Cara Jewellers

Cara Jewellers, Dubai: Hours, Address, Cara Jewellers Reviews: 4.5/5

Cara Jewellers
4.5
Speciality & Gift Shops
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 10:00 PM
Friday
4:00 PM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 10:00 PM
About
Cara Jewellers is one of Dubai's most popular jewellers. With thousands of happy and loyal customers that include some of the world's biggest celebrities. Cara in Irish translates as 'friend', and we stay true to our name by treating each and every one of our customers like a friend - that's what makes us unique. Backed by 150 specialist craftsmen at Dubai's Gold and Diamond Park, Cara Jewellers is the number one jewellery destination for residents and tourists alike. Our team of trained professionals are here to train listen to your needs and recommend the best piece or pieces of jewellery.
Suggested duration
< 1 hour
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The area
Address
Neighborhood: Al Quoz
Al Quoz sits literally at the halfway point between old and new Dubai. At first sight it has little to recommend it: warehouses and factories dominate the area, with some residential areas on the outskirts. Heavy goods vehicles roar up and down the roads and laborers stop at small hole-in-the-wall cafes for a cheap lunch. But it is fast becoming a magnet for art lovers: Alserkal Avenue is a significant contemporary art hub, home to 25 galleries and arts spaces, with ambitious expansion plans. The galleries host exhibitions, talks, panel discussions, auctions, and community events. If you love art, pass by to visit the galleries, it’s a great opportunity to get a sense of art and community in the region and to sit alongside key influencers and artists as they go about their day.
How to get there
  • First Gulf Bank • 3 min walk
Popular mentions

4.5
220 reviews
Excellent
191
Very good
8
Average
2
Poor
3
Terrible
16

Rina G
Dubai, United Arab Emirates35 contributions
Got cheated..wish there was an option for 0 stars
Sep 2021
I’d placed an order for 11 GIA certified Diamonds of .30 cents each (11 x .30 cents = 3.3 carat ) from Cara and had the official invoice as well. (I ordered the best quality Diamonds around my Emerald gemstone for astrological purpose)

When I went to collect the ring, the GIA certificates mentioned had somany variations and was different from what I ordered. When I asked them, they tried to convince and fool me, saying that Flawless is the same as Internally Flawless and that modifications of polish is normal on Diamonds..which didn’t quite seem right to me. They even told me to cross check with GIA and I told them I certainly would.

We went to the GIA office in Dubai which was closed…so we called the GIA office in Mumbai and they confirmed, that there is a major difference in quality of our original ordered diamonds and it is certainly not the same and a much lower quality. Also that the pricing would be different and much lower for the certificates issued to us and also that GIA certificates state the exact intricate detail on every diamond, hence there is an exclusive certificate for each diamond.

When I called back Mr Aman from Cara and told them, he immediately offered a discount in price or to get me my exact order as stated and paid for in the original invoice. I told them I’m on my way back to Cara and canceled the order immediately and got my Emerald gemstone back.

I even gifted Mr Aman a double Jack Daniels gift pack and also promised to offer him and his colleagues extra good tips so that my ring should be done well and they could be more please kindly attentive to my order..which is actually a part of their job.

The manager even met us, few stores after their store in gold and diamond park, as they didn’t want anyone or other customers knowing about it. He apologized and said,they have made a mistake and offered again to remake the ring according to what was mentioned in the ordered invoice or even a good discount on the current order. I told him, that a customer that wants and is willing to pay for GIA certification, most certainly has their facts right and even after identifying to their colleagues about modifications in GIA certificates from the actual order, they still tried to play us and I don’t trust the authenticity anymore. When we went to other stores and mentioned our experience, they already knew it was them and apparently ours was not the first case. I was also told that the owner is Anil who sits in Cara stores itself and is well aware and all this fraudulence is happening under his instructions and I was also told to do a consumer case as well. I’m sharing my experience, just as a heads up as this is a first case, I have experienced here and still very shocked at their audacity.

My Emerald gemstone itself costed me 20K AED ( 5445 US $ Approx) and I traveled twice all the way from Dubai to India to just to get my gemstone. For every trip, I went and came back, I had to do 5 Covid tests..how could they think, it is even ok to try and fool a customer? They also had other Emerald gemstones which they were trying so strongly to sell my friend, as she was looking for an Emerald gemstone as well..but we saw the quality and told them they all had black dots and we wouldnt be interested in that low type quality. I wish I could give them no stars, they most certainly dont deserve any.

P.S - A GIA certified diamond is the most genuine and authentic report, I was informed that various other certifications can be amended..that is why I was adamant on GIA, regardless I still went through the most unpleasant experience.
Written October 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

F4V-Wendy
Nottingham, UK202 contributions
The best place to go for service and quality diamonds
Oct 2021 • Couples
Great service, and the diamonds were really good price and value, they hadn’t got what I wanted but made it me within 2hrs, will be visiting again next time I’m in Dubai
Written October 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Foody1234567
Surrey, UK25 contributions
5* service, definitely the place to go!
Sep 2021 • Couples
Great service and an amazing selection.

We went to Cara to pick a ring for our anniversary and they worked with us to get the perfect ring at the budget we had in mind.
The staff couldn’t have done more to help.
We highly recommend going here if you are looking for something special.
Written September 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lyn1Surrey
Surrey, UK78 contributions
Diamonds are a girls best friend …
Jul 2020
Absolutely love this jewellers and always make a bee line for Cara’s when we find ourselves in Dubai. The service is second to none and nothing is too much trouble with no pressure … the perfect shopping experience!
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Andy S
2 contributions
Lousy service from bored young shop assistants
Apr 2021 • Couples
Visited here on our wedding anniversary to buy a gold band. We came one month before and found the same terrible service.
Staff are mostly very young men who are constantly on their phones messaging/ social media. Today was particular bad. Looking at his watch, looking around the room as well. I spoke to the Owner and he seemed not to care. If he doesn’t care then his staff surely won’t
Do yourself a favour and go to one the other stores and get served by an older staff member. This is what we did and enjoyed very nice attention and made our purchase.
Cara reputation is now not deserved and I would recommend to to avoid Cara, Clara and others owned by same.
Written May 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dianedewar18
Surrey, UK5 contributions
Wonderful experience
Nov 2020 • Couples
Back for my fifth return visit. Got a beautiful diamond pendant and two gold chains. Service and personality excellent yet again. So nice to see Roger again.

Can still rate this my favourite store in the world🥰. Again, huge thanks Roger.
Written November 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

hemani_naran
21 contributions
Great products and service
Oct 2020
The best place to buy Jewellery in Dubai. If you go to Gold and Diamond park you will notice Cara shops are the busiest by far, and with good reason! We were looking for an amazing gift for my mum's birthday, went in with no idea what to go for and came out with an incredible ring that met my budget and looked fab! My father also went there and got a great bracelet. We were both assisted by Rahul Gor who made usre we were comfortable, was very knowledgeable and patient, and best of all made an effort to do a good price! Will definitely return here.... hopefully for an engagement ring of my own next time! :D
Written October 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lauren C
Dubai, United Arab Emirates1 contribution
Not how it used to be
Sep 2020 • Friends
I have been a loyal customer to Cara for years spending thousands of Dirhams with them. My old jeweler was called Mayur who made you feel comfortable and welcomed however much or little you spent in the shop.
Unfortunately, that level of customer service seems to now be a one-off. During my visit yesterday, the sales assistant who was recommended to me walked off attend to another couple without any warning. Hugely disappointing service, really put me off using them again and sadly after years of custom I will have to find a new jewelers.
Written September 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kath y
Dubai, United Arab Emirates129 contributions
Engagement ring
May 2020 • Couples
Thanks to Cara for helping me find the engagement ring of my dreams ! And special thanks to Ron for sorting us out !
Written May 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Danielle W
4 contributions
Beautiful ring
Mar 2020 • Solo
I had some stones and a design I needed made into a ring, I was helped by Vishay, after a false start where the first ring they made wasn’t what I wanted, they then remade the ring and it was perfect.
It was less than half the price I had been quoted yo have the ring made in Australia.
Written March 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Cara Jewellers

Cara Jewellers is open:
  • Fri - Fri 4:00 PM - 10:00 PM
  • Sat - Thu 10:00 AM - 10:00 PM


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