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I booked a desert safari through this group and sadly hand to cancel due to an emergency change in travel plans. I gave notice of cancellation well within the 48 hour window per their cancellation policy and was told it would be no problem to have my tour refunded within 72 hours. 72 hours pass and I get a message telling me to message some guy on WhatsApp they claim to be the "manager"as he handles refunds. I message him and he says it would be done the next business day. I checked in with him the following day and he just outright stopped responding to my messages. I reached back out to the original customer service agent who said he would take care of it with his manager. After following up since the charge was still posted to my account, this person also has entirely stopped responding. My tour has yet to be refunded. I have since reached out multiple times via email and whatsapp with no response whatsoever. Extremely unprofessional and poor customer service. This company is just taking advantage of travelers. I am STILL awaiting a response and a resolution. DO NOT BOOK WITH THIS COMPANY. THEY ARE CONS AND ONLY WANT YOUR MONEY.…
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Date of experience: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amazing atmosphere, great hospitality. Picked up on time and took us quad biking then dune bashing. Everyone is so welcoming and you get what you ask for. I really recommend this, with your family and friends. Free refreshments and food is all inclusive in your package you chose.
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Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Morning Desert Safari & Dune Bashing (with added camel ride as extra option) I booked this trip before arriving in Dubai for the day of my husband's birthday as something different to do. The pick up was 8-8.30am on our form but they were a little late picking us up, I whatsapp'd the driver at 8.30am who informed me very quickly he was 5 mins away - not a big deal and we wasn't concerned as we'd had a confirmation the night before anyway. Our driver was Ali who was great. We're a family of 4 with 2 boys aged 11 & 7. On the journey we saw camels in the desert and the boys were thrilled and Ali told us all about them and the area which was great to hear. We arrived at the red desert and had bottles of water given to us, the heat hit you even at 9.30am! We began our dune bashing and after the first 'scary' bit where the car tipped to the side rather a lot our boys were so scared and started crying, panicking that the car would turn over. We stopped and Ali spoke to them and we decided to let the kids play in the sand and he took me and my husband on a little dune bashing ride where the kids could see us and we could see the kids at all times. Problem solved - we got to enjoy it and the kids weren't scared! Ali took lots of photo's of us in the sand, we got some great one's of us which was a bonus as usually on trips this can sometimes cost extra and wouldn't be allowed in some places. We then went onto the camel rides which was very close. The two camels were waiting for us and one man each lead the camels around while we were on them. The boys loved this and it made their day (bit calmer than the dune bashing ha ha). again, Ali (and the men with the camels) took our phones and took pics for us but there was also a camera man who took one of us all together and presented it to us at the end in a glossy cover. It was about £10 and we bought it, a nice souvenir! I added the 30 min camel ride on and that was long enough, it was so hot - any longer would have been too much and a bit boring to be honest. 30 mins was just the right amount of time. We went and all got a cold soft drink from the shop there that was included. We bought snacks for on the way back in the car, about a 45 min journey from our hotel which was on The Palm. Overall I would recommend this, we really enjoyed it (the kids might say different about the dunes!!) but seriously it was a great trip. Ali was a great host and driver so thank you Ali!!…
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Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This was an experience to die for. The customer service 100% I highly recommend this company. The Safari and then the buffet to the drive there and back. Thank you much appreciated.
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Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We enjoyed the Safari and camels as well as being able to sleep under stars for once, but it wasn't until Osaka came into picture that this vacation really took off- he is such an amazing driver! He explained what we saw next on our journey when others didn’t think there were any animals left or how fortunate they felt because most people don’t get this opportunity in life from traveling all over Africa like ourselves. I can only recommend you book your own safari with him if possible – he would make sure everything went smoothly which made mine even more memorable then expected…
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Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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