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From the time we were picked up to when we were dropped off, the experience was simply incredible! Lilly communicated thoroughly throughout the process and tailored a trip specifically for my wife and me. Our driver, Darwin, picked us up in a nice car and took us to Antiqua to enjoy the Palm Sunday processions. We followed that with a trip to Copan. The hotels were excellent boutique hotels and our guide for Copan was first class. Highly recommended!…
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Date of experience: April 2022
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+1
Everything was smooth from start to finish. Darwin was a great and prompt driver. Erick was a knowledgeable and friendly guide. We chose the private option and it was perfect! Long day but very happy with the tour, totally worth it. Highly recommended for those looking for a one-day tour to Tikal. Lily was very responsive and went above and beyond, especially when we had arrival issues to Guatemala and faced missing our trip and the tour. I would book again with Martsam for sure. …
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Date of experience: April 2022
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I recently returned home from my third 2 week birdwatching/wildlife adventure in Guatemala with Martsam Travel. I can't say enough great things about them! As an older woman, with some physical limitations, who travels alone, my main concern is safety. Martsam provides WORRY-FREE travel from beginning to end! Each time I go to Guatemala I stay in 4 different places exploring new areas & bird species. They take care of everything with attention to important details. When something pops up during the tour it's handled immediately & professionally. They really go above & beyond any expectations of a travel agency. My tour coordinator for this trip was Lily & she is incredible! A new Covid variant came up right when my initial tour was to begin. She made it so easy for me to change the dates & checked all the accommodation's availability. Lily made sure that my personalized tour fit my wants & needs to the letter & she did so with unmatched efficiency & patience. She made herself available at all times during the trip. Martsam provides the best guides in the business! I was paired up with the brilliant Alfredo Valle. As a working biologist for the university & the government, he leads research projects & is fully immersed in the birds & the history of his country. Alfredo's passion is obvious from his enthusiasm & vast knowledge. Our personalities blended well making it very comfortable & easy to be with him day after day. And, along with our driver, Dante, the 3 of us became a wonderful team right away. They both tuned into my specific likes & were totally accommodating, making every day special. The local guides that Martsam employs along the way are also fantastic! Everyone with Martsam is professional, personable, very thoughtful & kind. I was in Guatemala for my birthday & they went out of their way to make it memorable. I come back from every trip with Martsam feeling satisfied & extremely happy! My utmost gratitude to Lily, Alfredo & Dante! I'm already planning my next trip to Panama... (Hopefully, I'll be able to have Alfredo as my full-time guide again) I would never even think of using another travel agency!…
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Date of experience: February 2022
1 Helpful vote
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This tour visited so many different areas within the country to see the specialized birds. Lily did an excellent job putting it all together, even booking the extra nights of accomadation for our earlier arrival. We booked the 14 day birdwatching and cultural tour. Maynor is a very professional and energetic guide. He made sure that we had eyes on every bird. His friendly personality made the trip so much fun and we shared many good laughs. His knowledge of the Mayans makes the trip to Tikal very interesting. Darwin did an excellent job driving all those curvy roads and obstacles. He was a great help on the trip. The accomadations were the best and the food is amazing. We came home with awesome memories and respect for the history, scenery, birds, culture and the people of Guatemala.…
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Date of experience: March 2022
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She made our helicopter to El Mirador tour so stress-free with her detailed advice and consistent communications. We highly recommend the tour and recommend Lilly even more.
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Date of experience: March 2022
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