We were with breathe travel (achting on behalf Riksja) 2,5 weeks travelling through Albania (Tirana, Skhoder, Teht,Himare, Gjirokaster, Berat, Butrint, lake Ohrid). We used Riksja before and were confident things would be awesome as always.
With Breathe this was not the case. you do need a breath and more, to handle the poor service, some examples;
- meeting at airport , agent didn't show up. He told a driver would pick us up. Ok, we were surprised how different than agreed
- driver didn't show up, we called again... and again. A big Sorry from the agent driver was not included (which was correct) so we sorted ourselves.
- we explicitly asked for a hotel with swimming pool for our daughter. Oops again something went wrong as they 'forgot' to mention the swimming pool was not included in the price (10 euro person/day = 60 Euros in our case). Asking reception of the hotel they stated it was always the same with this travel agency/angent and they had mailed him but had to face again and again disappointed guests.
- we would have one hotel at the sea with 'garden view'. Fact, hotel was close to a beach but high on a steep hill (15 min walk next to road without side walk - most steep), the garden view was a concrete wall at about 2m after the window and the room was clearly to small for holding 3 guests, we went to the city and rebooked ourselves and left this hotel (700 euro about in our case)
Albania the locations were great (driving there is not without challenges) so we were happy traveling to Albania after all but cannot recommend Breathe travel agent for Albania. The costed us at least 760 euro and caused discomfort!