Hi Claudia from Laux Event. Thank you for your valuable review although it is unfortunate that we did not meet your high expectation. We wish to highlight even if you have only booked for sharing, we have upgraded your booking to Private Safari without additional charge. The Quad bike palce is where we normally make a short stop while we deplate our car tyres to 15 PSI so that the car will not get stuck in the sand during dune bashing.
In addition, even if you have paid for normal sharing, we have given your group a private table for 3 persons. Its just happen that there were some Russians guests in the camp on the day when you did your safari. Honestly we don't see anything wrong about it. Caravanserai camp is one of the best Bedoine inspired desert camp in Dubai and UAE whose one of its advocate is to let the visiting tourist like you to experience the local culture and heritage of Bedouin people, a group of nomadic Arab people who have historically inhabited the desert regions. The food in our camp is catered by 5-star Le Meridien hotel.
If you have only informed our Safari Guide that you are not happy with our camp, we could have upgraded you to our VVIP camp or have pulled you out and drive you back to your hotel, and return your full payment. But as I know, you stayed until the end of the last show. We honestly feel that your low rating is unfair and bias considering the high value of services you received from our team over the value of money you have paid for this services.
In any event, when you come to Dubai again, we will be glad to give you a complimentary safari just to show you that we are genuinely sincere to make our guests happy hoping we can change your view about the local culture and heritage of Dubai and UAE most especially regarding our Bedioune ccamp. Otherwise if you are looking for Royal VVIP experience not the Bedoine set up camp, we suggest that you book for our Royal Fotress or Royal Luxury package.