Valar Morgulis, Mr. A,
After we read your review on TA, it made us all very sad. It was really hard to respond to it and not to get emotional, since we all invested so much love and effort and hard work into this GOT tour project of ours and we just love every second of being part of it, so we all take it very personally...but we will try to be concise and without much emotion:
- all 5 of us: Ivana, Nera, Lana, Robert and Antun are licensed guides with years of guiding experience in historical and cultural tours in Dubrovnik and its surroundings . We were all born in this beautiful city, know every little street in the Old Town, its rich history, and have been with it in its good and bad times...and we absolutely love it...and love to talk about it to our guests...in detail...with enormous pride!
- In your case you booked a King's Landing Game of Thrones Tour and NOT Dubrovnik History tour, and that means that it is all about Game of Thrones. We love GOT,we have visited other GOT locations in Europe, been on different GOT tours in Iceland and North Ireland and we loved our guides there and we still stay in touch...We love our guests, and interactions with them. Since our tours consist of small groups, guests love interacting with each other as well. Whether you are a CEO of multinational corporation, a housewife, a retired nuclear physicist or a high school kid...it does not matter, because during these few hours with us, you are all Starks and Lannisters and Targaryens, and you do the Walk of Shame while the other guy rings a bell behind you, and you practice your swing with Oathkeeper and pose with Lannister Shield because it is just super cool as it is for us, the guides...This is why GOT tour is different to the historical tour since we are in Qarth, King's Landing and Red Keep and not in the Old Town, Lovrijenac fortress or Rector's Palace, it is a differently structured tour and its main goal is to be a fun tour for true fans...
- We try to be as clear as we can in our approach to the guests, our web site gives you detailed itinerary of the tour, what you will visit and see and what to expect, what to wear, level of difficulty etc.. ( we even include a few surprises on the way), and we often stay longer with our guests debating on GOT theories and trivia because we LOVE IT!!!
- We are really sorry that you did not enjoy our tour as we value our guests above all else. You should have just called us right after the start of the tour if you were not satisfied and we would have organized a Dubrovnik history tour with some of GOT scenes included - since we do it often for people who are more into history but still want to see where some scenes have been filmed. And then if you were still not satisfied, the only solution remaining would be to give you a refund and deeply apologize for the time you considered wasted since ,once again, we value customer satisfaction above all, but honestly we really believe that we do a good job and that we can deliver what we promise!
- After your review we received a number of e mails from our past guests who read it and found it offensive towards them because we do have more than 550 excellent reviews, and calling these people "GOT FREAKS" or "NAIVE TEENAGERS" is just not right, so we would ask you just to delete that part from your content. Also, Nera did not understand your comment about good looking girls you saw during the tour, it is rather an offensive remark.
GOT Dubrovnik Team