I have used Cruz del Sur on many occasions while travelling in Peru. I thought the trips were ok, but having now experienced other providers, I can see they are very expensive for what they provide and their customer service is difficult to work with, at least if you don't speak Spanish. I had a cancelled flight out of Cusco to Lima, which meant I would miss a booked trip with CdelS. I spent literally hours trying to get through to customer service. Phone numbers from the website were responding as not being correct. I finally managed to get through via online chat and asked if I could move the ticket to the following day. I was not only asked for the ticket and my passport but a fingerprint and signature. Very hard to provide when travelling. The customers service email i was asked to use returned as undelivered. I have emails saying these tickets will be regunded, now the response to my enquiry - 2 weeks after the trip, was I could transfer but not refund....which was what I wanted to do but because they didnt get back to me I booked and paid for the required ticket and so it should be refunded. The second cancellation was from Oxapampa to Lima. I turned up for my trip and there was no notification the trip had been cancelled due to a strike. This was 8pm at night and again would affect an ongoing journey. Strange other companies were running, and tickets were 1/3rd of the CdelS price. Now they are telling me they won't refund the ticket, only transfer. That's no good to me because I've moved on. It has been excruciating dealing with Cruz del Sur website and customer service. There really is none. There are several other good bus companies now using the same buses as Cruz del Sur at a fraction of the cost. I suggest you use them.

We took two Cruz del sur buses during our stay in Peru. On the first one (Ica-Arequipa) we slept like babies, but it was freezing cold so I got a little bit sick. But the second one (Puno-Cusco) was terrible. We haven't slept for the whole night. We wanted to get a good night sleep so be bought the VIP tickets on the ground floor 160°. But the only two seats left were at the back of the bus right on the top of the bus tires. The road to Cusco is terrible. We were tossed like when you take an offroad drive for 6 hours straight. I would say that the company is safe and punctual, but deffenitly not comfortable.

We used these buses all across Peru during our travels and in comparison to other services this is the one to go for. We felt very safe and were very rarely late to the destination (if we were it was max 20 mins). Beware though if you are above 5’10 ish/ have long legs, the seats recline onto each other and other passengers can be very unforgiving so don’t be surprised if your legs get a bit crushed! Top tip- try and book the front rows/ row behind the stairs or on the bottom floor as you get the most space here!

I took two trips with Cruz del Sur in Peru, from Lima (Javier Prado) to Ica and from Nazca to Lima (Javier Prado). Their stations were clean, safe, and had restrooms. The Ica Express from Lima left at 2:00am and I felt completely comfortable waiting at the station as a solo female traveler. All of the buses left on time and drove at a safe speed. The Ica Express had an alarm that would activate if the driver went over the posted speed limit. Each set of seats had a curtain to provide a bit of privacy. The restrooms were fine and cleaned at each stop. A snack was provided on the trip from Nazca to Lima. I believe that there was a USB port to charge electronics on the Ica Express, but I couldn't find one on the return trip from Nazca to Lima. This was disappointing as the trip was long. We returned later than expected from Nazca to Lima, but the Ica Express arrived right on time. Overall, it was a very comfortable trip and I would recommend Cruz del Sur to others traveling by bus in Peru.

Lima to Arequipa - 17ish hours - 180 Good: Bus traveled at a safe speed and was clean. Staff was friendly and courteous. Passengers were generally quiet and it wasn’t overly loud. Bad: My chair was broken so the footrest didn’t retract all the way and was incredibly uncomfortable when not laying down. The “meal” was 1 packet of crackers, a granola type bar, a very small croissant with a single slice of ham, and a small bottle of water. The 2 stops on the way are not stops. You cannot get off and you are on the bus for the entire journey, just be mentally and physically prepared to be in that semi-comfortable chair for the whole trip. It’s a very bumpy and curvy road. If I could do it over I would fly. It is a brutal trip by bus, I’d take any other option over doing that again.