Transportes Cruz del Sur

Transportes Cruz del Sur, Lima: Address, Phone Number, Transportes Cruz del Sur Reviews: 3.5/5

Transportes Cruz del Sur
3.5
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We provide the best service of interprovincial and international transportation. Thanks for sharing with us your experiences.
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< 1 hour
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3.5
984 reviews
Excellent
345
Very good
304
Average
97
Poor
68
Terrible
170

Martin R
1 contribution
Delayed
Nov 2021 • Solo
At the time I was told to be at the Bus terminal there was nobody. After waiting I was led inside only to have to wait for 2 more hours after departure time before the Bus arrived. Travelled with Perubus and other companies before and even thought they are cheaper, they were far more service orientated and on time.

(Cruz del Sur, Piura a Mancora)
Written November 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Carolyne H
3 contributions
Just take a flight
Sep 2021 • Couples
My partner and I took this bus from Lima to Cusco. We knew it was a long journey but didn’t expect the bumpy roads and steep twists along the mountains. It’s really not the safest option. As well trained as the drivers are, there are other people on the road who are less careful. I barely slept on the bus and felt super sick
around 4am. We got on the bus at 5pm and arrived to Cusco at 2pm the next day. They only give you a brown bag with a few snacks and water for the ride so make sure to bring extra food with you. No vegetarian or vegan options either, & when i asked, they gave me a bad attitude… lol
I refused to take it on the way back so we purchased a flight instead. I emailed them for a refund and i’m still waiting for it to be issued… If it’s a short journey (4-5 hours) I say sure take the bus. But if you’re going on a long journey, I highly recommend a flight instead.
Written October 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Paulo Raposo
4 contributions
LAST MINUTE CANCELATION | 6MONTHS AND STILL NO REFUND!!
Feb 2020
Booked a VIP seat for a CUSCO-NASCA-LIMA trip. Cruz del SUr canceled the trip 4 or 4 hours before departure time, messing all my further plans.
Had to call them more than 10 times to get them to refund my money, terrible customer service. They promised a refund, yet 6 months on and I still haven't received my money. On top of that, they ignore my emails.
I DO NOT RECOMMEND THIS COMPANY, they messed up my plans and stole my money!
Written July 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Carl T
Montreal, Canada16 contributions
Not a good experience at Nasca
Apr 2019 • Couples
We took Cruz Del Sur from Lima to Nasca and 12 hours later took it back to Lima. On our way to Nasca, the service was great, the buses are very comfortable and we enjoyed it. But at Nasca we had a bad service.

The bus got delayed for 2 hours and nobody told us. We had to discover it from listening to another conversation. When I heard it. I went to the main desk to ask why but, since i don’t speak Spanish. I used a lot of google translation to make myself understood . The employee at the front desk mimic me using my cell phone and seem to make fun of me in front of his four other colleges, while I was speaking to a woman trying to understand the situation. When I looked at him again noticing what he was doing he stoped doing it and once I was not looking he did it again! I felt laughed at and this is so unprofessional and it hurts my feelings. I give 3 star cause the way there was fine but that wasn’t a good experience in Nasca.
Written March 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MOSKINNY
Mexico City, Mexico39 contributions
Super comfortable
Feb 2020 • Friends
We went to Huaraz from Lima and back which takes about 8 and a half hours. It’s not easy to make the online reservation and I suggest they improve their web to make it easier and quicker. Other than that it’s the perfect way to get to Huaraz (look for my reviews for Llanganuco, Pastoruri and La Aurora hotel) since there are no flights available any more. Seats are extremely comfortable with a 160o inclination, feet supporter, screen on each seat, blanket and pillow and air conditioning. Toilet only works as urinary but you may let the staff know if you need the bus to stop at a proper bathroom.
What you’ll need to bring - your own headphones, snacks and beverages. Even though they mention giving you snack and beverages it’s only a piece of bread and small cups of soda or water.
Written March 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ScaniaSwede
Malmö, Sweden1,221 contributions
Very comfortable seats
Aug 2019 • Couples
Our tour operator in Sweden had booked 2 journeys with Cruz del Sur, these were:
- Arequipa - Nasca $120, 8 hrs
- Paracas - Lima $70, 4 hrs
Travelling with these buses is a bit like flying in the sense that you “check in” your luggage, have pre-booked seats, hostesses, soft drink and cheap meals served at your chair Ona foldable tray. You have big reclining, comfortable chairs and a small screen for entertainment. Unfortunately, we didn’t get them to work.
The first journey went well, but the second was very delayed.
Also, getting back the luggage was a bit chaotic, as the staff seemed to have difficulties comparing the luggage receipts with the ticket on the luggage itself.

Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Isma M
London, UK306 contributions
We loved it
Feb 2020 • Friends
Cheap, very puntual and reliable. Seats we have chosen were the cheapest and they were very comfortable and they reclined enough to allow you a good sleep. There are also screens to watch TV or movie ! And for long distances they serve dinner or breakfast!
Air conditioning at times too cold! But they
give you pillow and warm blankets!

Only flaw? Most of them miss the plug to charge the phone!
Written February 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DonCesar
Nuremberg, Germany2,030 contributions
VIP
Feb 2020 • Couples
VIP is worth the extra. A huge difference is sleeping quality. The WiFi doesn’t work, even if it shows as a connection available. Cheap and safe, they do a video of each passager to defer robberies. Non VIP are a hit or miss, some great some old.
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gavin H
Tehuacana, TX10 contributions
Don't do it
Feb 2020 • Solo
I took a bus from Lima to Cusco. We left at 13:15 and arrived in Cusco at 12:00. The bus stopped twice for 10 minutes each stop. The seats only recline about 45° and the foot rest does not raise. We were served 2 meals I would call snacks. I was never offered a beverage. The bus was loud even with noise canceling headphones. I chose this route because my flight to Cusco had to return to Lima due to bad weather and I didn't want to repeat that mess. I've ridden in sleep buses in Vietnam and Cambodia that were amazing compared to this. I fell asleep for a couple hours due to sheer exhaustion. My advice is allow at least one week for a trip to Machu Picchu from Lima and back and take the 3 day 2 night PeruHop bus.
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bastiaan H
6 contributions
Not safe, we crashed
Jan 2020
We booked a 1e class ticket from Nazca to Arequipa. After all it turned out that the 1e class ticket saved our lives. We were in a huge car accident whereby our drive was driving 106 km/h where 90 km/h was allowed. This took 16 people’s lives and left 42 people injured. We were almost to only not injured. The company treated us like nothing happend and they didn’t even say they were sorry for us. We had to wait for 8.5 hours in front of the bodybags before we got any help from them. For us this is a really traumatic experience. We would not advise you to go with this company!!

Accident happend 06-01-2020

I send 2 e-mails to Cruz del Sur after the accident asking for apologies and if they want to cover our costs, I never got a responds.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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