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Star Light Tours

Dubai, United Arab Emirates
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About Star Light Tours
Star Light Tours, Safaris & Cruises is a Dubai based destination management company; established in 2006. Since then our name is synonymous with reliability and trust. Our long lasting experience in the market makes us the best choice for all types of tourists. We offer a wide range of excursions/sightseeing in UAE. Our tailored made packages are popular among the families, and water adventure activities are the best choice for a group of friends.
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Star Light Tours
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Backpackerswedish89 wrote a review Dec 2020
24 contributions33 helpful votes
I wish I could give less then one star. The trip was awful. Me and my boyfriend did the desert safari. First they cancelled on us 10 min after they supposed to pick us up. We rebooked to the day after and they tried to scam us with a higher price. The driver (guide) was terrible and maybe sad 10 words in total to us. He did never explain how long we would be at a certain place or where we were going. A lot of stuff that claims to be included was not. The camel ride was a joke, it was a 1 minute ride. There was no shesha, the coffee run out, there was only soft drinks after 19 o clock. Really it was terrible. And there was no sand boarding either. The only light in the tunnel was when we had our 4x4 ride with a different chauffeur. Really don't go with this travel company!!!
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Date of experience: December 2020
1 Helpful vote
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Hilda J wrote a review Sep 2019
Gold Coast5 contributions
Tour guide was great and very knowledgeable about the area. Didn’t do the sand bash because of bad neck but other guest enjoyed. The camp for dinner and entertainment needed a revamp. Entertainment was ok and meal was ok.
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Date of experience: August 2019
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Miriam wrote a review Jun 2019
1 contribution3 helpful votes
Sorry, I don't have nothing good to say. Because I had booked a trip with my family. First the driver come a hour late,and he didn't look like he was sorry. he look the other side and said sorry very arrogant. Please if you don't respect people don't do his work. He also didn't say that the trip wasn't with tickets, maybe it was also my fault I didn't asked for it. He drove us every where only for pictures. And free thing that we could do. Sorry what kind of trip is that. I wanted to go inside. so I was pissed off. It ruined our vacation. It's was wast of our money. I hope they choose people that work honestly and they learn of this review. People pay for private tours or with groups. Please give them the experience that they would never forget than the company will grow also. If you are not honest, it will be a flop.
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Date of experience: June 2019
1 Helpful vote
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Response from iconicdubai, Guest Relations Manager at Star Light Tours
Responded Jul 2, 2019
I'm feeling embarrassed after reading your terrible experience with our company. Please share your name and tour date so that we can inquire about the issue and take the necessary steps to compensate you. We do understand compensation may not be the alternative to the first experience. I apologize for the inconvenience you faced. You can contact us on +971 50 605 3322 or info@iconicdubai.com.
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electroshock wrote a review Apr 2019
Datchet, United Kingdom58 contributions110 helpful votes
We booked an evening safari tour for the end of our holiday (which was to celebrate my niece's 21st). The arrangements were all OK and efficient thanks to Kashif, and our pick up was confirmed by the driver on the day, a little later than suggested but this was not a problem. Alarm bells should have rung when the car arrived and we saw that all of the above head grab handles in the 4WD vehicle were either hanging off or missing - that was a good indication of what was to follow. The driver was racing the entire time, cutting across lanes and using his phone almost constantly whilst he was transporting a car full of us. He wasn't just making verbal calls either - he was typing and sending messages from his phone balanced on his knee. We were expecting a bumpy and thril;ling dune bump ride, but we were not expecting that experience to start from the time we entered the car for the journey out to the desert. The driver made no attempt to communicate with us (the only western guests in his car) the entire time, so we had no idea what we were doing or where we were going next. The whole evening was really badly organised. When the front nearside tyre almost came off during the dune bumps we were aware there was a problem but he did nothing to reassure us. He continued to drive erratically between all of the stops and when we finally arrived for food, it was a real disappointment and there was a lot of up-selling attempted. The quality of entertainment was OK, but the food was poor and we left feeling really underwhelmed. But worse was still to come when the driver dropped off all of his other guests around Dubai city, then started driving my niece and I back to our hotel (we were by then the only guests in the vehicle and 2 western females alone). He pulled into a petrol (gas station) and told us that his "brother" would take us back to our hotel, and that we needed to get into another car. We had no choice in the matter, and sensing that I was worried, he said don't worry he is taking you straight to your hotel now. We had no choice but to comply, however I tried not to show my niece how worried I was. In previous years I have done 2 Dubai safari tours which were far more professionally organised and presented. I truly regret ever booking my safari tour with Star Light Tours
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Date of experience: April 2019
3 Helpful votes
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Response from iconicdubai, Guest Relations Manager at Star Light Tours
Responded Apr 19, 2019
I'm feeling embarrassed after reading your terrible experience with our company. Please share your name and tour date so that we can inquire about the issue and take the necessary steps to compensate you. We do understand compensation may not be the alternative to the first experience. I apologize for the inconvenience you faced. You can contact us on +971 50 605 3322 or info@iconicdubai.com
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1776beths wrote a review Feb 2019
2 contributions
Promptly collected as arranged, the driver even called to let us know the time he would arrive. Very organised. The driver stopped for photo opportunities and dune bashing was Fab! He was very clear about how everything worked. On our way to the camp for the night he even pulled over for the sunset as he was amazed by it too. Very lovely setting and food was fantastic. Would definitely recommend to friends and family coming out to Dubai. Made for a great end to the holiday.
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Date of experience: February 2019
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