Hi Graham, Thank you so, very much for your kind feedback! I do agree that the explanation / address of our bus stop could be clearer in the email. Having said that, we usually do drop people off on their way into Antigua at our bus stop, it just happens that the service you took was not full and whenever we have less than 5 passengers, we offer a complimentary door-to-door service. Having said that, not everyone that takes our bus comes in through Guatemala City with us, so I agree with you that the explanation should be clearer. We will get to work on improving that ASAP. We are also working on changing our pickup stop to the city center, at the "Parque Central" / Central Plaza of Antigua to make it easier to get to. We hope to begin dropping people off and picking them up at the city center by March 1st. Thank you once again!

Hello, Thank you so much for sharing your experience with our team and other travelers alike. We are deeply saddened that your experience with C.A. Express was subpar. I would like to remind you about our terms and conditions, which were agreed to upon making a booking. These clearly state that this may happen, although very rarely does. You can revisit them at www.ca.express/terms. We at CA Express hold a high sense of environmental responsibility and as we mentioned due to environmental reasons we don’t take our bus out unless we have at least 5 passengers on the route. We truly want to leave a better world for our children even if that means having a disappointed guest. Thank you for giving us the opportunity to serve you, and are really sorry for the circumstances. We hope to be given the opportunity to serve you again in the future.