Dubai Festival City Mall

Dubai Festival City Mall: Hours, Address, Dubai Festival City Mall Reviews: 4.5/5

Dubai Festival City Mall
4.5
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 12:00 AM
Friday
10:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Sunday
10:00 AM - 10:00 PM
About
Find Dubai's only IKEA, plus Arabic and international fashion labels, accessories, jewelry, home furnishings, and more. Then dine by the waterfront and watch dazzling water screen projections.
Suggested duration
More than 3 hours
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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4.5
826 reviews
Excellent
385
Very good
323
Average
87
Poor
19
Terrible
12

Jayaseeli Christiansen
Stenloese, Denmark301 contributions
IKEA at Dubai Festival City - it is not the same as IKEA Scandinavia! Also NO Wi-Fi
Jul 2021
We flew to Dubai from Denmark on this occassion particularly to buy Kitchen Cupboards and ship them to Sri Lanka. Before we flying, we selected all the items from IKEA Denmark so it will save our time in Dubai while buying! However, when we were in IKEA Dubai found out most of the items are not available in IKEa Dubai! So, it became a nitghmare for us since we had to select items all over! It was so strange that IKEA items in Scandinavia are not the same in IKEA Dubai. When we questioned why, then we were told IKEA Dubai is a "franchise" so IKEA owner in Dubai select what items he needs to sale there!
In the end we found totaly diffrent sets of cupboards and other related stuff, still some were missing, yet bought whatever we found, agreed the delivery date with the kitchen department. Then we were asked to go to the Service Desk to hand over the papers to get them delivered on the agreed date! But, when at the Service Desk they said they cannot deliver on the date agreed by their own kitchen department, instead said they will deliver on another date! We never experienced such thing! It was so annoyed and felt like to throw everything on their face and return! Yet, since we have booked the cargo company couldnt do so! Those employees are not coordinating each other, instead throwing customers in the water. Since we had no choice we just had to listen to their nonsence and accept Service Desk deliery schedule! Top of all the mess and delivery date change, in the end they did not even deliver on that date, they in fact delivered 3 days after agreed date! We learned a good lesson in dealing with these kinds of places in Dubai which is never to trust their words!
Also, never got Wi-Fi at all during our entire time in IKEA Dubai though tried several times!
Only the positive thing at IKEA Dubai was the employee "Olivier" who planned our kitchen, he was very helpful and tried his best to find & match our kitechen from what is available there!
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Escape To Find Peace
United Arab Emirates521 contributions
Water show | Trampoline | kids indoor rides| abra ride | fun place for both adults and kids
Jul 2021
Dubai Festival City is a city like no other. You should not miss this place as it has plenty options for adults and kids to have fun at the same place!
Fabyland - Kids and few rides for adults
Bounce - Adults and kids (prior booking will be better). Choose for bounce friendly attires.
Dhow boat rides - Found at the backside of the mall. Cash preferred. Charges vary depending upon the time duration and no.of people. More details in the video.
Ikeas and carrefour is a major highlight here.
Neatly maintained mall and washrooms.
Plenty of parking available. 2 exits for easy access for taxi and public transport.
Written July 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jim Purcell
Abu Dhabi, United Arab Emirates24 contributions
Visit
Jul 2021 • Business
In a usual manner, Chris and Christa made our visit simple and stress free. They are always great to work with and have a very professional demeanor about them. They are a credit to the IHG Organization. The two of you truly reflect the spirit of service.

Perla did a great job with her team setting our rooms up especially considering it was our daughter's birthday.
My profound thanks to all of you.

Dr. Jim
Written July 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Edvin
Dubai, United Arab Emirates13 contributions
Worst Cashier Gopez with an attitude and disrespectful
Jul 2021 • Friends
Only giving a 3 star because of the worst customer service we received yesterday from a cashier GOPEZ. Management, Ikea is a wonderful place n been shopping there for years, but the experience and disrespect and mood spoiler given by this Gopez (worst cashier we have faced in ikea for all these years) is going to make your customer satisfaction bad. The guy didn't bother greeting us, he scanned items to the back and when he finished My friend paid and Gopez didn't bother to look at him or say thank you or have a good evening or Even help pack the shopping which we needed to pack in 7 bags. He just threw the receipt to the scanned items and Started dealing with the next client! This was a horrible experience and he spoiled the happy mood we came in with. He NEEDS SERIOUS customer service TRAINING or Better keep him in the back where he won't spoil or disturb your loyal clients moods!!!
Written July 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

sararafique
Dubai, United Arab Emirates10 contributions
Bruised Knee due to Fall on Dirty/Slippery Floor
Jun 2021 • Friends
Slipped on some sort of food/dates on the ground floor between Paul Cafe and another restaurant just outside the Lootah concession - felt badly on my knee as you can see from the large green bruise on my knee. Once the shock wore off some 10mins later I took pictures and videos of the dirty/slippery floor and I went to the customer service desk and formally complained (filled out a form with my details) and asked that this be cleaned up to avoid anyone else falling. Till now I have not even received a phone call or apology from the managment team or acknowledgment from the FM team regarding this incident. The only thing they were concerned about was calling an ambulance and ruin my evening which I had planned to go to the cinema. I must say I’m extremely disappointed with how this has been handled and don’t think I will ever be visiting this mall again.
Written June 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Shady Bekhit
Alexandria, Egypt301 contributions
First time, Visit in Covid-19 time
Apr 2021
First time to visit Dubai festival city mall, nice mall, not crowded as other malls, many shops, many restaurants, worth the visit as a first time.
Near the mall, there's Hard Rock Cafe
Written May 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mark M
United Kingdom99 contributions
Excellent shopping and eating
Feb 2021
A really nice small mall with everything you'd want. Great fashion and other outlets, especially Korean and Japanese gift shops. Good choice of restaurants with all the usual fast-food outlets. There is an attached cinema, Ikea store and hotel. Close to Hard Rock restaurant and shop too. All well-worth a visit.avisit
Written February 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

SJM Jordan
Amman, Jordan100 contributions
Nice mall with many options
Jan 2021
It is a nice place for families. Shopping, eating and even walking, the fountain at the beach next to it is very nice.
Written January 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Hatem Ibrahim
Dubai, United Arab Emirates59 contributions
Dubai
Jan 2021 • Family
It is a nice place for families.
Shopping, dinning, and attractions.
LAESR show on the creek is so attractive
The disadvantage is the arrangement for DSF . Only one employe for registration for the mall rewards so the visitors have to stay in long Q for registration then another Q for participation in the spin wheel
Written January 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Fredric
Dubai, United Arab Emirates79 contributions
DFC Mall: The Pandemic Experience
Dec 2020 • Friends
As the pandemic cases arises here in UAE, DFC staff keeps on reminding people to maintain social distancing even after the famous dancing fountain performance which can be very crowded at some point.

Going around the mall and shops are safe as they display hand sanitizer all throughout the area.
Written December 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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Frequently Asked Questions about Dubai Festival City Mall

Dubai Festival City Mall is open:
  • Sun - Wed 10:00 AM - 10:00 PM
  • Thu - Sat 10:00 AM - 12:00 AM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

We recommend booking Dubai Festival City Mall tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 6 Dubai Festival City Mall tours on Tripadvisor

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