Hi Bryan, thanks a lot for this very positive reply. It was a pleasure to organize this trip for such friendly people as you. We hope to see you again in the future. Best regards Jeremy and the team !

Hi Darren, Thanks for this fabulous review. We made our best to provide you a dream trip, and I think we didn’t miss it. You guys were awesome, very very friendly and good riders too. You made also this trip a lifetime experience for locals living into this remote villages due to your generosity at all levels. Now, we are very eager to see the video you’ll make about this adventure ! Take care of you, and we hope seeing you later on :) Best regards, Charly, Jeremy and all the hidden team who have worked for your adventure Cf. Motorbike Tour in Laos / Group of friends / Nov2017 / Offroad Laos Adventures / Luang Prabang / Laos

Hello, Thanks for writing your opinion. I apologize to know that you didn’t like our adventure tour. Let me help you check what’s caused this problem. I am surprise to read on your tittle “you don’t get what you pay for” you can’t say that when you decide to stop a 2-day tour after only 2 hours. At that time, you realized that you have booked a real off the beaten track trip without reading the 9-pages program! As you said on the phone “I was expecting a bit of luxury” and “explain to me why we are here?” You have confounded to book a 5-star hotel that must offer luxury and book with a 5-star travel agency on TripAdvisor due to its high-quality services. 5 stars does not always mean luxury, our product is offering travels into an authentic Laos with a top-notch organization with sustainable value. Next time you booked a trip with a highly reliable agency as us, please read carefully the program they offer to you. You called us at 12.00am complaining about being "in a village in the middle of nowhere" and about the farmers “looking like s**t, they are poor people…” I had to explain that this was a real expedition with 2 days in the jungle. Also, the program clearly mentions “Keep space in your bag to carry your drinking water, as your guide can’t carry it for everybody”. Unread? On the phone you claimed us a full refund “this trip is not what I want”. So, I asked you if anything went wrong with the logistic or guide? You said "no". Thus, I asked you “If this trip is not what you want, after reading the program then why did you book it?” then … blank… no answer, just “I want a refund”. I understood that you didn’t read it. I told you that the adventure is only starting now, the rest of the trip is even more wild with tribes and farmers everywhere. At this time, you decided to come back and we agreed for a full refund just deducting the morning activities, even if clearly written in the program we don’t refund while on tour, then you said “ok” Once at the office, you changed your mind, your game plan was set and your attitude as well! You finally decided to be refunded even for the activities that you have already made. You became extremely aggressive, banging repetitively your feet on the floor, screaming at everyone in the room. You have really scared the lao team, threatened us to “be able to get angrier soon, believe me”. You were so mad that the lao team proposed to calm down and meet the next day at the tourism police to have an impartial third party. Let me remind you that you disrespect them, and didn’t want us to pay the 10 locals who had already worked “those people don’t have to be paid, or just give them USD40 to share between all of them”. You meant USD4 each?! As a professional and reliable agency, we refunded you what we were agreed before you changed your mind. We paid you back USD300. We also had to pay our partners for the activities that you didn’t want to do. And unlike many agencies in town, we pay well our guide USD90 for his exclusive services for this trip. Do not compare with other agency prices if you don’t even read the program. The trip price is USD125/day/person for 2 people. This is a fair price according to the fact that we respect our partners and thus pay them decently. You chose us, knowing the price. I have heard that in only 2 hours you scared every local people because of your disrespectful behavior. Acting, aggressive, superior and screaming is not a way to behave. Despite your madness and anger, we remained polite and respectful. Not losing one’s temper in any circumstance is the main principle of Lao philosophy. Staying a bit longer in Laos could have been useful for you in that way. Why did you generate all this mess? And not simply just say “ok, my mistake, I booked without reading the itinerary!” Were you worried about not being reimbursed by being nice to people? Check out every single review about this amazing Bike N Hike 2D1N… 5 stars for all! For sure, reading the program before the tour, has helped these happy customers.

Hi Patrick, Thank you very much for this awesome review. It was a pleasure for the whole team to prepare your dream trip. And we were very pleasantly rewarded when the 6 of you came back with big smiles on your faces. Memories of sharing moment with local children will stay in your mind for years. And we are proud to provide this kind of souvenirs. Thanks again, and we hope to see you again Jérémy and the team ! Cf. Motorcycle Adventure tour in Laos / Group of friends / Nov2017 / Offroad Laos Adventures / Luang Prabang / Laos

Dear Pamela, As we use to think, the best review is the one our travelers really express themselves and put as top highlight what they liked after deciding to sign up with us, during the tour, how we can manage small hip cuts, weather issues,.. until they come back home with great memories. You took your time to check out few companies before to decide, and I am happy to say that we are not the cheapest one providing tours in Laos but it's not our target at all to be cheap, our target it to create unique private and exclusive time for your family in Laos and make your holidays a success. That's what we've done and all the team is so happy with that. Quality and satisfaction is our daily targets with everyone looking for a discovery tour in Laos. All the best and we keep in touch. Thanks Pamela, Charly and the team.