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Surprise Tourism LLC

#334 of 1,967 Tours in Dubai
Other, Tours, More
Dubai, United Arab Emirates
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About Surprise Tourism LLC
An organization built on professionalism, extensive experience and guest-centricity, Surprise Tourism was a long-sought dream of a visionary who established the company in 2018 as a specialist DMC for UAE., the company has been recognised and rewarded for its innovative approach to product design as well as providing top-notch service to its guests.
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Tours and Tickets by Surprise Tourism LLC
from $135.00

Airport Arrival Transfer - Dubai

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45 to 75 minutes
from $55.00
from $293.09
31Reviews0Q&A
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Catherina D wrote a review Jul 2022
Palma de Mallorca, Spain6 contributions
Yesterday we had a wonderful tour with Vishal, he had a large amount of knowledge and was very engaged in his job. Overall we were able to learn a lot not only of fuhairah but also of UAE in general.
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from surpriseibrahim, Manager at Surprise Tourism LLC
Responded Jul 25, 2022
Thanks for your valuable feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sara H wrote a review Jul 2022
2 contributions
We toured Dubai and Abu Dhabi for 5 days. Family trip of 4 people at the age of 40+ and our parents who are over 80 years old. Vishal was close to us the whole trip, accompanied us took care of everything we asked for, accompanied our parents with great dedication. Show us every corner and explain about each site. Excellent guide I recommend !!!!
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Date of experience: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from surpriseibrahim, General Manager at Surprise Tourism LLC
Responded Jul 13, 2022
Thanks for your valuable feedback we are looking forward to your next trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa wrote a review Jun 2022
Seattle, Washington17 contributions21 helpful votes
Surprise Tourism was booked as part of our original tour package with Memphis Tours Egypt. While the desert safari, half day city tour, full day Abu Dhabi tours were planned and executed by Surprise Tourism, I would have to say the communication, coordination and guided services were a notch below our expectations when compared with the level of service provided by Memphis Tours in Egypt. There was no clear communication on who was picking us up and what our itinerary would look like for the duration of our trip until we asked. Our group of 7 were added to a WhatsApp group chat, but we could not keep track of everyone in the group working for Surprise Tourism. There was quite a bit of confusion on the logistics until we asked clarifying questions to our leader, JoJo. We found out negative PCR tests were required to enter the Grand Mosque and Louvre Museum in Abu Dhabi upon arrival where we had no choice but to pay Surprise Tourism for the overly priced $70 USD per negative PCR test when I knew clinics nearby were charging around $40 USD. We would have appreciated the heads up prior to arrival for better planning purposes, but we figured it was a sales tactic to generate some extra revenue for the company. Not entirely surprised at the move. There was confusion on who to pay as we were told to pay x person and not pay directly to the Nurse who would be administering our PCR tests. There was no real itemized receipt for the PCR test; only a receipt for the credit card transaction. DESERT SAFARI / BBQ DINNER We were guided by two Pakistanis on the desert safari in Sharjah. They were fun, adventurous and knowledgeable about Dubai and the UAE. I've been on a few desert safaris previously, and this is by far the most luxurious as we were safely and comfortably transported up and down the sand dunes in a Land Cruiser. Prior to arriving at the sand dunes, there is an hour stop in between for those interested in riding ATVs independently. And then once at the top of the sand dunes during the desert safari, you are welcomed to sand board down the dunes and take photos of the gorgeous Arabian desert as the sun sets. Following the safari, you are treated to an outdoor BBQ dinner (buffet style) in Dubai with entertainment including a fire performance, belly dancing and another traditional Arabian dance with a whole lot of spinning and juggling. You are then transferred to your hotel in Dubai after. HALF-DAY CITY TOUR W/MR. SAAD We were picked up at our hotel around 8:45-9am for our half-day city tour of Dubai. Photo stops included the Jumeirah Mosque, Burj Al Arab, Museum of the Future before heading to Al Fahidi (oldest neighborhood in Dubai) where we entered a traditional Emirati house. We rode on an abra (traditional wooden boat) across the Dubai creek for the Gold & Spicy Souk where we had free time to do some shopping. While our guide Mr. Saad was informative and helpful in recommending local souvenirs to purchase, we felt like there is much room for improvement in his guiding services. For example, most of the time he was only speaking to two people out of our group of 7. We had a few older travelers in our group who walked slower, so every time we finally arrived at the destination, he had already finished explaining the sights so the rest of us would miss out on the information he had just shared and he did not bother reiterating. Whenever he started sharing information with the entire group present, he seemed to only directly speak to the two people who kept up with his pace. It became pretty rude and apparent that he was incapable or unwilling to guide the group as a whole. Lunch was not included in the half-day city tour. However, we appreciated Mr. Saad and the driver for dropping us off at the Arabian Tea House in Al Fahidi for lunch. We took an Uber back to our hotel after lunch. DHOW CRUISE DINNER We all had a fabulous time during the Dhow Cruise dinner. It is very likely my favorite cruise dinner compared to a good number I've embarked on around the world. It was slightly chaotic when transferred round-trip between our hotel and the cruise in Dubai Marina due to the amount of tourists around. Luckily no one got lost and it was a successful evening journey absorbing all the night views Dubai has to offer. While the food was good on the Alexandra Dhow Cruise, one passenger did get sick later that evening with major food poisoning lasting throughout the next few days. FULL DAY TOUR OF ABU DHABI We appreciated Mr. Saad and the driver for being patient and flexible as we had one sick passenger during this full day tour to Abu Dhabi. We had to make multiple rest stops along the way. At the Grand Mosque, Mr. Saad helped all of the ladies in our group to cover up as necessary to meet the dress code of entering the mosque. He suggested modes of transportation or spots to rest for those who were unable to walk far distances. He was always willing to help take our photos everywhere we went, which we greatly appreciated. Upon arrival at the Louvre, one of the passengers could not enter due to illness and Mr. Saad recommended the ill passenger along with their company stay in the air conditioned vehicle to rest while the rest of us explored the Louvre Museum. There was some misunderstanding between Mr. Saad and the driver, but Mr. Saad took care of it for us. It was very thoughtful for him to offer that service to us during times of need. While we may not have received the greatest service from him the first day, all that he did the second day made up for his previous shortcomings.
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Date of experience: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from surpriseibrahim, General Manager at Surprise Tourism LLC
Responded Jul 13, 2022
Thanks for your valuable feedback, We will check with our team about your updates we are looking forward to your next trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Willie Lowe wrote a review Oct 2021
Calera, Alabama2 contributions1 helpful vote
+1
I think this was the funnest day while in Dubai. The Desert Safari with the 4 wheelers and the Sand Dunes in the SUV's were "off da chains" I still laugh when I think about it. The camel ride, tge entertainment and the food was GREAT! BTW, our tour guide Marshal, he's the best!!!! Hands down..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from surpriseibrahim, General Manager at Surprise Tourism LLC
Responded Oct 16, 2021
Thanks for your good review, we are looking forward to your next trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Willie Lowe wrote a review Oct 2021
Calera, Alabama2 contributions1 helpful vote
+1
By far one of the greatest experiences that I've encountered. The Grand Mosque is BEAUTIFUL!!! That was an experience that I never will forget.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from surpriseibrahim, General Manager at Surprise Tourism LLC
Responded Oct 16, 2021
Thanks for your valuable feedback we are looking forward to your next trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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