going to be using buggy service beforehand, and had the correct amount of carts available. All in all I would use this service again.
Written February 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

MohammadAyi
United Arab Emirates15 contributions
Family
The worst service I have ever experienced. They charge you twice purposely and promise to rerefund money in 21 days but never returns. Dont be a culprit please. It's been 3 month of their fake premises. I called them 20-30 times and still fake premises.

Please avoid them and use alternative services available.
Written March 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

MJB
Dubai, United Arab Emirates2 contributions
Friends
Dont take peoples money without providing the service!!!!!!!!!! Dont pretend like you told customers something you didn't. Dont keep customers on hold for over half an hour at a time and dont undertake to call customers back and then you dont. Nothing Marhaba has advertised ot promised has turned out to be legitamite.
Written December 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tracey M
Dublin, Ireland43 contributions
Friends
Please don’t waste your money. If I could give a minus score I would!! Nothing good to say. I paid 341 dirhams or €89 thinking I was purchasing a transfer from the airport to my hotel. They didn’t even meet us, we had to go to a Marhaba desk to ask where their representative was located. We waited about 10 minutes. In actual fact this was a transfer from just before passport control, through baggage collection where they helped with our 2 bags and pushed the luggage trolly to a taxi rank. They were the last bags on the carousel due to the delay. The whole service took about 15 mins.
The booking process is misleading, there was no way in a million years I would have paid that much money to be walked through an airport. The guy who pushed the trolly also asked for a tip. I normally would be generous with tipping and I understand that this company is likely to pay their staff badly but quite honestly on this occasion I felt so foolish and quite angry about being ripped off that I didn’t give him a tip.
Written February 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Marhaba (Dubai) - All You Need to Know BEFORE You Go