Heavenly Spa

Heavenly Spa, Lima: Hours, Address, Heavenly Spa Reviews: 4.5/5

Heavenly Spa
4.5
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:30 AM - 8:00 PM

Tours and Tickets


4.5
149 reviews
Excellent
128
Very good
11
Average
3
Poor
4
Terrible
3

Lucas M
1 contribution
Worst Service - Not professional
Aug 2021 • Solo
Worst experience. Booked a massage for my wife for her bday, she took the day off and 20 minutes before they called to cancel giving as an excuse no electric power! Really? Westin? Not the first time they mess up. If you want a relax experience don’t opt for this ‘heavenly’ spa!!
Written August 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Angel Rodriguez
1 contribution
O HOSPITALITY AND 0 PROFESSIONALISM.
I live in Lima and I decided to have a massage to distress, in the famous Westin Lima at the Heavenly Spa and one thing is sure, I did not find any heaven there. I have booked a treatment in the hotel with around 1 week in advance. I was feeling happy, I arrived to the hotel with a taxi and then they tell me that they had to CANCEL THE BOOKING!!!! The person who I was talking to did not give any answer or explanation but denying just my entrance. Furthermore, his mask was most of the time under the mouth, really irresponsable in these days....After trying to convincing that I had booked in advance and that it not easy for me to take a break like this, I face the 0 problem-solving skills of the superior who came to help. Same non sense answers.

Please do not come here and let them deceive you and waste time in this way. The only thing I surprisingly found in this Westin is 0 HOSPITALITY AND O PROFESSIONALISM. I WILL NEVER TRY AGAIN.
Written June 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

James M
The Woodlands, TX1 contribution
Top Shelf Spa
Feb 2019 • Solo
Nice SPA; Clean, great service, and reasonably priced. Massage and hydro therapy were both outstanding!
Written February 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear James: We are very glad to know that you enjoyed your experience at the Heavenly Spa by Westin Lima; it was our pleasure to serve you and hope we will see you again soon. Sincerely, Angela Ayala
Written April 17, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Skymuffi
Coconut Creek, FL39 contributions
Simply the best spa!
Jan 2019 • Business
You must book in advance as it is very busy. Today I spent 4 hours there. I had the best Keratin Hair straightening treatment for a fraction of the price in the USA. The lady was very skilled! Also enjoyed a very thorough spa pedicure. All of the staff I have encountered are very professional and pleasant. My last trip I enjoyed a massage and thermal baths. Truly a treat.
Written January 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much for your feedback, we grow better with all of your commnents! Visit us again soon!
Written January 23, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

amazinggrace_28
Naples, FL6 contributions
AMAZING service!
Jul 2018 • Friends
Note: CALL ahead to book as the email back and forth is not easy. We arrived in Lima, and were able to check in at 11am. We had amazing buffet breakfast, which is $20 (USD) per person. We then had appointments at the spa, with agripina and flor doing our facials. This was beyond my wildest dreams! The facials were amazing and insanely affordable. I also had Flor for my massage, which was very relaxing. My partner had Yasmin, who worked wonders. Overall a VERY pleasant experience at the hotel and spa while in Lima for 24 hours!!
Written July 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Luz_AJ
Sao Paulo, SP24 contributions
Don’t pick the hotel because of the spa
We decided to stay at this hotel because of the spa, notwithstanding the average location (you have to use a cab for almost everything). I was very surprised that the spa had so many bureaucracies that made it impossible for us to use it during our stay. All services are paid, only the pool is open to guests but the water temperature is not warm enough for relaxing. We had to make reservations a lot in advance to use the spa because a therapist had to be with us during the full length of the use of the jacuzzi 2h treatment (!), making it impossible to match theirs available slots with ours. I also tried to go directly downstairs and pay for the use of the jacuzzi for quicker time slots but even though the jacuzzi was not booked by anyone else at that time, I needed to be directed by a therapist and there was no one to enter the area with me... that was ridiculously inefficient. So, we spent almost a week for New Years there and unfortunately it was not possible to enjoy the spa, which was the main point why we picked the hotel. Such a shame.
Written April 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

magia v
2 contributions
Amazing experience!!
Jan 2018 • Friends
This is the best experience I ever have in a spa. Heavenly Spa as the name indicates makes you feel special and take you to a totally relaxed atmosphere where the most important is you. It is a charming and luxurious place with the latest technology in hydrotherapy. I was able to take the hydrotherapy circuit, but you can find many services and all kinds of massages, private saunas, facials and more. The ladies are very attentive and provide you with the comfort you need to have a stress-free environment. It is hard to choose what was the service that I loved the most, I really like the steam sauna they also have dry sauna, this service is completely private which is the best part of it. I Had a very good therapeutic deep muscle massage and it was incredible she sure addressed all the pressure points. The massage therapist who gave me the massage was quite experienced I really appreciate the small ceremony before you enter to the massage session it helps you clean your soul and prepares you for and amazing experience. I leave heavenly spa totally renewed, relaxed and rejuvenated. I totally recommend it was wonderful!!
Written January 31, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mrs: We are very glad to know that you enjoyed your experience at the Heavenly Spa by Westin Lima; it was our pleasure to serve you and hope we will see you again soon. Sincerely,
Written February 2, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

DevaRi
Tilburg, The Netherlands144 contributions
Spa day was ok, the Westin burger very dissapointing!
We had a spat day at the Westin hotel and it was ok. The bads and sauna's were ok and the massage was nice. The service was good. After we had some lunch and I had the Westin burger which only comes well done!? It was very dry and very salty beef and the bun was hard. Only the bacon was good... Had expected more for a quality hotel like this!
Written January 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mr. Deva, Thank you for your comments. We apologize for the inconvenience, we will take the corrective measures to improve the quality of our service. Sincerely,
Written January 24, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alicia P
San Francisco, CA4 contributions
Great place to relax!
Jan 2018 • Solo
Every time I am in Lima I come here for a massage. It's wonderful!

This last trip, I landed from Cusco in Lima very early in the morning, and headed straight to San Isidro and the Westin. The staff bent the rules and allowed me to use the gym to get a great workout in before my treatments (gym is for guests only usually) which is so hard to do when traveling!

They also were very responsive via WhatsApp in the event my flight would be delayed from Cusco ( happens frequently in rainy season) and their manager, Angela, made herself very available at all hours--- just so accommodating and absolutely wonderful!
Written January 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Alicia, We are very glad to know that you enjoyed your experience at the Heavenly Spa by Westin Lima; it was our pleasure to serve you and hope we will see you again soon. Sincerely,
Written January 17, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jose L
3 contributions
Wonderful service by Agripina...!!!
Jan 2018 • Couples
I want to thank and congratulate Agripina (Pinita) for her warm and world class service for me and my wife last Saturday...!!!
We will be back soon...!!!
Written January 9, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mr Jose: We are very glad to know that you enjoyed your experience at the Heavenly Spa by Westin Lima; it was our pleasure to serve you and hope we will see you again soon. Sincerely,
Written January 11, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Showing results 1-10 of 25
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing