Big Bus Tours
Big Bus Tours
4.5
About
Hop-on Hop-off sightseeing Tour of Dubai. Discover Dubai aboard a traditional open top double-decker bus, the king of all sightseeing vehicles.From the towering sail-shaped Burj Al Arab Hotel to the mysterious Gold and Spice Souks, a Big Bus Tour is the best way to see Dubai’s breathtaking landmarks. With 26 stops all over Dubai, you can design your own itinerary and hop-on and hop-off at any stop of your choice to organize your day at your own leisure. The ticket combines three routes in one.
Dubai, United Arab Emirates

Awards
Travelers' Choice
2024

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Tours and Tickets by Big Bus Tours
Travelers talk about
(498 reviews)
(220 reviews)
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles9,830 reviews
Excellent
7,223
Very good
1,542
Average
515
Poor
268
Terrible
282

charlene_veverka
Wilton, Australia363 contributions
5.0 of 5 bubbles
Dec 2019
Great option for Dubai sightseeing. Whether you only have a day or several, you can find the perfect pass that will work with the time you have in Dubai. As we were in Dubai for 4 days, we took the Deluxe Pass which gave us time to do all 3 loops at a leisurely pace, plus got the added bonus of the night tour, desert safari trip, dhow cruise, marina island cruise and access to the Atlantis aquarium.

Would definately recommend as it has audio commentary s you drive around (sometimes with actual guide) and it's a great way to see various parts of the city without pinching the pocket for day tours.
Written January 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your positive feedback, it means a lot to us. We are glad you enjoyed your sightseeing experience with us and we hope to welcome you again soon on board Big Bus Tours! Kind regards BIG BUS CUSTOMER SERVICE
Written January 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vix_P81
Burgess Hill, UK15 contributions
5.0 of 5 bubbles
Nov 2019 • Friends
Great trip and great value, do be aware however that the traffic in Dubai is very busy at times and the big bus is not an especially effective mode of transport.

We used the premium 5 day ticket and made us of most the added extras.

You get what you pay for, and the desert experience and cruises in both the Marina and on the creek were very touristy, as you would expect from added extras in the Big Bus ticket. They were excellent however for a taster and to base further plans for visiting the desert and taking boat tours on.

The night tour was interesting, but there was a large party from a cruise ship that had managed to get on the bus before we were told the earliest arrival time was, they had taken all seats on the outer edges. This was the only negative. My advice would be to get there very early, do not believe if you are told that there will be no queuing before a certain time and no one allowed on the bus until 10 minutes before it is due to leave.

Don’t miss Flamingo lagoon, absolutely fascinating.
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer Thank you for your positive feedback, it means a lot to us. We are glad you enjoyed your sightseeing experience with us and we hope to welcome you again soon on board Big Bus Tours! Kind regards BIG BUS CUSTOMER SERVICE
Written February 26, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark B
United Kingdom11 contributions
4.0 of 5 bubbles
Jan 2020
Although in Dubai for 3 days, we bought the 5 day Premium ticket, because the additional attraction tickets that come with it make it better value for money, especially if you can get a discount price. We did the Atlantis Palm aquarium and Dhow cruise. We didn't manage the evening tour events. My only criticism was that it took too long getting round the constant heavy traffic on the blue route.
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your positive feedback with us! We are glad you enjoyed your sightseeing experience with us on board Big Bus Tours and have forwarded your kind comments to our Customer Service team. We have noted your other comments which have been forwarded to our Operations & Fleet management teams. We appreciate you highlighting these points as they help us improve our product and services. We look forward to welcoming you again soon on board Big Bus Tours, Kind regards BIG BUS CUSTOMER SERVICE
Written January 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrew S
39 contributions
1.0 of 5 bubbles
Jan 2020 • Couples
The concept is good but the lack of organisation in the queues ( lines) ruins it. At peak times and choke points it turns decent people in to selfish ones elbowing the elderly and children out the way to the front . Added to that many of the audio guides didn’t work and the routes were overlong.
On a plus side most staff were nice apart from one at the end failing to point out that if people didn’t get on the last bus there would be another one called. Consequently panic ensued.
I would avoid this like the plague or look at their major competitor which seemed quieter and therefore easier to live with.
Very disappointed and didn’t bother using my final two days as life is too short.
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Thank you for taking the time to share your feedback with us, which we take seriously at the Big Bus Tours. We are sorry to learn that you did not enjoy the tour for the mentioned reasons, which we are taking into account. Kindly get in touch with us on CustomerME@bigbustours.com to look into this further and help serve you better. Your opinion does matter to us and we do look forward to welcome you once again on board the Big Bus Tours. With Best Regards
Written January 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bikram G
St Paul's Cray, UK22 contributions
5.0 of 5 bubbles
Dec 2019 • Family
The service takes you to all the must-see places if Dubai. I would recommend a 2 day pass because it is impossible to cover everything in 1 day. They also provide a complimentary high trip which is great!!

I also recommend downloading their App which helps to track buses, hence reduces waiting time at stops.

Overall, very happy with their services.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your positive feedback, it means a lot to us. We are glad you enjoyed your sightseeing experience with us and we hope to welcome you again soon on board Big Bus Tours! Kind regards BIG BUS CUSTOMER SERVICE
Written January 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mahvish M
2 contributions
1.0 of 5 bubbles
Oct 2022 • Couples
Would NOT recommend this tour to anyone unless you enjoy sitting in a crowded bus without Air Conditioning. The buses are rarely on time and many of the stops require an additional 20-30 minute walk to get to the associated landmark. You are far better off taking a taxi, using a ride app, or trying a different more private tour.
Written October 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Thank you for sharing your feedback with us. We are sorry to learn that you did not enjoy your sightseeing tour on your last visit for the mentioned reasons. Customer service is our number one priority and we take all reviews seriously, to ensure Big Bus delivers the best to our guests. Our buses are fully maintained on a regular basis; the outside temperature can cause warmth during the summer season. Should you have any further feedback and/or suggestions please do not hesitate to reach out to us. We are here to listen. We look forward to welcome you once again on board the Big Bus Tours. With Best Regards, The Big Bus Team
Written October 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mustafa_t_amin
50 contributions
5.0 of 5 bubbles
Mar 2020 • Family
The best thing about them is their app with love tracking of the buses which helps you plan your stops without wasting too much time in waiting for the bus.
Buses were very clean and the guide we had was good.
They have 3 routes in the basic ticket..and ideally you need 3 days at least to cover everything properly..
Bought tickets online which was a convenient process.
Boarded at Dubai Mall which is the centre point for two routes.
All three routes have plenty of things to see and all depends on how much time you have.
Pick up and drop off points are very convenient and there is a dhow cruise included in the ticket.
We had very good weather which made it a fun experience..hot weather would not be suitable for this type of tour .

Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer Thank you for your positive feedback, it means a lot to us. We are glad you enjoyed your sightseeing experience with us and we hope to welcome you again soon on board Big Bus Tours! Kind regards BIG BUS CUSTOMER SERVICE
Written March 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

bigrabcree
Cumnock, UK346 contributions
5.0 of 5 bubbles
Mar 2020 • Couples
Buying the 48 hour ticket was one of my better ideas... We went on all three routes plus both boat trips.

If it is of interest in Dubai, the big bus company are going to show you it, drop you off as well if you want. Hop off as you see somewhere you want to explore, get back on after you see it. Recorded or live commentary helps as well. All the staff about the various stops were helpful with people asking questions. Myself included.
Written March 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer Thank you for your positive feedback, it means a lot to us. We are glad you enjoyed your sightseeing experience with us and we hope to welcome you again soon on board Big Bus Tours! Kind regards BIG BUS CUSTOMER SERVICE
Written March 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Saqib H
4 contributions
1.0 of 5 bubbles
Oct 2022 • Couples
100+ degrees out without any working AC on the bus. Service only runs until 5pm and buses are never on time making planning extremely inconvenient. Not at all worth the money. You are better off taking a taxi to the desired sites or trying a different, more private tour so you don’t end up drenched in sweat on a long bus ride that takes you 20-30 minute walk from your desired destination.
Written October 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Thank you for sharing your feedback with us. We are sorry to learn that you did not enjoy your sightseeing tour on your last visit for the mentioned reasons. Customer service is our number one priority and we take all reviews seriously, to ensure Big Bus delivers the best to our guests. Our buses are fully maintained on a regular basis; the outside temperature can cause warmth during the summer season especially during the day time. Should you have any further feedback and/or suggestions please do not hesitate to reach out to us. We are here to listen. We look forward to welcome you once again on board the Big Bus Tours. With Best Regards, The Big Bus Team
Written October 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Al B
Seneca, SC15 contributions
3.0 of 5 bubbles
Apr 2022
this is probably adequate and even helpful for some people, but we did not find it very useful. Buses have limited hours and are not frequent, and some stops were hard to find. We finally just started using cabs because they are very reasonably priced and so much more convenient. However, I will say that the recorded on-board commentary was very good
Written April 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Valued Guest, Thank you for taking the time to let us know how we did. Our stops are displayed on our app for each city and displays photos of each stop, which is hard to miss. Do let us know how we can improve our service further. We are looking forward to your next visit with us! With best wishes, The Big Bus Dubai Team
Written May 24, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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