I walked past the shop in Split town as I headed to another hire car company I had found online and saw a sign for car rental. I went in and decided to arrange a car with them for the next day. I explained I would be flying the same day and needed to drop the car at the airport which they said was fine as I could return it to their “partner”.
The next day I went to pick up the car and they explained I needed to leave a euro500 deposit which hadn’t been mentioned during the first conversation. I had a few questions but agreed to do so and the man’s colleague left to collect the car. I was told to go outside and wait for 10 minutes. 45 minutes later the lady turned up in the car, took pictures of the car and the fuel level. We agreed no damage at all as it was almost brand new with very few miles. I felt comfortable so I put my bags and family in and drove to KRKA National Park.
We had our day and drove back to the airport where I walked into the office at their partner Sixth. They said that they are only paid for parking and could not check the car or return the deposit which wasn’t what I expected but I had a plane to catch so had no choice but to leave the car. I removed the bags and left the car exactly as we found it. I took pictures of the car from every angle for my own protection as no one could sign for a safe return.
A couple of days after I arrived in England, Flarent sent me a what’s app message to say the Traffic Permit was missing with a photo of what it looks like. It’s A5 bright blue plastic document holder with several papers inside and not something you can miss. I explained I had never seen such a document nor had I removed it. They said I was handed it when I took the car which is absolutely not truthful and my whole family agreed. It’s not something you can miss or forget and if it’s as important as they said it is, it should be spoken about, which it never was until I was in England.
I have no doubt in my mind that I had not received, seen or removed this bright blue folder which I told them. After some communication, what I am also sure off, is they saw an opportunity in the fact I was returning the car somewhere else and returning immediately to England so they decided to take more than Euro 300 without my agreement. They said they cannot rent the car without one to which I replied they clearly can, because they did to me. I sent several messages on what’s app but I got no where so ive raised a dispute with my credit card company and now its for them to sort out.
I am sure they will reply to this review and say I lost it and it’s my word against theirs. What I will say is, I am as strait laced as they come and if I did something, I would pay for it. I would rather tell the truth and get in trouble than lie. I have done nothing wrong here and I share this so when they try to do this to others, you can see you are not the first or better still, choose another well known rental company.
We loved Croatia and won’t let one companies awful morals affect what was a wonderful family trip!