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We spent a week in Guatemala organized by Matsam Tours and it was the most enjoyable vacation we have had anywhere. Andrea, of Marsam, did a fantastic job putting together an itinerary that met all of our needs, without exception. She listened carefully to what we wanted and crafted exactly the vacation we desired. The hotels were great, our drivers were wonderfully helpful, we saw the sights we'd hoped to, and everything came together without a hitch. Andrea even stopped at our hotel in Antigua after her busy day to meet us and check that all was going as planned. We owe her and everyone who assisted us a big Thank You! We give Marstam our highest recommendation.…
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Date of experience: December 2019
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My husband and I booked a 3 day hike/camp over Christmas (Yaxha, Nikum, Tikal). Between the meals, campsites, horse to carry supplies, local archeological/historical guides at all three sites, and knowledgable guides who knew the jungle by heart, machete'd through the rarely trodden path and helped with water crossings - this trip really took a village to make happen (specifically Aldea la Máquina). It was FANTASTIC! Due to unforeseen circumstances, we had to adjust our schedule last minute on Christmas eve, and our Martsam guides were understanding, flexible, and miracle workers considering the holiday. Manola, Joel, Victor and Uelmen(sp?) were not only resourceful and professional, but also wonderful people. I highly recommend them to anyone looking for a unique and challenging jungle trek, though I'd also suggest taking the trip further into dry season (fewer water crossings). We plan to book again and hope to get the same awesome crew.…
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Date of experience: December 2019
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Lily and Martsam organised a 3 week trip for us around Guatamala including some of the less visited places we wanted to explore. The whole process was really smooth and we got some great advice- and we saved quite a bit of money by going direct. The drivers and guides were all excellent and they all spoke really highly of this local firm. Lily was always available while we were in the country to answer queries. Would use them again. …
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Date of experience: December 2019
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Nesli, Andrea and their team at Martsam arranged what proved to be a truly amazing holiday for us. We really appreciated the care and attention to detail they made for every part of our time in Guatemala. The order in which they arranged our trip - starting briefly in Guatemala City, then on to Flores and the Mayan ruins at Uaxactun / Tikal / Yaxha, followed by a stay in Antigua, and then west to Los Tarrales and finally the towns around Lake Atitlan, worked perfectly. We were pleased with the accommodation at all the different locations and were very impressed with the skill of all the drivers who made our journeys feel safe and as speedy as possible. We should also send a special 'Thank you' to all the guides - David, Sergio, Eli, Natalya and, of course German who spent the last 5 days with us. It was German's initial local knowledge and research that enabled us to visit a Finca where an ancestor of mine had lived nearly a hundred years ago. Finally, we were impressed by the efficient way that Martsam handled some of the minor changes we made to the end of our trip as we went along. This was truly an exceptional service which we have never encountered before. If / when we return to Guatemala, we will certainly request Martsam's services again.…
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Date of experience: November 2019
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I just returned from my 2nd 10 day adventure to Guatemala with Martsam Travel. I didn't think it was possible to outdo last year's trip but this one exceeded my high expectations! Mary Vasquez is my Martsam agent who took great effort to put together the perfect itinerary to match my desires. She was very patient & accommodating as I asked her to change it at least 5 times. They have the BEST wildlife/birding guides I've ever had! I was so thrilled last year with my guide, Melvin, that I insisted on having him with me for this trip, too. I went so far as not booking anything until I knew his available dates. His personalized touches & thoughtfulness go above & beyond the 'call of duty'. He made everything so special & his knowledge & professionalism are unmatched. And, as a solo traveler, his personality & sense of humor make the time together very easy & comfortable. Their drivers, Aaron & Edwin, were also wonderful, fine gentlemen. Martsam introduced me to 2 of my favorite places on the planet... Las Guacamayas Biological Station & Los Tarrrales Private Reserve. I wouldn't think of going to Central America without their expertise & willingness to please. Huge thanks to everybody with Martsam! …
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Date of experience: November 2019
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