We used In Lviv to help us with the Ukraine segment of a 3 week trip through Eastern Europe - we ended up booking accommodation, transfers and and an ethno tour with them.
From my very first enquiry, Anastasiya was helpful and professional, she responded to emails quickly, gave good advice and did everything possible to make our trip run smoothly. Our drivers arrived promptly and Anastasiya was especially helpful in arranging a late checkout for us.
We booked an apartment on Rynok Square, which I believe was probably the best located accommodation in the city! Although there's always something going on in the square, we were never disturbed by noise and with at least 20 bars, cafes and restaurants within a 2 minute walk, we never went hungry either. The apartment was well equipped for self catering, spacious and next to a tram stop, which made it very convenient for exploring.
We also booked an Ethnotour in the Carpathian mountains, which we'll remember forever. Volodomyr, our host and his family made us very welcome during our 3 day stay and we were given an idea of what life is like, and has been like, in a Hutsul village. We had some memorable meals with the family - and one or two where my main recollection is of singing and horilka (the local vodka). It's perhaps a little strange to return to work saying that one of the high points of your holiday has been making salt and milking a cow, but why go on holiday unless you're going to do something different? For anyone who likes something a little unusual, the Ethnotour is a must.
We're already planning to return to Lviv next year and I will definitely be using this firm to arrange accommodation and any transport we need. Highly recommended.