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Imperios Travel

#753 of 2,085 Tours in Cusco
Cusco, Peru
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About Imperios Travel
Imperios Travel is the go to source for Exclusive Perú and Machupicchu Tours. We provide Perú Classic Tours, gastronomic Food and Wine, Tours in most Peruvian Regions, Perú Adventures and sports, Amazon Jungle Tours and few selected Special Interest Tours in southamerica. All of our Tours are fully customizable to suite your travel needs, interests and dates. Imperios Travel is specializes in delivering Perú Custom Tours where we will create your itinerary from scratch. If you are searching for an excellence experience in Peru and Machupicchu Tour you have come to the right place: we will exceed your expectations in every way as we cater to Exclusive Clients from all around the world.
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FP wrote a review Mar 2021
2 contributions
Terrible service provider who refuse to refund due to Covid 19 force cancellation. A service provider with no integrity, no business morals.
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Date of experience: June 2020
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Response from Passenger00446472603, Director of Sales at Imperios Travel
Responded Aug 13, 2021
Good day: We have communicated with all of the clients and we offered different forms to solve this detail, please contact us internally.
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XavierNY wrote a review Nov 2019
New York City, New York189 contributions90 helpful votes
I would advise anyone reading this to not do business with these people, they are scammers. We booked and paid for a private 3AM tour to rainbow mountain for our group of 6. 12 hours before the tour they contact us saying the tour is now at 5AM and includes ~17 people and is still the same price as the 3AM tour. We refused and decided to find another company to bring us, it was hard for us to find on such short notice but thankfully we were able to. It took forever to get our money back, and initially they were not going to, and even lied to us and defamed us on other reviews. It was such a headache long after we got back from our trip. They may claim communication errors but trust me, there was NO communication error as well since we speak fluent Spanish. I would go with 'rainbow mountain expeditions' or 'llamapath' instead if you want to see rainbow mountain.
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Date of experience: November 2019
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tatianecris wrote a review Nov 2019
2 contributions2 helpful votes
We book all tours at the day we arrived in Cusco. The agency has very good price and we could make a pack with whats we were more interesting to see and visit. All the guides were nice and we could learn a lot about Cuscu and Inca`s history. This is a very recomened agency, I`m sure that I will book with them when be back to Cusco.
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Date of experience: January 2019
1 Helpful vote
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Tara C wrote a review Dec 2018
1 contribution
I used Imperios Travel to book my trip from Cusco to Puno with the bus of the "Route of the Sun" and then my trip to the Islands on Lake Titicaca. I had a great time on these tours however I was blown away about the customer service. First I was introduced to Edison who is bilingual and I was communicating with him through WhatsApp to complete the booking. He then introduced to me to Yeny who requested to be a Facebook friend. I didn't know who she was at first but she let me know that she's going to be helping through the process. In fact I had most of the tours paid for but when i was going to make my final payment I was searching for there store front... I was about to turn around and look further in the opposite direction I heard a woman call out my name 😁 it was Yeny... She recognized me from Facebook and told me to come on in and finish up the details. Both Edison and Yeny met me at my hostel with my ticket and itinerary information while I was in Puno. They also let me know who I was going to gave to assist me in Puno. Now the original guy who was supposed to help me came with another woman Delcia who actually helped the whole time ❤ Like Wow! Did not get this type of service with any other tour... The team at Imperios Travel definitely went above and beyond to make sure I felt comfortable and in the know with all the details of my tour. Thank you so much! I highly recommend using them again ❤
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Date of experience: December 2018
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Response from ImperiosTravel, Director de Relaciones con Clientes at Imperios Travel
Responded Dec 17, 2018
Miss Tara thank you very much for your feedback, we are very happy that you enjoyed your trip in the cities you visited.
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Stephen L wrote a review Nov 2018
3 contributions1 helpful vote
The folks that picked us up at the airport werent too professional. we had to wait a while and then herded into a little car to go to our hotel. We had to book another hotel because the hotel provided was literally a hole in the wall. We arrived in Machu Pichu and they gave us a spanish speaker tourguide. waited another 60 mins for another to show up. Somehow this tour company screws up on the pickup time for us to go to the airport. our flight is at 4:50am, we arrange a pickup at 3:30am. They didnt show up until 4:05am. We knew this because we had to call a taxi because they are late and as we are leaving the hotel, we saw the van that was supposed to pick us up. Boy, were we rushing into the terminal gates. i would reconsidered for english speakers. i dont think this tourgroup is english speaking friendly, and not too organize either.
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Date of experience: October 2018
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