MachuPicchu en Bus - Caracol

MachuPicchu en Bus - Caracol, Cusco: Address, Phone Number, MachuPicchu en Bus - Caracol Reviews: 4/5

MachuPicchu en Bus - Caracol

MachuPicchu en Bus - Caracol
4
Bus Services • Taxis & Shuttles
This location was reported permanently closed
About
We take you to Machu Picchu in a private minibus. Departures everyday at 07:00.
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Tours and Tickets


4.0
10 reviews
Excellent
4
Very good
3
Average
1
Poor
1
Terrible
1

farzicombo
Vancouver, Canada2 contributions
Crazy bus driver
Oct 2015 • Couples
On our bus ride to hydroelectrica our bus driver was insane he drove like a maniac and he got a few people sick as a result of his erratic driving. On our way back the driver was good.
Written October 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DreamExploreLove
UK8 contributions
I wanted to give them a good review, but they failed on the return journey...
Aug 2015 • Solo
The price is excellent compared with taking the overpriced trains, or navigating public transport. The booking process is very simple via their website, and both times I received fast confirmation, and emails confirming the locations and times. The outward bus journey was completed as described on the website. We left just before 8am and arrived at 2pm and were taken to a restaurant and shown the way to Aguas Calientes.

The return journey wasn't as smooth. First we left 30 minutes late, as we were waiting for people. An hour down the road, just after Santa Teresa we got a flat tyre. This should have been a quick fix, and nobody was too worried. An hour later, the driver went off to get help from the nearest village, as the tools to change the tyre had 'been stolen'. He couldn't loosen one bolt as it didn't have the grip anymore..

Another hour later, he returned and fixed it within 5 minutes. The lack of maintenance of the bus, and lack of equipment meant we arrived into Cusco 2 hours late. I had planned to take a 10pm bus to Bolivia, but obviously was too late, so had to find a hotel very late at night. Not the nicest thing to do after a long journey, alone at night.

Following the adventure, I emailed the company to ask for some compensation towards the unplanned hotel stay. Of course I have heard nothing back. If a train or a flight is severly delayed the customer receives a refund. I would love to have written a good review, as the driver was excellent, and had he had the tools he needed, we would have arrived back as planned. However, the lack of customer service after the disrupted journey means I was left dissatisfied.

I also worry about the driver, as he completes a six hour journey there, and a six hour journey back everyday with very short breaks.
Written August 11, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Alice. Your opinion is very helpful for us in order to improve the customer´s service. Unfortunatelly, the road is not easy, despite of we use brand new buses and local drivers. We are working hard since that day especially with the backups for vehicles and drivers. Finally is important to mention that we refunded 100% of your ticket. Sincerely yours, Eduardo Gerente Comercial Caracol S.A.
Written August 13, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mcecichang
Virginia1 contribution
super fun!!
Apr 2015 • Solo
I heard about this service and tried, was a wonderful experience, the driver was very profesional and nice, bus very clean and safe, thank you Caracol for the great adventure, i will be back again with all my family next time.
Written May 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Samuel_Gillard
Middel earth1 contribution
punctual and professional
Jan 2015
they were on time , driver was really good , and he stops whenever we want to take a pictures and he help a girl get dizzy on the road , bus was clean and good speace for legs
Written January 28, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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