Viajes Cusco Peru
Viajes Cusco Peru
4
About
Viajes Cusco Peru is a travel Agency & Tour Operator specialized in trekkings and tours to Machu Picchu such as Salkantay trek, Inca Jungle trek, Lares trek and the famous Inca trail, as well as day tours in the amazing Cusco City, always taking care of the quality of our services. Our tour and treks are designed mainly for our dear backpackers customers, they will enjoy the experience by joining to a group to meet other people, share costumes, create friendships and have a really good time enjoying the best tours of their lifes! Also we promote the southern part of Cusco, great cities such as Arequipa, Puno and Puerto Maldonado, important points that is a must for our customers. Also we organize private tours in Cusco and Machu Picchu, designed for couples, groups of friends and families, so they can enjoy deeply this amazing landscapes and the incas legacy we have in Cusco. Viajes Cusco will give you unique experiences!
Cusco, Peru

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.0
257 reviews
Excellent
154
Very good
49
Average
21
Poor
11
Terrible
22

Chowdah84
Sudbury, Canada7 contributions
Jul 2015 • Couples
Overall we had a very good experience with this company. As with many of the travel agencies in Cusco, this one feeds into the larger tour operators. Viajes Cusco is responsible for booking, payment, etc. and we ended up with the expedition company KB adventures (http://www.kbtourstravel.com). I won't comment too much on the actual specifics of the trip here because that's more up to the expedition company than it is for the travel agency. In general I'll just say that we had an amazing time with KB and would definitely this trek and Viajes/KB to anyone! I'll focus more on my interactions with Viajes and mention the extras and stuff that you can add on and pay for through this company, which will hopefully help if you're having trouble deciding what to pre-book!

E-mail correspondence with Viajes was good. We ended up paying our 50% deposit via Western Union and then the remaining 50% in cash (they take US or soles) once we arrived in Cusco. We were worried about it being a scam by having to send everything via Western Union initially, but it worked out! They're open fairly late as well, so if you get into town later, they can usually accommodate you with getting there to pay, orientation, etc. They usually hold the orientation at 6:30pm the night before leaving for the trek but they waited until 7:30p for us. We added on pretty much everything (zip-line, expedition train, sleeping bag, duffel bag, walking sticks, etc) and overall the price was still substantially lower than what many of the bigger name companies are charging. Keep an eye on what they want to charge you through. We had to add up the numbers about 5 times with them because they kept insisting that the cost of the sleeping bags wasn't included in what we had pain when we had in fact paid for everything.

When you arrive for the orientation the night before, they will give you the duffel bag, walking poles, and sleeping bag then and you need to bring them with you for the following morning when you get picked up. The guide on the expedition will take them back from you the 4th day and return them for you. One thing I really didn't like though is that you're required to leave a piece of ID (driver's license) as collateral when you take the sleeping bags/poles. This was a real pain for us because we left Cusco the following morning very early and you get back from the trek very late (8:30pm if you take the earlier 4:22pm train) so it's very possible that you won't get your ID back unless you have an extra day in Cusco to go back to the Viajes store location.

Couple things about some of the extras:
- I think the walking poles helped a lot. It's hard to appreciate the elevation changes that you go through on this trek and both the uphill and downhill (especially on the 2nd day) can be very long, so having the walking poles helps a lot to distribute your weight better and to help with safety going down over rocks with your pack on!
- Rented sleeping bags were clean, quite warm, and more than adequate for the colder nights.
- If you pre-book Zip lining ($30 extra), it's done through the company Inka Flyer (based out of Santa Theresa). When on the trek, you will be given an orientation by a different company. (Vertikal, also based out of Santa Theresa). Both are great companies. We found however that most people didn't pre-book so if you want to do Zip lining with your Salktantay group/friends, it's better to just book the night before when they give the presentation to the trek group. The price was the same for both companies. One perk of going Zip lining is that you'll skip a portion of hiking on the 4th day and you'll get driven from Santa Theresa to Hidroelectrica. If you hike this, it's about 2-3 hours of walking along a dirt road traveled by vehicles that lacks scenery and gets very dusty. Those that didn't pre-book Zip lining were however given an option to pay for the transportation only from ST to hidro, so that's something that can still be arranged the night before even if you don't pre-book.
- There's several train options to choose from. Paying a little extra will get you back to Cusco earlier in the day. Some of the trains leave at 9pm from Aquas Calientes so you can end up getting back to Cusco as late as 1 or 2 in the morning.
- I totally recommend the bus up from Aguas Calientes to Machu Picchu! The climb up to Machu Picchu takes about 1.5 to 2 hours, it's all stairs, and you'll be exhausted before you've even started to walk around Machu Picchu. The only pain of the bus is lining up in the morning. You need to be in line for no later than 4:30am if you're planning to be up the mountain for around 6:30am. It takes 30 minutes to drive up the mountain in the bus and the first buses leave at 5:30am.
- Climbing either mountain at Machu Picchu is quite challenging (keep in mind this is the mountain of Machu Picchu, not the ascent from Aquas Calientes to the Incan city of Machi Picchu). We climbed the mountain of Machu Picchu as the permits for Huayna Picchu were already sold out when we booked. While the view is quite amazing, it's 1.5 hours of hiking up steep stairs and about 1 hour of descending those same stairs. Being day 5 of the trek, we were exhausted! Most of the group didn't bother hiking up either mountain, so it's a personal decision if you want to bother paying extra to make the climb.
- Once on the trek, you'll be given the option to pay 15 soles/person for transportation to and from the hot springs in Santa Theresa. I definitely recommend this. It was really nice to soak our aching muscles and just feel clean after! This add-on is through the trek company and not pre-paid through the travel agency.
- There's the option to pay for a train from Hidroelectrica to Aquas Calientes. No one on our trek bothered paying for this. The walk takes about 2.5 hours and it's pretty easy/flat for the most part.

I would say the one thing that company could have done better with the orientation was making the weight restrictions clear. When you read the lists about what to take on the trip and when you read other people's travel blogs, it's tempting to take a lot. Keep the weight of your bag as low as possible. The 5kg weight restriction for the pack that the mules take is pretty strict (bags are weighed on the first day before the porters take them) and this includes the sleeping bag. Anything above this, you're responsible to carry. We had about 10kg of gear in our bags it slowed us down a lot and made the climbs and descents very difficult. Some travelers managed to somehow bring 5kg of gear total (including their sleeping bag!) and give that all to the porters so other than sun screen and a water bottle, they had almost nothing to carry! You can rent a duffel bag from the company for the 5kg total, but you don't specifically have to give the porters a duffel bag. They only care about the weight so you can save yourself some money if you bring a small extra bag/backpack to give to the porters.

Couple last points:
- The trek company was 30 minutes late picking us up for the tour. We panicked at first thinking that something was wrong, but the bus did eventually arrive!
- Our English-speaking group was 17 people. There was a Spanish speaking group that was with us on buses, etc. and in total we were over 30 people.

Overall, it was a great experience through Viajes and I'd recommend them. The trek is a lot less expensive through them and KB compared to other companies and it was an amazing experience!
Written August 3, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

marazm44
New York City, NY9 contributions
Apr 2014 • Couples
I just comeback from 2 weeks Peru trip. Special thanks to Lyle W for recommendation above agency which helped me save lots of money. Thanks so so much to Dante who helped me booking every single step i Peru. - Inka Trail 4d/3n, Colca Canyon 3d/2n, Lake T. 2d/1n, 3 buses (Cusco-Puno, Puno-Arq, Arq-Cusco), also public transport from Ollantaytambo to Cusco. Over 20 emails - all responded in very professional manner.
Written April 12, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PiDur
Paris, France3 contributions
May 2016 • Solo
I spent 5 days/4 nights hiking on the Salkantay trek booked with the agency Viajes Cusco. That was a unforgettable experience leading me to the Machu Picchu.
The food was very good, the guide really nice and the landscapes were amazing !
I recommend this tour to guys who want to meet new people and hike during 5 days.
The service in the agency is very friendly and the price really good.
Written June 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

travelABCDE1234
Singapore, Singapore3 contributions
Sep 2015 • Couples
We booked the 4 day, 3 night Lares Trek with Viajes Cusco in early September for $410 USD each (2 people). We weren't expecting a fantastic service as the price was low, but we were at least expecting a service and instead we had a horrible guide Alex and ended up only hiking one of the 3 advertised trekking days. Lowlights of the trip include when, after the Lares hot springs in the first morning, Alex did not arrange a horseman for the 3-4 hour afternoon trek so instead the three of us crammed in a lorry with a driver. Alex had to sit on the gearbox and we drove to our first destination for 2pm in a small village with no guidance and nothing to do the rest of the day. The next morning, Alex decides to roll out of bed 2 hours later then he promised because he was cold (he never gave us any information about the trek but did complain endlessly about how much he hated the cold). We had already packed and started to make our own breakfast. When we finally left for our trek, Alex walked so slowly that we lost sight of him within the first 20 minutes and didn't see him until an hour after we arrived for a lunch break at a lagoon. The horseman only spoke Quechua and Spanish but felt bad for us and trekked with us for the morning and tried to explain some of our surroundings and made us lunch. Alex guided us in the downhill portion of day two in complete silence and decided to take a shortcut to end our trek early (without out consent, he was just cold). We got to his 'friend's' property where he gave us outdoor patio cushions as sleeping mats ( he didn't bring any proper mats or equipment) and I went into the village to buy vegetables. We had zero fruits and vegetables the first 2 days and when I asked for any kind of vegetable at dinner, he said no so I bought my own. The only food provided was pasta, rice, bread, packaged sauce, eggs and knorr soup. He made dinner in complete darkness as his 'friend' wasn't home to turn on the lights. Naturally he had no equipment so we provided the head lamp as the only source of light. He then announced that there was no horseman and we had to carry our own bags the 3rd day. We start our trek 2 hours later then the itinerary promised on the 3rd day and end up on the highway to Ollytiyambo. We asked when we would actually get off the dangerous elbow of the highway and start on a trail and he replies that this is a 3 hour trek. Along a garbage-strewn dangerous highway with all our baggage. He says everyone does it (I checked with other trips, they don't). At that point we just leave him and grab a local minibus to hang out in Ollytiyambo until our train. NO PREPARATION NO GUIDANCE NO SERVICE NO EQUIPMENT. I think he pocketed the extra money for not buying proper food and not hiring horsemen. He didn't want to walk so we didnt trek. Pictures will be uploaded.
Written September 9, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Anne. I am Johan Gutierrez the manager of this company. Knowing the big mess with the guide Alex ,greatly I regret any inconvenience that might have caused by this bad guide Alex but our company was flexible about the refund. I am writing you to give this short note to ask to take off your commnet of the last year, we are a small company growing up and we certainly changed everything since our guides, we want to make really enjoyable your adventurous escapes into the highlands, I am aware that this situation have caused some inconvenience. As a sign of our understanding in this matter. Please accept our sincere apologies, also I was wondering if you could take off the bad reviewing . I will really appreciate that. Please for further issues contact me to contact@cuscoperuviajes.com Kindly,
Written February 26, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kylie
London, UK9 contributions
Sep 2017 • Couples
PLEASE AVOID THIS COMPANY!

#Intro
Firstly, I'd like to start off by saying that we don't like complaining (we're British), we generally just put up and shut up and hope things will be better next time.
However on this occasion we feel we have a duty to prevent anyone else experiencing the same disappointment we had. In addition we have allowed this particular company every opportunity and plenty of time to try and resolve this amicably. We even advised them directly that we would hold off posting any negative feedback in the public domain, as we appreciate that sometimes mistakes happen. Unfortunately we still don't feel we have been dealt with fairly hence this post. We will try and be as detailed and unbiased as possible so you can make up your own mind when choosing to spend you "hard-earned," here or elsewhere.

#Inca Trail
So to provide a bit of background and put this into perspective. We are on a 6 month trip around Central and South America and the only thing we had planned in advance was the Inca Trail. Incase you are unaware (unlikely if you are reading this), the Inca Trail is kind of a big deal. Access is now heavily controlled by the Peruvian government and as a result must be booked months in advance. The government are completely inflexible, dates can't be changed and money for Visa's etc can't be refunded.

#Getting to Peru
Long story short... after booking flights, shortening other parts of our trip etc to make sure we arrived in Cusco on time, we were let down and OUR TRIP WAS CANCELLED.
Despite having a briefing with our guide the night before we were supposed to depart, on the morning of the trip (at 4AM I might add), no one showed up to meet us. After several hours and some cryptic messages left with the hotel night porter, we were asked to meet at the travel agents office. We arrived to find this was closed! After a bit of thumb-twiddling we returned to our hotel to find a representative of the travel agency. She basically told us that the guide had gone missing and no one was able to contact him.
After several hours spent hanging around (12 in total), and some vague promises that we would still be able to go, it turns out that it isn't possible to change the registered guide information in the paperwork, as a result we would not be going!

So, up until this point everything is unfortunate and just bad luck on our part, I understand that. What I do take umbrage to is the way this particular company went about "rectifying," this issue. To surmise:

1. We have been repeatedly told that it is not their fault that the guide didn't show up. - This may well be the case but they should stand behind their choice to use a particular guide, they are supposed to be an expert travel agent after all.
2. They have been left out of pocket because the guide didn't show up. - See point 1, any issue regarding costs is between the guide and the agent, we did our part and showed up on time as asked. You can guarantee if we didn't show up there would be no question of a refund.
3. We wasted a whole day chasing travel agents that should have been spent on a trip.
4. There has been no mention of a refund for flights etc. - imagine how you would feel had this been a 2 week trip specifically to do the Inca Trail, we are fortunate that this only formed a small portion of our trip.
5. They refused to refund us in full (including Machu Picchu ticket and train costs) because that would mean THEY were out of pocket.
6. We have incurred additional costs for accommodation and subsistence costs in Cusco - This was in part refunded ($20 for an additional nights stay), nothing for our meals etc (which would have been included had we been on the trip).
7. We were refunded part in cash and then had to chase the other part which they issued via paypal as a payment meaning it was subject to commission, so we were charged to get our money back.
8. The manager refused to attend the office to talk to us and even told the travel advisor to stop calling him.
9. They only responded to our email after they were contacted by iperu (an independent travel bureau located in Cusco)
10. They now wont respond at all.

Viajes did offer an alternative (there isn't really one), but expected us to pay for the majority of the trip. Given our horrendous experience we chose to use an alternative company for a different trek. We were at least able to use our Machu Picchu tickets so would have been happy with the cost (merely a full refund of what we paid them) of this as compensation but they have refused to refund this.

As a travel agency they seem like they offer a good deal on these trips but they have so many hidden costs it actually works out the same I would just book with a better company. For example the Inca trail they do not include a personal porter they charge an extra $80 most include it and for extras like the Huayna Picchu or Machu Picchu mountain they charge an extra $80 - this actually only costs an extra $25! They also charge an extra $15 to get the 6pm train from Agua Calientes that every other company uses. (If you get the 8pm one that they include you get back to Cusco at 2am)
Written September 27, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
To start things off let me again apologize for the unfortunate situation that happened, and I agree with you 100% that the Inca Trail is heavily controlled by the Peruvian Ministry of Culture, but you neglected to mention that not only are tickets limited and issued to a specific person, but the guide that the trekkers will be with must also be indicated and can not be changed. As the guide was missing and unreachable there was little hope that you would be able to go, but despite this I was at the ministry office when they opened, but had to wait until 7:30 am for the director to arrive before I could talk to her, which unfortunately this did no good and they would not make any exceptions, so your Inka Trail ticket was not usable. There does seem to be some discrepancy in your narrative of the time line though, you indicate that you spent 12 hours hanging around, which would have taken you to 4 pm, but according to my employees you were at the office by 8 am, at this time you were told that you would not be able to do the Inka Trail and were provided with alternate trek options and then about 10:30 am, you indicated that you were going out for a coffee and would return. About noon you returned and indicated that you would do the 3 day Salkantay Trek, we agreed to refund the cash that you paid (about $600.00) and the deposit that you had paid through PayPal would have to be refunded through PayPal less the Machu Picchu/Huayna Picchu Entry and train ticket, which could still be used for the trek. For the 3 day Salkantay trek we were only asking for the cost of transportation to the start point ($70.00 USD), meaning we were willing to offer the Salkantay trek for about $175.00 per-person, which is well below our list price. After agreeing to this you left the office and then returned later indicating that you did not want to do any trek at all. In response to your 10 points, 1. While we have no control over what the guide might decide to do, we were completely willing to refund 100% of the price that you had paid, if we canceled the train and Machu Picchu/Huayna Picchu tickets, as you indicated that you were still going to use the train and Machu Picchu/Huayna Picchu tickets, we did not cancel them, and so we refunded the amount of the trek, minus the cost of these tickets. 2. Yes, we have lost money on this trek and will be addressing this with the guide. 3. Yes a day was lost, but you did note waste a day chasing us, we did our best to keep you informed and by noon, you had decided that you were not going to allow us to provide an alternate trek. 4. You really expect us to refund you for flights? This really seem to be an unreasonable request to me. 5. Even keeping the cost of the Train and Machu Picchu/Huayna Picchu tickets (which you used) we are still taking a loss on this trek. Charging for service provided does not seem to be out of line to me. 6. As our policy provides for a refund for any “unused” tickets or services, and does not include any other costs that might be incurred by the customer, offering the $20.00 for your accommodation was above and over our policy, and seemed to be the right thing to do. 7. Our policy is to refund any amounts paid by PayPal, through PayPal itself, and less any fees. 8. I never refused to go to the office, I was attempting to get the ministry to make an exception for you, and when that did not work, I was checking into other options for you. By the time I was free and able to go to the office, it was already after 12:00 pm and by that time, you had decided not to do another trek with us. 9. The first contact we received from you after you decided not to do another trek with us was on Saturday, as this e-mail was requesting money for damages, my employees thought it best to leave this for me to respond to on Monday. Apparently this short delay annoyed you, because we were contacted on Monday by Iperu, which is when I would have responded to your e-mail anyway. 10. There is nothing left to say, you were refunded the total amount, less the tickets that you used, and we are not going to pay you for your flights, meals or another charges that you feel you might be entitled to. As mentioned above, we were willing to give you the 3 day Salkantay trek for only $175.00 per-person ($35 for Transport, $75 for Train and $65 for the MP/HP tickets), which is not expecting you to “ pay for the majority of the trip” as you indicated. You seem to be expecting a free trip to Machu Picchu due to this problem, which is just not a reasonable expectation. Many of our customers choose to carry their own gear and save money, which is why we make having a personal porter an option, not everyone wants to pay for a porter and we feel it is better to provide it as an option. Actually we charge $70 to add Huayna Picchu when doing the Inka Trail (not $80), which is the same or less, than any other agency, and there is a reason for this. It is not possible to add either of the mountain climbs to the Inka Trail ticket, therefore when doing the Inka Trail, a separate Machu Picchu ticket must be purchased in order to add either of the mountain hikes. Yes under normal circumstances, when only a regular Machu Picchu ticket is needed (like for a Salkantay or Lares trek), the cost to add one of the mountains is only $20 (not $25), but for the Inka Trail, it is $70, if you check other agency sites you will find the same thing, for example this is what Llama Path's website shows; • Machu Picchu Mountain climbing: USD 75.00 • Huayna Picchu Mountain climbing: USD 75.00 When it comes to the return train, using the late train is the common option for the more discount agencies, so the 6:20 train is not a train the “ every other company uses” it is merely the train that the more expensive agencies use, and many people take the later train every night back from Machu Picchu As you mentioned, we do “offer a good deal” which is why there are some things that are not included in the standard cost, everyone has different needs when traveling and when opting to do treks, and many of our customers are the more budget conscious backpackers. These types of travelers that are on a tighter budget than other traveler prefer to carry their own gear, and take the cheapest trains, so if all of the agencies included the more expensive train options and porters, and other things that we might offer as extras, then the budget minded travelers would have no cheaper options to choose from. To close this long response out, I again want to apologize for this unfortunate situation, and not that it makes a big difference, but we did learn that the guides daughter was in a serious car accident, so he was with her at the hospital that morning. We believe we made every effort to get you an alternate trek, and when you decided to find another agency, we refunded the entire cost, less the tickets that you used and the fee to refund the money, which we see as completely reasonable, unlike your request for additional compensation for flights and other expenses. Best regards Johan Gutierrez Sullca General Manager
Written October 9, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cbenoy
Orlando, FL1 contribution
Dec 2016 • Couples
It was fine till we met with tue guide for the briefiing he told us averything about the trek but once on the trail it was Very frustrating because the guides did not explain anything about what we have to know. anything about the incas, about peru, about the teh beautiful ruins tht we saw. They just limite telling us where we have lunch is and where we are going to sleep and then they let us to go on our own Putting our lives at risk
We never got to the points the whole group together at least to have a lunch, very poorly managed by the guides, and much of the diet we have been provided was heavy and cold. The company should choose better their tour guides
Written December 24, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TravelDanceSmile
Australia42 contributions
Jul 2016 • Couples
Just completed the Salkantay 5 day 4 night trek. We booked this through Viajes Cusco travel agency. The trek overall was good.

Our issue/concern was the extremely dangerous driver we got at the very end of this tour who drove us from Ollantaytambo to Cusco on our last night.

He was very sleep deprived and driving dangerously on a dark road. Swerving. Driving at erractic speeds. He showed all the signs of serious fatigue: eyes drowsy, heavy eye lids, kept sipping water, window down letting cold air in. We were concerned he was going to run off the road or into another vehicle.

By this point your tour guide has left you, so it's just you and the Spanish speaking driver. Creating communication barriers.

We spoke to him in broken Spanish and asked him if he was OK and if he was sleepy, he did everything was fine. It was so scary that one of our group offered to drive instead.

The car had no seat belts to make matters worse. It was a really crappy anxiety provoking experience.

The driver was meant to drop all 8 or so of us at our accommodations in Cusco. But he just didn't care and dumped us in one spot. By this point (11pm) we were all just thankful to get out of the car.

The bottom line is you book with a company who has no idea probably that drivers are being as reckless as this. I think this man had been driving all day.

We have also provided this feedback directly to Viajes Cusco travel in the hope that a terrible future accident is avoided. We encourage this company to improve the quality and safety standards of their drivers.
Written July 11, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

haribo_00
london57 contributions
Just returned from the 5 day Salkantay trek ending in Machu Pichu and the company went beyond our expectations. It cost $220 US - such great value for money! Niko, our guide, spoke good English, knew lots about the trek as well as the history of the environments we walked through. I'm a gardener and he impressed me with his broad knowledge of different plants along the way. The 2 chefs (Jorge and Washington) could not be faulted, providing delicious filling 2 course meals everyday, having walked the trek themselves every day. They even woke us up with coca tea in our tents and made our friend a birthday cake on the last day. Surely beyond the call of duty.

I couldn't rate this trek and company highly enough, especially for the value for money they provided.
Written March 20, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dave M
Brisbane, Australia4 contributions
Nov 2014 • Solo
All of my dealings with the staff at Viajes Cusco (located in Eco Packers) were very pleasant and efficient. I was at times a difficult customer but they always handled my enquiries easily and with a smile. I loved the 5 day trek and the guides of Walter and Nestor went out of their way to add as much value to the experience as possible. I have no hesitation in recommending this trek.

Dave
Written December 5, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lupulus82
31 contributions
Oct 2014 • Couples
Overall our trip to Manu with Viajes Cusco was outstanding. We really wanted to visit Manu but found all the tours to be too pricey, however when we found that Viajes runs 4 day trips for $280 US we jumped on the chance. Hoping for the best but planning for the worst we went paid our way and decided worst comes to worst we'll still be able to see the flora and fauna of Manu even if the tour itself wasn't very good. We were pleasantly surprised though. Our guide (Darwin), our cook (Sabrina) and the drivers and support help provided were all very professional, kind and knowledgeable. My only complaint was that some of the errands that should have been completed the day prior to us leaving were done the morning of the first day with all of us in the bus along for the ride. Other than that, everything was great. The food was wonderful and great portions, the vehicles were nice and drivers safe, and the accommodations along the way were good. Clean, comfortable beds....bug nets.....hot showers etc. Above all, Darwin was an amazing guide. Extremely knowledgeable, patient and fun to have. We were lucky to have only 4 of us total on our trip which may have made a difference too, but all in all I would highly recommend Viajes Cusco, Darwin in particular and Manu for their 4 day trip. Stay longer if you have time!! 7 days would have been much better!!!
Written October 19, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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