My name is Francis this is not true and you know. We texted you 1 day before for this SHARED EXPERIENCE we were 30 minutes before at your location, you send us your Wrong location, we asked even to locals about your Rancho located in a isoleted area ( Playa San Diego ) not a turistic place, nobody know about your location. We decides to make an exeption to pick you there. We sent you messages, calls in order to tell you we were there, then you send us another location, we move to your new location and we cannot find it. After 1 hour you told us that you already move to the main street and we move too and nobody were there. So, in an shared tour when more than 7 people were waiting for us too and we were late for then , so you wanted we wait more time for you ? 1 hour more ? . We dont want generate more discussions. We were there and you know . You have to be more responsable when you took a tour. ( another lie that you mentioned about other pick you up without problem, we dont believe you because your location was so confused , even us that we are locals and we have experience with hotels, airbnbs ) we wanted to give you a second opportunity next day and refund ( even there is a policy of 24 hours before for a refund . but you were so unrespecfull and thats not fair . We lose time and gas. we are nice people that we want to assit with the best professionalism to everybody but in this opportunity we cant do it.