The travel agency is definitely qualified, the prices are fair and the organization is easy and flexible. We were a group of 6 and requested a van for a tour to Bosnia. Our driver was knowledgeable and flexible as well. We had time to do everything we wanted as well as stopping along the road to take pictures on demand. However, the driver was very demanding, on the verge to rude. To us it felt more like a school trip than a grown adults tour. So be aware that you are not allowed to eat any kinds of foods, don’t have the right to wear sunscreen during the whole day, even though it is 32 degrees outside and the sun is high up in the sky because, I quote, “its not good for the leather seats”. Also, you might get accused of smoking e-cigarette inside the van, because someone took a mint and the driver “recognizes the smell” so, I quote “be respectful”. Moreover, the driver would go off the speed limits, driving sometimes dangerously, while as well texting on his phone or open a map to show the itinerary, of course, hands off the steering wheel. To end this comment our dear driver implicitly asked us for a tip, which he didn’t get, since we were treated the bare minimum of what a tour guide should be.