Tours and Tickets by Royal Mirage Tourism
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Review of: Royal Private Desert Safari - Exclusive SUV
I would recommend this half-day excursion to the desert for families.. something different compared to “glossy” Dubai. Dinner in the desert was also a very nice experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 636nadeemk, General Manager at Royal Mirage Tourism
Responded 3 weeks ago
Thank you for your nice review and for sharing your desert safari experience with us. We highly appreciate your valuable recommendation. It was our pleasure serving you.
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Review of: Royal Private Desert Safari - Exclusive SUV
Everything was PERFECT! Starting with Henry and the driver, Jafar, both of them was a true gentlemans ! The whole experience was at another level! Highly recommend☺️ We would definitely come again!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 636nadeemk, General Manager at Royal Mirage Tourism
Responded 3 weeks ago
Thank you for your great review and for sharing your overall customer service experience with us. Our team are genuienely happy to have served you. We cannot wait to hear from you again in the future. We highly appreciate your valuable recommendation. It was our pleasure serving you.
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Review of: Royal Fortress Fine Dining Desert Safari
My company had booked our Christmas party with Royal Mirage which was held on the 9th Dec 2021- this was a VVIP package. It was a terrible experience for a group of 43 persons. The contact person at Royal - Henry was extremely unhelpful from the very start of the safari. To begin with, the instructions to the drivers were not clear and they parked in the wrong area, people were waiting inside vehicles for twenty minutes in the basement with air cons turned off. The food was inedible and cold, a colleague was admitted to hospital with a stomach bug, most people did not eat, the cake for dessert tasted like it was made months ago. The limited drinks that were on the menu arrived more than an hour late, the min time to wait for a soft drink was an hour. The shishas came in very late, some did not even get theirs. Overall a terrible horrid experience. Never recommend this tour operator for any Corporate event. Extremely expensive for nothing in return. Henry refuses to accept any fault in this, no apology provided till now.…
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Date of experience: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 636nadeemk, General Manager at Royal Mirage Tourism
Responded Apr 5, 2022
First of all, we find this feedback malicious and biased. All the terms and conditions stipulated in our agreement with AES International for this group have been served. We even gave your group an exclusive dinner buffet station even if your company paid for shared dinner buffet only. We also upgraded your spirited beers without additional charge. Please also note that Ms. Joanne Navalta from AES was the main coordinator for the group pickup. Unfortunately, there were delay in the pickup due to last minute changes on pickup location in a very busy area near Burj Khalifa with heavy traffic on the road and no parking space. The agreed original pickup location was in front of the building and not in the basement paid parking. Three days after the event, Ms. Joanne have informed us that one of AES staff have stomach pain, one person out of 50 people as Royal Mirage staff have eaten the same dinner buffet that your group have. We took this accusation very seriously because this involves public food safety. We have asked Ms. Joanne for medical report to support this case but until now, we have not receive anything from AES. Lastly, we are very sorry to have deniedyour request for commission on this event as this is against our company rules.
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Review of: Royal Private Desert Safari - Exclusive SUV
Best driver, service and staff I have been to Dubai many times but this level of service was above and beyond
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Date of experience: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 636nadeemk, General Manager at Royal Mirage Tourism
Responded Dec 4, 2021
Thank you for your great review and for sharing your overall customer experience with us. We are genuinely happy to know that you are satisfied with your overall customer service experience with us. Your safety and happiness is always our priority. It was our pleasure serving you.
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Review of: Royal Private Desert Safari - Exclusive SUV
Booked a week in advance. Tour was cancelled with no explanation the day of the trip. Book with a more reputable operator recommended by your hotel. This was extremely disappointing.
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Date of experience: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 636nadeemk, General Manager at Royal Mirage Tourism
Responded Dec 4, 2021
Thank you for your valuable feedback. This could be a mistake and you could have book to another tourism company. We do not cancel bookings most especially after the ease of covid restrictions worldwide. We only cancel booking only as last resort after exerting all efforts to preserve them. If you can give us further details, then we can help you.
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