Palm Tree Health Spa

Palm Tree Health Spa, Luang Prabang: Address, Phone Number, Palm Tree Health Spa Reviews: 5/5

Palm Tree Health Spa
5
About
Welcome to the Palm Tree Health Spa by Mekong Riverview Hotel. Treat yourself to one of our professional massage treatments and unwind any inner or physical stress with our soothing environment and trained therapists.
Suggested duration
1-2 hours
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5.0
53 reviews
Excellent
49
Very good
3
Average
1
Poor
0
Terrible
0

Kate H
Bethesda, Maryland3 contributions
The best in Laos!
Jan 2020
I had several Lao massages while I was traveling the in country in January 2020, but the one at the Palm Tree Spa was the very best by far!!! And the setting is lovely and quiet, and all of the staff their are welcoming and efficient. I look forward to returning to this spa on my next trip to Laos!
Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Kate, Thank you so much for visiting our Palm Tree Health Spa and for writing this wonderful review! We are so happy to hear that you enjoyed your massage and that you consider it the best in Laos! We will for sure forward your kind words to our staff who will be delighted to hear that! Kind regards and we are looking forward to seeing you again, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written March 9, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mitchandsheyla
Midlands169 contributions
Brilliant Staff - lovely massage!
Jan 2020 • Couples
On our last day in LP we decided to both book a massage at the Palm Tree just situated over the river from where we were staying at the Belle Rive Hotel. Excellent choice.. we walked along the bamboo bridge to be greeted by the Tuk Tuk driver and 2 minutes later we were escorted to Palm Tree Spa. On arrival staff were lovely and welcoming and confirmed what spa requests we had ordered. We were shown to our rooms outside with lovely music playing. The masseuse was a nice guy very polite and excellent (I had a full body scrub which was lovely) it was my first massage and it was so relaxed and he was a great host. My wife was next door and she had a foot type massage and said it was great. Afterwards we were given Tea and then I showered and then we used the pool facilities and had some food. Thank you to the 2 masseurs and to the guy on reception (apologies I forgotten names) all 3 were excellent and we are contemplating coming to stay here should we be back. Thanks team the staff are excellent 🙏🏻
Written February 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear mitchandsheyla, Thank you so much for your visit at our Palm Tree Health Spa and for leaving us this lovely review. We're so happy that you thoroughly enjoyed your massage and our services and facilities! We will gladly forward your compliments to our team and hope to welcome you back in the near future! Kind regards and happy traveling, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written February 10, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Anna S
Seattle, WA16 contributions
Relaxing but not deep tissue
Jan 2020 • Couples
This place is nice but a little walk away from the hotel. The massage therapists were very sweet and we enjoyed our very relaxing massage 105 minute massage, however, it was not deep tissue, which is what we booked. Upon arriving, we were asked to fill out information about our preferences such as how much pressure we want and what areas to avoid or concentrate on. We asked for focus on upper back and shoulders but that was the area with the least attention received. Also, we asked for deep pressure but what we got was pretty light. I think that the host did not communicate correctly our preferences to the massage therapists (who do not speak English) as we got exactly the opposite of what was requested.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Annas, Thank you so much for your visit at our Palm Tree Health Spa. We are happy to hear that you enjoyed your massage, but at the same time would like to apologize for the mix up. There seems to have been some miscommunication between our manager and the massage therapists. We are constantly improving the spa experience for our guests and reviews like these help us find out our weak spots. We are looking into the communication right now and working on ways to improve the initial form (i.e. we're translating it into Lao for our therapists). However, we would also like to emphasize that our guests can always give immediate feedback to our therapists / our manager if their experience is not meeting their expectations! The direct feedback is always more helpful than a written review at a later point of time. That said we really appreciate your words and we'll make sure to improve these processes. Again, thank you for your visit and we hope to have you back some time, kind regards, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written January 29, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

ChicoRanMan
Chico, CA1,193 contributions
Nickel and Dime
Dec 2019 • Couples
I had an excellent massage at this spa recently, which I was very pleased with. The staff was very welcoming, the masseur was skilled, and the massage experience was enjoyable.

What wasn’t so enjoyable was the cost of the extras and the spa’s exchange rate. Our daughter jumped in the cold pool twice and climbed out immediately (it wasn’t heated for the winter as advertised), which cost $10. A light lunch was expensive. When we paid in Kips, the exchange rate from US$ was an astonishing 8,500. And they almost “forgot” to subtract off the $20 deposit.

Over all, I would rate the quality of the massage 5 stars (although $60 for 75 minutes is very high for Laos). But the over all experience at the spa was disappointing because the establishment was obviously trying to make as much money off the clients as possible. These high costs would be normal for NYC or Europe, but not for this part of the world.
Written December 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear ChicoRanMan, Thank you very much for visiting our Palm Tree Health Spa and for leaving us this review. First of all, we are happy to hear that you liked your massage treatment. Secondly, we are sorry to hear that parts of your experience have not met your expectations. Please allow us to comment on a few things: - Unfortunately, our supplier who is delivering the heating system for the pool has been keeping us on hold. We apologize for the inconvenience this has caused you / your daughter. We are working hard on changing the current situation and are confident, that we can soon offer the heated pool as advertised. Following your comments we improved the communication on this and now have a sign explaining the current situation. - We can assure you that we are not trying to "make as much money off the clients as possible". First of all, as you noticed, our massage staff has been trained in their field. Also, we only use high quality oils and massage equipment - this all comes at a cost for us. Secondly, Palm Tree Health Spa belongs to Mekong Riverview Hotel and is first and foremost an oasis of peace and relaxation for our hotel guests.To ensure the exclusiveness for our hotel guests, we charge outside guests for the pool use. However we understand that you are upset to pay 10$ for just the short time your daughter used the pool and we apologize that our staff was not more understanding about that, especially because the pool temperature was our fault after all. We will for sure discuss this matter with our staff to prevent similar disappointing experiences in the future. - Exchange rate: We daily adjust our exchange rate that our finance department transfers us according to the official rates. Again, we apologize for any inconvenience and thank you for your visit. kind regards, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written January 1, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

KZ B
Shaker Heights, OH226 contributions
Really wonderful! Best massage ever😀
Oct 2019 • Friends
First off, getting to the spa from the hotel is quite an event: boat trip across the Mekong, climb up the bank to be met by a driver for a short tuk-tuk ride to the spa.
We hung out by the pool area for about an hour before our massages. The pool and smaller bathing areas were nice - not really heated but refreshing.
We had the compress massage - and it was amazing.
I had been getting regular massages throughout my trip due to a back injury. This massage not only relaxed my muscles but also realigned my maladjusted spine. Truly therapeutic!
And to round out a wonderful afternoon - after refreshing tea, they gave us a lift back to our hotel.
A great way to spend an afternoon in Luang Prabang!
Written November 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Kzb, It was our pleasure to welcome you at our Palm Tree Health Spa. Thank you for choosing us and for taking the time to write these kind words! We are delighted to hear that you had such a splendid time. We will make sure to pass on your compliments on the compress massage to our staff, as this is one of the more complicated treatments and it is rewarding to see that our training is paying out. How good to hear that it was not only relaxing but also therapeutic for you! For your information, our pool has a temperature of 32°c and we will soon start to heat it, as the mornings can already be really fresh in this season. Again, thank you for your review, we are so glad you enjoyed your time here. We look forward to welcoming you back soon, kind regards, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written November 20, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rebekah
7 contributions
Absolutely incredible!
Sep 2019 • Couples
What an amazing day at the Palm Tree Spa, with the heat hitting 36 degrees myself and boyfriend decided a pool is just what we needed! The Palm Tree Spa don’t only provide a hotel and massage facilities but you can also pay a one off charge to use the pool for the day if you aren’t a guest (which is what we did). We arrived at the Riverview hotel and were provided with a free boat and golf buggy to the spa on the other side of the river. From here we were given towels (no deposit needed) and complimentary water and Thai food to try. The staff could not be more welcoming. After a few hours around the pool we grabbed a spot of lunch, the chicken Cesar salad is amazing!!! After lunch we relaxed and grabbed a game of badminton before being provided with a mini bus directly back to our hotel. All this for 85,000 kip (around £8GBP per person), the food was such a reasonable price and great quality. We were also given water bottles with our lunch free of charge. I cannot praise this place enough, amazing for escaping for the day.
Written September 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Rebekahsul97, Thank you very much for your visit at our Palm Tree Health Spa and for taking the time to leave this fantastic review. We are so happy that you enjoyed your time here. Yes, when it's that hot, there's nothing better than cooling down in such a beautiful environment, escaping the hustle and bustle of town! We will gladly pass on your compliments to our spa staff as well as our kitchen staff, who are working hard to provide a perfect experience for our guests. We hope to welcome you back soon, kind regards, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written September 16, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nadear_23
1 contribution
My great time !
Sep 2019 • Friends
It's a great time! I had a wonderful Relaxing massage with Ms.Koi. Professional, friendly, clean and the quality was excellent. As a bonus you can use the pool at the spa when you book a massage. Great way to relax in Luang prabang.
Written September 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Nadear_23, Thank you very much for your visit at our Palm Tree Health Spa and for your kind words! We are very happy that you enjoyed your massage and a refreshing swim in our beautiful pool. We hope to welcome you back soon, kind regards, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written September 16, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

jjay
Nakhon Si Thammarat, Thailand2 contributions
Wonderful time!!
Aug 2019 • Solo
Palm Tree Health Spa was the best in Luang Prabang. Very relaxing and private. If you don’t like strong pressure the Lao massage very relaxing and gentle massage l love it. My therapists Ms. Lai she very good service. Thank you so much.
I will come back!!
Written August 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi jjay5519, Thank you so much for your kind words. We are happy you liked your massage at our Palm Tree Health Spa and we'll make sure to pass on your compliments to Ms. Lai. Yes, our staff is happy to adjust the pressure if you prefer a less strong massage or if you have medical conditions. We are looking forward to welcoming you back, kind regards, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written August 27, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

kang
1 contribution
The best and good experience!
Aug 2019 • Couples
Really good massage! My friend
recommended me and my husband to try some of massages here.The room quiet small but very clean. We prefer Palm Tree Relaxing oil massage 75 minutes with Balance oil. This is very very good massage! We very enjoyed. Mr. Ding and Ms. Pom very professional therapists. And after treatment we have enjoyed swimming with a nice tea.
Thank you so much for Palm Tree Health Spa teams.
Written August 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Kankadin717, Thank you so much for your kind review! We are happy that you and your husband enjoyed your massage and the beautiful environment of our Spa. Is there any better way to unwind than with a good massage and a refreshing swim in a beautiful pool? We hope to welcome you back soon, Kind regards, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written August 27, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

sungju
Seoul, South Korea1 contribution
The best Thai massage in Laos!
Aug 2019 • Friends
Excellent Thai massage I have ever has. My therapist
very kind and professional. The place is good for relaxed there clean and quite. I have a great time there!
Written August 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi kingsungju, thank you so much for your kind review! We are happy you enjoyed your time here at our Palm Tree Health Spa! Kind regards, Mr. Lar Phonchaleun Palm Tree Health Spa Manager
Written August 27, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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