Turtle Airways

Turtle Airways, Nadi: Address, Phone Number, Turtle Airways Reviews: 4.5/5

Turtle Airways
4.5
About
We offer Scenic Tours, Day Trips and Resort Transfers. Our low-flying seaplane scenic tours departing out of Nadi, Denarau, Malolo Islands, Castaway, Mana Island and Turtle Island allows you to explore your surroundings, discovering those hidden gems, reaching those unreachable places, and appreciating the landscape that will nurture you over the course of your holiday. For $240 per person, you too can make those memories that last a lifetime. In addition to scenic tours, we offer a variety of Day Trips to the Yasawa Islands, allowing our passengers to see and experience more of Fiji. Options are available on our website. For those interested in Resort transfers, we also have anywhere between 3-7 flights per day between Nadi and the Mamanuca and Yasawa Islands. With these many flights, you are sure to catch that convenient connection you were looking for, whilst also allowing for a faster and more comfortable transfer to your Resort. It's all part of the adventure! Book your seat today.
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4.5
424 reviews
Excellent
304
Very good
72
Average
12
Poor
10
Terrible
26

World Traveler
Seattle, WA6 contributions
Dishonest and unreliable
Nov 2019 • Couples
Avoid this airline. Most expensive boat ride I have ever had. I have been trying to get a refund from them for months and have finally given up. We had a flight transfer paid for months in advance. Day of trip they tell us they need to work on plane for 5min, then 30min, hours later they put us on a cargo boat they had already arranged to haul out luggage that day. We would have just taken the Yasawa flier if they had been upfront about plane issues. They told us we would receive a refund via our booking agent. When working with the agent they refused to refund and told the agent a different story. There were many other travelers that suffered the same fate that day.

Also, the website is dishonest. They only have one plane and it is not the one on the website.

I’m not too pleased with Fiji Vacations handling of this mess either.

We booked with Pacific Island Air for our return and everything was great.
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

4576A
Singapore, Singapore190 contributions
Great Service and experience - May run on Fiji Time
Nov 2019
We used Turtle Airways for our transfers between Nadi and Yasawa.

We were met at the airport by a very friendly driver and taken straight to the Turtle Airways plane. Once we were weighed and checked in we were on our way. The flight was amazing and such a good way to see the islands.

There were 2 couples in our plane and too much luggage so Turtle told us to take a carry on and the rest was sent over a little later which was fine.

The return flight was scheduled for 1:30pm but didn't turn up until around 2:40pm...not really sure why BUT we had planned that this may happen and weren't transferring straight back to Nadi Airport so I recommend this is done. These are only small planes and weather can be a huge variable.

Again, once in the air, the return flight was amazing (takes about 30 mins from Turtle Island Resort back to Nadi).

We then had a transfer to our next location in Nadi.

There were great communications through-out with Turtle Airways. Fantastic service overall.
Written November 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

foodtrips1
New Plymouth2 contributions
Disappointing management and service
Nov 2019 • Couples
2 couples together had booked a return flight with deposit paid and accepted to fly by seaplane to Navatu stars resort in the Yasawas. We turned up on time for our flight to be told our return flight the following week would be cancelled because the plane was due a service, yet we had not been contacted so we could have a chance to make alternative arrangements and neither had the company made any effort to do this- very upsetting! There were 3 other working days a service could be done before our return, it seemed a con. I see this is a reoccurring theme in the reviews. The company did not tell us there was an alternative sea plane pacific island airplanes they or us could have booked rather than a chopper they advised at double the cost?!! Having said that the pilot and flight was beautiful as was the chopper ride home . Total lack of confidence in the management of this company after asking and speaking to him.
Written November 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bodenlake
Immenstaad, Germany22 contributions
Wonderful flight to the Yasawas
Oct 2019 • Couples
Thank you to the Turtle Airways Team for this great experience flying with you.
Every thing works out as planned and promised 👍
Written October 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

JoAnn C
Philadelphia, PA16 contributions
Poor service
Oct 2019 • Friends
Had my tripped booked for 8 months .
3 weeks before my trip got an email , all sea plane transfers to resorts canceled .. will send refund ..
haven’t seen refund . Now scrambling to to book another sea plane .. bad service , bad planning ...
Written October 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Yasawas
Auckland, New Zealand14 contributions
Try pacific airways instead
Sep 2019 • Couples
We flew to Yasawa group i paid by credit card in full and
48hrs before we leave back to Nadi i get a phone call saying flights cancelled as need to do 100hr service. I think safety is great but why take our money and book if you knew you had programmed maintenance. To make it worse the lady was rude and dishonest. They cancelled us Thursday morning and said she would refund my hundreds of dollars and it hasnt been done!!! Our lovely resort admin even spoke to the lady and i spoke to her on Saturday still no money refund on my card!! I and the hotel asked for an email proof of refund and she said yes will email and never did!! I want my money back IN FULL tomorrow! Im contacting Visa and my bank its disgusting how you have treated us and i will never fly with you again! Funny i googled Turtle airways to discover they had a plane crash only in April!! Into a cane field!! If i had known how dishonest and rude you were i would never have booked with you. Our pilot however on the way to the Yasawas was the most lovliest man and so kind to us shame the rest of the company let us down.
Written September 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

stransky
New Zealand126 contributions
Great service
Sep 2019
We have used Turtle airways many many times over the past 5 years and have never been let down.
Recently our international flight to Nadi was cancelled and this put us a day behind our travel arrangements
A quick phone call to turtle to advise them and rearrange a next day service to the yassawa’s was not an issuie,no cancellation fees or added fees,just transferred us to the following day
Hassle free.
I will always be using turtle when travelling to the yasssawa’s

Thanks again to the staff at Turtle

Craig NZ
Written September 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

RizinCali
San Francisco, CA9 contributions
Good experience!
Sep 2019 • Solo
With the help of my resort I booked a seaplane transfer from Nadi to Tavewa Island. Unfortunately, my flight to Tavewa was canceled due to maintenance on the plane. However both Turtle and my resort did a great job in communicating the issue to me ahead of time and helping to arrange alternative transfer. I took the Yasawa Flyer to the island and on the way back I flew on the seaplane. Turtle Airways picked me up on time and I even got to sit in the front of the plane with the pilot, Matt. My first time ever and I was a bit scared but it was a beautiful flight! We stopped at another island to pick up a couple on the way back to Nadi. In total, it was about an hour travel time. Although my flight out was canceled I feel fortunate because I got to see Fiji by boat and air. All around, it was a good trip!
Written September 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Heather R
San Diego, CA82 contributions
Sea plane tour over islands
Aug 2019 • Couples
Got a great price to tag along while the pilot was taking another couple to one of the outlying island resorts. What a fun beautiful trip for us. The view was amazing and the pilots really took his time to show us the beautiful coral reefs. We even flew over the island where they filmed the movie castaway.
Written August 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Christina S
1 contribution
Turtle Air- Unreliable and Poor Communicators!
Aug 2019
Similar to other reviewers, we booked a plane transfer months in advance to save time, however the plane never showed up and we missed our flight out of Nadi and had to reschedule at our cost. We were only informed when we called and asked where the plane was since the departure time had passed, and were told there were mechanical problems and we would not be picked up. Had we been informed the plane would not show, we could have booked a boat transfer and still made the flight. Cancelling a flight for safety reasons is understandable, however the poor communication was very disappointing and expensive.
Written August 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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