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Canal & Bay Tours

Playita de Amador, Panama City, Panama
+507 209-2009
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Review Highlights
Long Day But Worth It

We booked this before arriving in Panama and had no issues with transport to and fro. Juan, our... read more

Reviewed March 21, 2016
grits4
,
North Carolina
via mobile
Disaster

WARNING: This company is completely unreliable. The booking process by email was cumbersome. It... read more

Reviewed March 18, 2016
FranzinSpain
,
Spain
Read all 107 reviews
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It does not matter if you do the Full or the Partial transit of the Panama Canal you still would have to check off #5 from the list of 100 Journeys of a Lifetime by National Geographic. Canal and Bay Tours has been offering both transits for over 12 years and we are committed in assisting you to create a memorable experience. Both transits are an all-day affair with breakfast, lunch, and non-alcoholic refreshments included. Your once in a lifetime experience of transiting the Panama Canal begins with check in at the Playita de Amador and boarding one of our three vessels; Tuira II, Fantasia del Mar, or Isla Morada. Aboard our vessel you be on the Pacific Ocean and will pass under the Bridge of the Americas, through the Mira Flores and Pedro Miguel Locks, beneath the Centenario Bridge, through Culebra Cut, and ending in Gatun Lake which was the largest man-made lake in the world. You will also observe the construction of the second set of locks otherwise known as the Expansion of the Panama Canal.
  • Excellent41%
  • Very good25%
  • Average14%
  • Poor6%
  • Terrible14%
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Closed Now
All hours
Hours Today: 9:00 AM - 5:00 PM
LOCATION
Playita de Amador, Panama City, Panama
CONTACT
Website
+507 209-2009

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Reviews (107)
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21 - 30 of 86 reviews

Reviewed March 21, 2016 via mobile

We booked this before arriving in Panama and had no issues with transport to and fro. Juan, our tour guide, was extremely knowledgeable and had a doctorate in political science, with a master's degree in U.S. / Panama relations. We did not know what to...More

Thank grits4
david m, Gerente at Canal & Bay Tours, responded to this reviewResponded August 16, 2016

Thank you very much for your comments, Always welcome on CanalandBayTours Always welcome in Panama.

Reviewed March 18, 2016

WARNING: This company is completely unreliable. The booking process by email was cumbersome. It took several reminders and calls to get a confirmation for our group of 9 people from 6 different countries. We were then told that we get a phone call the day...More

1  Thank FranzinSpain
david m, Gerente at Canal & Bay Tours, responded to this reviewResponded August 16, 2016

Thank you very much for your comments, we will take note on the pick ups, and the communication with clients. Sorry for any inconvenience. Always welcome on CanalandBayTours Always welcome in Panama.

Reviewed March 12, 2016

The only issue that we had was un-coordinate pickup from the apartment we were staying at. If you choose to go the AirB&B route as we did then have the company pick you up at a nearby hotel. This is what we ended up doing....More

Thank Mike J
david m, Gerente at Canal & Bay Tours, responded to this reviewResponded August 16, 2016

Thank you very much for your comments, its always good to hear good comments Always welcome on CanalandBayTours Always welcome in Panama.

Reviewed February 29, 2016

This six hour partial excursion of the canal (from Gatun Lake in Gamboa through the Pedro Miguel and Miraflores locks i to the Pacific Ocean) had excellent explanations of the workngs of the canal but there were long lines for food, uncoordinated hotel pickup, and...More

Thank philipmillermd
david m, Gerente at Canal & Bay Tours, responded to this reviewResponded August 16, 2016

Thank you very much for your comments, the different amounts for the same trip is regarding that some people booked directly with Canal and Bay Tours and Others booked with difference Tour operators. we will take note to provide a better pickup service. Always welcome...More

Reviewed February 20, 2016

the panama canal is one of the greatest engineering works of mankind. unfortunately, the tours to cross the canal are far away from the value of the canal. we did our voyage on board of the boat "tuira ii", which is an old, badly maintained...More

Thank atontao
david m, Gerente at Canal & Bay Tours, responded to this reviewResponded August 16, 2016

Thank you very much for your comments, we will take note on your observations, its always important to provide a good service for all our clients, sorry for any inconvenience we will work harder to perform happiness for everybody .

Reviewed February 15, 2016

Read Sox299's review for a nearly exact replica of our experience. However, for us nothing we saw later in the day made up for the misery of the pick-up, lack of food, lack of service and overcrowded conditions on the boat. Pick another company to...More

Thank Jessica T
david m, Director de Relaciones con Clientes at Canal & Bay Tours, responded to this reviewResponded August 16, 2016

Thank you very much for your comments, we will take note on your observations, its always important to provide a good service for all our clients, sorry for any inconvenience we will work harder to perform happiness and comfort for all our passengers .

Reviewed February 9, 2016

I have wanted to go through the Panama Canal since I first heard of it in my geography/history lessons as a child. There are several companies with these tours and a number of companies who market them. We booked directly with Canal & Bay and...More

Thank thom2154
david m, Director de Relaciones con Clientes at Canal & Bay Tours, responded to this reviewResponded August 16, 2016

Thank you very much for your comments, its always good to know people like our tour service. Always welcome In Panama, Always welcome on CanalandBaytours.

Reviewed February 6, 2016

Our rating of three is a composite of one-star for organization and communication and five-stars for the experience on the boat - which reflects what many others have discovered with Canal and Bay Tours. We booked through a local agent for the partial transit north...More

Thank Sox299
Reviewed January 27, 2016

I have gone several times to this tour and it is one of the best in Panama. Everytime service has been good and logistics and foods average. What I noticed this time is the narrator has been changed. The one that usually is big guy...More

Thank arnievechio
Reviewed January 19, 2016

We took a northbound partial tour of the canal on a Monday morning. We signed up for the tour through the concierge at the Marriott Panama who recommended it because this company picked up and dropped off at most hotels in town. The tour company...More

Thank Carcajou301
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Questions & Answers
judyusnick
October 5, 2016|
Answer
Response from Andrea L | Reviewed this property |
Sorry I just saw your question & you may need to contact Canal & Bay Tours directly. What I do know is a full transit takes over 10 hours. The departure time hinges on when the Panama Canal authority says they have a captain... More
0
Votes
Happygolucky195
March 19, 2015|
Answer
Response from Canal_and_Bay_Tours | Property representative |
Hello! It is great for kids. It is fun safe and very educational. Crossing the Panama Canal is a one in a kind experience. Kids enjoy watching all kind of boats near the Canal and how the Canal works. We will be glad to have... More
0
Votes