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Eco Tour Cusco

Cusco, Peru
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About Eco Tour Cusco
Inca Trail to Machu Picchu one of the best alternatives for an adventure tour then appreciate extraordinary Inca buildings , stunning natural landscapes
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Hours Today: 7:30 AM - 2:30 PM, 5:00 PM - 8:00 PM
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Tours and Tickets by Eco Tour Cusco
69Reviews2Q&A
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Griff wrote a review Jun 2021
Boston, Massachusetts9 contributions1 helpful vote
I had a wonderful experience on my tour! Eco Tour Cusco provided an exceptional tour of Rainbow Mountain, that was highly informative and enjoyable. They provided pick-up and drop off to and from the hotel, as well as complimentary breakfast and dinner. The guides were easy to communicate with and were able to answer all of my questions. Along the journey, they ensured we were safe and offered to take photos that will help commemorate my time in Peru. My experience of Rainbow Mountain would not be the same without Eco Tour Cusco and I would highly recommend them to future travelers.
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Date of experience: June 2021
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Response from Lida H, General Manager at Eco Tour Cusco
Responded Jul 5, 2021
Mr. Griff, thank you so much for your review Sincerely, Lida Huallpamaita.
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CurlyChicas wrote a review Jul 2019
1 contribution
We were very impressed with the quality and value of our tour. We have lived In South America for the past year and we finally made it to Machu Picchu! Eco Tours helped to make our tour really magical! They did a really good job of being well-organized and punctual. We did the 2-day Sacred Valley and train tour to Machu Picchu with them and everything was spot-on, the guides were courteous and their knowledge of the history was stellar. We really appreciated the good briefing before our Machu Picchu visit, they completely customized the tour to our speed, and yet we didn’t feel we missed anything. (Did you know that there are no bathroom facilities once you get inside the ruins!? We were really happy to have known that in advance!) We really appreciated the personalized service, and the owner, Lida, even checked in with us to be sure that everything went well, which was most appreciated. Highly recommended!
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Date of experience: July 2019
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Conor wrote a review Jun 2019
9 contributions
Booked last minute, but we were picked up on time and the tour did not disappoint. Our guide for the day, Irvin, spoke excellent English and had insightful and interesting knowledge of the locations. The tour was only 6 hours from Cusco door to door, which is perfect timing for these attractions. The bus was smart and clean but could have been air conditioned better. It was turned off on the way back and we were sweltering! Otherwise the tour and organisation were exceptional and we would recommend it to anyone who wants to see these fantastic sites. Thanks!
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Date of experience: June 2019
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Response from Lida H, Owner at Eco Tour Cusco
Responded Jul 5, 2021
Thank you so much for your review.
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Erin K wrote a review May 2019
Chicago, IL8 contributions8 helpful votes
TL; DR - Selso, the lead tour guide, made numerous sexual comments to the college students on a trip that I was chaperoning. He made many of the female students uncomfortable with his conversation and by physically touching them. He made the male students uncomfortable by asking about their sexual relationships with the female students. Absolutely unacceptable behavior for any business. Further, the tour was disorganized w/lots of wasted time. It's clear he gets a cut from the stores & restaurants he takes you to. Many in our group ended up in the clinic due to stomach issues from the provided lunch. Long Version: A group of nearly 50 college students & a few professors booked an overnight trip from Cusco to Machu Picchu w/Eco Tour Cusco. All told, we spent nearly $20,000 but it's not clear where that went. The main issues: 1. Selso, our main tour guide, was incredibly inappropriate toward a number of 18-21 year olds. Thank goodness we were in a large group. I cannot imagine being a woman alone on a tour with him. 2. Selso and some of the other guides (not all - Jose was great) were lazy. They spent a lot of time talking at the base of various sites (Pisac, Ollyntambo) but didn't let people walk up. 3. The tour was massively disorganized. We wasted hours waiting for busses, not having information clearly communicated, etc. We were late to the gate of Machu Picchu Mountain (see below) - half of our group rushed up the mountain to reach the summit by the 12pm closing time. The others paid for this expensive ticket but did not reach the top. Guides were rushing people, including an elderly chaperone. It was unsafe and unprofessional. 4. We were not clearly told that we were all going to be claiming nearly 3,000 rock stairs up a mountain. Some on the trip were not physically able to do this and would have purchased a different option had this been clearly communicated. 5. Selso tried to force all 50 of us to eat at a restaurant in Aquas Calientes where he's made a reservation without asking us. On the way there, we also stopped in the middle of nowhere at a market for about 30 minutes. In Pisaq he took us to one specific jewelry shop and didn't let us explore. It was clear that he gets kick backs from these places. 6. We stopped at a buffet restaurant for lunch that was included in our ticket. They REFUSED to serve us water. The food itself was ok, but many in our group developed serious stomach issues that required hospitalization and prevented one person from seeing Machu Picchu. DO NOT BOOK WITH THIS COMPANY
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Date of experience: May 2019
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Response from Lida H, Gerente at Eco Tour Cusco
Responded Jul 27, 2019
We are most distressed to see this terrible review in response to our services regarding this group. As a result of this, we have completely reorganized our company and services. Most admittedly, the actions described above are not acceptable. Eco Tour Cusco has been in business for 25 years, and never have we had such a bad review, and it has required that we look very closely at what our group participants are experiencing. Our focus in the past has been on tours for people from Latin American countries, and we are now branching out into some the other global markets. We have spoken at length with the guides who accompanied this group, and communicated directly with the author of this review. Many of the issues itemized above are a result of cultural misunderstandings. People in Peru are much more “touchy feely” – we kiss each other hello and good-bye. Personal space is not perceived the same, and non-traditional sexual orientations are not well tolerated – it is true that typically Latin American countries are guilty of this, and perhaps even the sense of what was considered to be humor may have been misunderstood. We are not excusing any inappropriate behaviors in regards to innuendos. We have put together a training program for guides that are now working with us that require that they be much more sensitive to the culture differences with non-Latin American cultures. Unfortunately, several of the items mentioned are all too common in Peru. Peru is a developing country, and standards are sometimes quite different from what people expect in first-world countries. As an example, tap water is typically not potable. Bottled water in every restaurant in Peru, comes at an additional cost. Trying to keep to a timetable does often require that some people feel rushed. Machu Picchu and Peru have become extremely popular as a destination, the lines for buses and entries are long (think Disney World) and some of our visiting tourists find the altitude, multitudinous staircases, and bacteria to which they are not accustomed compromise their health. We are now making it a priority to ensure that travelers who are not accustomed to being in a developing country are aware of these potential difficulties and that our guides are extremely cautious with these issues and to be much more sensitive to the cultural differences and expectations. We have offered our apologies for any misunderstandings or inappropriate actions, and we determine to make sure that this situation never happens again. Sincerely, Lida Huallpamaita. Manager, Eco Tour Cusco.
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Kevin C wrote a review Apr 2019
Midland, Canada27 contributions9 helpful votes
Most tour operators in Cusco are all about collecting customers rather than delivering service, which makes the quality of the tour unpredictable. After checking out many tour companies we thought PeruHop was forthright in its offering. PeruHop also does not operate their own tours but they told us they use Kuntu Tours and we found positive reviews on Kuntu. PeruHop was about 50% more expensive than most other offerings but we were willing to pay more for quality so we went ahead and booked through them for the following morning. It was a mistake. The next morning we were met by a representative of Eco Tours Cusco rather than Kuntu Tours, who explained that they were part of an informal network of operators used by many tour companies. Score 0 for honesty by PeruHop. The sites we visited were great but they're the same sites attended by all tours. Our tour ended up being mediocre and shorter than advertised by about 45 minutes, time that would have been greatly appreciated, particularly at Pisaq Archaeological Park. We were given only 45 minutes to explore that site, which meant I was the only participant on our tour to actually make it to the top and even I didn't have time to explore the ruins while I was up there because of the deadline to be back at the rendezvous point. Our guide, Miha, even wasted some of our precious time by collecting us in a group to share a bunch of information about the site before we set out. That information could and should have been shared on the bus before we arrived. Speaking of sharing information on the bus, Miha provided far less than other tours we've been on. He seemed to have an answer for most every question asked but volunteered much less than other tours we've been on. We've been on good tours that were just as long where the guide kept up a regular educational dialog on the geography, geology, culture, history, politics, etc of the areas we were passing through. Miha did a bit of this but was mostly content to sit in the front seat and watch the road pass under our wheels. The lunch stop was a lovely courtyard restaurant with a live musician and attentive servers but the food was mediocre. Our driver was very aggressive, even by Peruvian standards, to the point of danger. (That's not my North American conservatism speaking. I'm comparing him to other Peruvian drivers.) We disembarked most of the passengers at Ollantaytambo because they were leaving the tour to catch a train. This left only three of us tourists in the 15-passenger van but things didn't improve. Our next scheduled stop was Chinchero, but when Miha discovered we hadn't tried the local drink chicha he eagerly offered to take us to a place where we could try it instead of climbing to the Chinchero site. Sorry, but we can drink chicha anywhere and we've invested good money and time to get here and see Chinchero. Miha's offer might be construed as an attempt to customise the experience for us but, if so, it was a weak one and rather self serving. Why do I say that? Because it became apparent that Miha's primary motivation was to finish the tour early. We had been told by PeruHop we'd return to Cusco at 6:30. In fact, we even turned down a 7 p.m. dinner reservation because it seemed to be cutting things close. Instead, we were dropped in Cusco's main square at 5:45, 45 minutes early. As mentioned earlier, this is time we'd have killed for in Pisaq and could also have used in other sites. All in all, a mediocre tour at best and certainly not worth the premium paid to PeruHop. This review will be posted for both PeruHop and Eco Tours Cusco.
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Date of experience: April 2019
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