Inca Rail
4
Rail Services • Scenic Railroads • Rail Tours
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7:00 AM - 10:00 PM
Monday
7:00 AM - 10:00 PM
Tuesday
7:00 AM - 10:00 PM
Wednesday
7:00 AM - 10:00 PM
Thursday
7:00 AM - 10:00 PM
Friday
7:00 AM - 10:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
7:00 AM - 8:00 PM
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About
Experience a unique way to travel to Machu Picchu, exploring the Andean landscape like never before with wider and taller panoramic windows and an observation outdoor carriage including a bar. The only train in Peru with an entertainment app on board which will allow you to learn more about the train journey and the Inca civilization.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
13,386 reviews
Excellent
6,540
Very good
4,105
Average
1,638
Poor
602
Terrible
502
wbabiy
Philadelphia, PA1 contribution
Dec 2022
There are two train options to get to Machu Picchu from Ollantaytambo or Cusco which are Peru Rail and Inca Rail. While most travel agencies book you through Peru Rail, I would say that Inca Rail on average has the more affordable options. We took the train from Ollantaytambo because we were exploring the town, but it costs little to nothing to add the bus service from Cusco to Ollantaytambo. A great thing about Inca Rail is that is offers trains departing almost every hour on this route. All train options offer panoramic windows so it doesn't matter which one you choose. The train was super clean, almost too clean and just smelled heavily of disinfectant. The actual train ride was smooth an beautiful and offered some of the best views during our trip to Peru. The one thig that caught us off guard, in a good way, was the special welcome experience. We were sitting in the waiting room and we here chanting louder and louder until a whole group of employees dressed as Incas dance as they lead you to the train. Even during the train ride, there was a story told about the town of Ollantaytambo. Some people got annoyed of it but we found it interesting. Overall, I definitely recommend booking through Inca Rail directly for your trip to Machu Picchu.
Written December 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear wbabiy
We appreciate the time you have taken to write this positive feedback about your experience with us, many thanks for share it.
We are glad that we were able to provide you a beautiful experience and that you enjoyed your time in our train,as well as ,our Ollantay show. We are also pleased that everything was to your liking.
Sincerely hope you have the opportunity to visit us again in the near future!
Warm regards,
The Inca Rail Team
Written December 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ewblackshire
1 contribution
May 2023
We had the most amazing day visiting Machu Picchu and it was ALL because of Inca Rail. We booked the First Class package (a splurge but FULLY worth it) and every second of the day was filled to the brim with delight. Each bus ride felt like it went by in the blink of an eye because it was so comfortable and interesting riding through the stunning landscape. The train was a JOY and the three course meals for lunch and dinner were delicious. The service was phenomenal. Our server was attentive and got us several Pisco sours upon request and even introduced us to HIS favorite drink as well! Overall, we would refer absolutely everyone to Inca Rail. It will go down in our personal history as a perfect day.
Written May 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear ewblackshire,
We appreciate the time you have taken to write this positive feedback about your experience with us.
We are glad to know that you have enjoyed our The First Class Machu Picchu Train service and thanks for all your positive comments.
It is truly a pleasure for us to know that we are able to provide you a beautiful experience, drinks, meals and that you have enjoyed your time in our train. We are also pleased that everything was to your liking especially our friendly staff.
Sincerely hope you have the opportunity to visit us again in the near future!
Warm regards,
The Inca Rail Team
Written May 26, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lesliez0e
1 contribution
May 2023
I purchased my ticket with a month in advanced, a few days before the trip I got notification that they changed trains and my experience was not the full one I prepared for. They promised a refund after the trip (still to see), if I wanted to get the train ride I desired I had to move to an hour that I did not need or want. the fact that they changed my plan was very discouraging. The voyager was alright, but for the views I could have just chosen the least expensive option because there was not much leg room. the original purchase was the 360 i think it's called, full service with opened views, snacks and opened cart. They should let you choose your seats.
Written May 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear lesliez0e,
We appreciate the time that you took to write this comment from your latest experience.
It is very important for us your opinion, and we would like to extend a sincere apology for the inconvenience experienced during your trip on board. We will share your feedback with our management team to ensure we take this problem into consideration for the future.
Please consider that we have checked with our refunds teamn and we have already proceeded with the refund of your downgrade.
Once again, thank you for providing us your comments that are essential for the improvement of the effectiveness in our trains.
Warm regards,
The Inca Rail Team
Written May 25, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2022alg
Chicago, IL1 contribution
Jul 2022 • Family
My mom and I purchased the "complete," VIP package to Machu Picchu just to arrive there and not be able to see the citadel because this package did not include entry tickets. We spent nearly $400 to get on a bus, then a train, then to be specially escorted off the train first, paired with a tour guide (also included in the package), who escorted us to the bus to the citadel, then told we couldn't go up because we didn't have entry tickets. At no point during the purchase process or after did Inca Rails notify us that entry wasn't actually included in this package, which is hands-down the most important part. The entry tickets are limited and there were none available that day or any day that week while we were in Peru. Inca Rail should take far more responsibility to notify their customers of this critical step. Don't get your ticket here. Go directly to the official Machu Picchu website and secure your entry ticket first.
Written July 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 2022alg,
It is very important for us your opinion, and we are sorry to know that you have this impression about our services.
Please note that at the moment of your purchase at our website the detail of your itinerary (Transfer option) mentioned that this option does not included Machu Picchu entrance and you need the entrance for Circuit 1 to Machu Picchu citadel. Also at the moment of your purchase you received a voucher with the detail of your purchase that does not includes the entrance.
We are sorry to know that you have a bad experience.
Sinceraly,
The Inca Rail Team
Written August 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Masha_on_the_go
Berlin, Germany1 contribution
Aug 2022
The fact is: the railway is basic and old: very simple trains, strong smell of smoke and rattling carriages. Inca Rail should put it clearly on the their website and leave the customers to decide if they want to use it, paying 80 dollars for the 2 hours of train and the rest by bus (took the bus of the identical category for 3 dollars going back the same distance). Instead misleading stories about the exceptional comfort.
Written August 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Masha,
It is very important for us your opinion, and we are sorry to know that you have this impression about your journey.
For us our passengers are very important and we work very hard in order to assist them, We always try to do the best, we are sorry to know that you don´t agree with our services and trains.
Best regards,
The Inca Rail Team
Written August 12, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chef Boy
Washington DC, DC74 contributions
Sep 2022 • Family
Somehow we got to Machu Picchu and I'm thankful that we had our printed tickets and receipts. There was massive confusion at every step of the way and this was in spite of our trying to get details in advance. I had trouble understanding where to check in in Cusco, I thought it was at Plaza de Armas, but it was not. Once at the right location, there was confusion on how to check in. Once the bus picked us up it was OK, no issues there. Once we were dropped off there was mass confusion at the train station. I repeatedly asked for direction on where and when to board the train and could not get an answer! We almost missed the train and we did not understand that the procession of Incan dancers was the signal to board! Once on the train there was confusion about what we paid for! Once we arrived there was someone to meet us to help us connect with the guide who had arranged to meet us the next morning at our hotel. The guide was great and the actual visit to Machu Picchu went well. Back on the train there was MORE CONFUSION about what we paid for and I had to have a stern discussion with the "ticket" guy to convince him that two of our members SHOULD have tickets for the bus back to Cusco. Once we got that straightened out, we were able to ID our bus and the bus did indeed drop us off at our hotel per our purchase. The process was very confusing and frustrating!
Written September 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Art,
We are very sorry to know that you have had a very confusing and frustratind experience due to operational problems. We apologize for the inconvenience caused.
For this reason our operations team will contact youin order to help you with this bad experience.
Sinceraly,
The Inca Rail Team
Written September 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
scmelendez1
1 contribution
Mar 2023 • Family
For tourists, there are only 2 train options. Both are pretty expensive. The process of embarkation was smooth and timing of service was very punctual. Staff is very nice and they do their job very well. Service is way overpriced for what is offered but the only other option (Peru Rail) is just as expensive. Can you not at least provide some water, a small snack, or maybe even just make the snack menu reasonably priced??? Off my rant….for what it was, we made it there and back but wish it could’ve been more cost effective.
Written March 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear scmelendez1,
Thank you very much for taking the time to share your experience on board our trains.
We also appreciate your suggestions that will help us improve, and offer a better service to our passengers every day.
It is important to mention that by the moment we only are offering beverages and snacks included in our The 360° and Voyager Premium & Lounge services.
We hope that your visit to the citadel of Machu Picchu has been pleasant.
The Inca Rail Team
Written March 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
zzkowal1
Utrecht, The Netherlands1 contribution
Oct 2022
We liked the bus and the train. They even do some kind of performance on board and before the train. It looked like the most tourists were amazed. Especially the children. Everything went smoothly and punctual. The staff was very professional.
The only minus is buying the tickets online. It was kind of unclear what the options were for machu picchu. We ended up getting an not-all-inclusive ticket which was a bit disappointing in the end as we could not visit the other archeological sites (aside from the city itself).
The only minus is buying the tickets online. It was kind of unclear what the options were for machu picchu. We ended up getting an not-all-inclusive ticket which was a bit disappointing in the end as we could not visit the other archeological sites (aside from the city itself).
Written October 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear zzkowal1,
We appreciate the time that you have taken to write this comment from your latest experience.
It is very important for us your opinion. We will share your feedback with our management team to ensure take into consideration for the future, you have mentioned very important items that will help us to improve our
Warm regards,
The Inca Rail Team
Written October 24, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anishka A
Weston, FL12 contributions
Mar 2022 • Family
I booked the all inclusive Inca Rail 360 roundtrip to Machu Picchu which left Cusco at the Inca Rail office at 4:20am (Why this time? I did some research and found that there will be less traffic not only on the road but when you arrive at Aguas Calientes / Machu Picchu; so happy we booked this time). I was very happy with the punctuality of the bus transportations (to / from Cusco). The train was very clean, with comfortable seating. The views were amazing going to Machu Picchu and I'm glad we sat on the left side going which had the best views of the water and landscapes. However, if I could take a half a star away, it would be due to no food/drink service onboard the train. I really could have enjoyed a nice cup of tea onboard. Hopefully this is allowed soon. But Peru as of 3/2022 is very strict with masking. Once we arrived into Aguas Calientes, we were introduced to our Tour Guide which was included with the trip as well. He took us to the bus which transports you to Machu Picchu (about 25 mins). He was super nice and took beautiful pictures as we toured through Machu Picchu. He also took us and dined with us at Chullos, which has some great food and views (try the alpaca and fried squid there - the best!!). After, we had time to rest and lounge before heading back to the train. Certainly tired and didn't care which side of the train we were on. I was also pleased that there were smaller buses which took us back from Ollantaytambo, directly to our hotel. We departed at 4:12pm and arrived to our hotel in Cusco around 8:15pm. Overall, very organized/seamless day trip at Machu Picchu from Cusco organized by Inca Rail. Again, I'm happy I picked the early itinerary as well. Highly Recommend!
Written March 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Bahamian,
We appreciate the time you have taken to write this positive feedback about your experience with us, many thanks for share it.
We are glad that we were able to provide you a beautiful experience and that you enjoyed your time in our train,as well as ,our all inclusive service. Also pleased that our guided tour and all the organization was to your liking. We are sure that soon we will be able to offer drinks and food on board again
Sincerely hope you have the opportunity to visit us again in the near future!
Warm regards,
The Inca Rail Team
Written April 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rmstrick
Temple Terrace, FL5 contributions
Mar 2022 • Family
We traveled from Cusco to Machu Picchu on March 14, 2022 with a family of 5 - 2 adults, 2 children (aged 8 and 14) and grandma. We used the bimodal (bus and train) transportation to Machu Picchu. The check-in process was efficient and conveniently located in Cusco. The roads were a little rough, but the bus was comfortable. When we arrived in Ollantaytambo, we had about 40 minutes before the train departed. There was a comfortable lounge for waiting with Wifi and clean bathrooms. The train ride was great, with awesome views and they let us go to the second car to get pictures from a "balcony" on the train. When you arrive in Aguas Caliente, there weren't any signs, but there is only one street, so you can find the buses up the mountain easily. Anywhere along Cusco/Machu Picchu route, there are always street vendors selling anything you need, from candy and soda to face shields and everything in between. Overall, I liked the Inca Rail service and it was less expensive than Peru Rail.
My only complaint was that face shields were required on the train in both directions. We rode on the bus for 2 hours with only a mask required and then suddenly you have to wear a face shield on a less-crowded train. That just doesn't make any logical sense.
My only complaint was that face shields were required on the train in both directions. We rode on the bus for 2 hours with only a mask required and then suddenly you have to wear a face shield on a less-crowded train. That just doesn't make any logical sense.
Written March 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear strickland_michael
We appreciate the time you have taken to wright this positive feedback.
It is truly a pleasure for us to know that you specially enjoyed the experience on board our The Voyager Premium & Lounge service. We are sure you took good photos of the great views at our balcony!
Regarding the face shield, we are happy to share that since March 19th the peruvian gobernment modified the biosecurity protocols at trains, and it is not mandatory any more.
We sincerely hope you have the opportunity to visit us again in the near future!
Warm regards,
The Inca Rail Team
Written March 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I bought the all inclusive package. I was emailed boarding passes for the train. Where do I get the bus tickets and the entrance ticket to machu picchu that was included in my package?
fverzer
bergamo15 contributions
With the full package from Inca trail they pick you up at the hotel and stay with you in all steps : bus to the train station (2 hrs) train to Macchu Picchu (1.5 hrs) and then a bus going up to the ruins.....Very nice trip
Guilherme P
Curitiba, PR31 contributions
I just bought tickets for wrong days. O need to reeschedule my booking.how can i do that?
Chef Boy
Washington DC, DC74 contributions
If you purchased via Inka Rail, you can use the chat feature on their website, you can also call.
wongchizzle
Scottsdale, AZ152 contributions
Hi there. We purchased the voyager bimodal door to door from Cusco to Machu Picchu and 360 binodal door to door from Machu Picchu to cusco. It says departure 4:20am with boarding at 3:50am. What time should we expect the hotel pick up in cusco? Our trip is for July 7th, 2022. Can we pick up tickets the day before or only 30 minutes prior to departure? Thank you.
Bonjour! Es-ce qu’ils sont très strictes par rapport aux bagages? Le poids est correct, mais le mien est un petit peu plus gros que demander…
I have the chance to take the bus/train from Cusco to MP in the afternoon or at night time. Is the view during the daylight worth a little extra hassle and rush from the airport? Or can I relax in Cusco for a couple of hours and take the night time train and not miss much? Thank you!
Voyager105268
1 contribution
The view is worthy but don’t be stressed you will miss it out. You can see it on the way back. No rush, direct flight to cuzco is exhausting, keep calm and wear sombrero (seriously).
Lucas Pacheco
9 contributions
Recibí un bono de canje al solicitar la reprogramación de mi viaje, pero no encontré cómo usarlo en el sitio web al comprar los nuevos boletos.
¿Puedes ayudarme?
Inca R
Lima
Estimado Lucas, por favor para que pueda realizar la reprogramación con su Travel Voucher vamos a contactarlo por interno para poder asistirlo de inmediato.
Saludos,
El Equipo Inca Rail
Onur T
5 contributions
When do you think to refund money due to cancel operations?
Inca R
Lima
Good morning 7onurt, we wish to indicate that due to this atypical and unpredictable situation in which we find ourselves due to the expansion of the Covid-19 and the extreme containment measures adopted by our Peruvian Government (as well as that of other countries), we have seen ourselves in the legal obligation to suspend our railway operations, as is known. Properly using our faculties we are offering all the facilities to grant you favorable alternative options for your trip, such as: i) enabling the possibility of changing the date or ii) applying the endorsement of your tickets in the name of another passenger, among other options, is That is why we kindly invite you to indicate the number of your voucher so that we can assist you quickly.
Mariela
2 contributions
Hola...compre boletos cusco-mapi 360ª IDA Y 360ª BIMODAL VUELTA PARA JULIO 2020...nunca me aclararon nada sobre el equipaje , estare en itinerario de viaje y no tengo donde dejar mis bolsos ...QUE EQUIPAJE PUEDO LLEVAR EN MI VAGON??
Inca R
Lima
Estimada Mariela E,
Muchas gracias por contactarnos.
Con respecto a su consulta, el boleto de viaje le otorga el derecho a llevar en el tren un equipaje de mano (mochila, bolso o maletín) con una medida máxima de 46 pulgadas lineales/118 cm. (alto+largo+ancho). Recuerde que nuestros compartimentos dentro del tren son compartidos con todos los pasajeros, gentilmente, le solicitamos pueda llevar solo el equipaje permitido.
No olvide que puede dejar su equipaje en nuestro storage en Ollantaytambo!! el cual se encuentra a media cuadra de la estación de tren y cuenta con custodia 24 horas, cámaras de seguridad interiores/exteriores y el servicio es libre de costo solo tiene que mostrar su boleto de compra.
Si tuviera alguna duda o consulta quedamos atentos para apoyarlo!
El equipo Inca Rail.
Irlita G
Arequipa, Peru1 contribution
Buenos días, compre dos boletos, me enviaron un primer voucher de compra me aparecen ambos boletos ida y vuelta, y mas tarde me encian un nuevo mail, "nuevos comprobantes de pago" en donde sólo me figura el boleto de ida y vuelta de un solo pasajero, quisiera saber por qué no me figura de los dos si yo compre para dos personas en una misma reserva???, muchísimas gracias por atender mis dudas
Ashlika
Brampton, Canada
Backpacking all of Peru which means I have to bring my whole luggage with me on the train. Any suggestions to use a hiking backpack vs a luggage?
Robynsonfoodzo
9 contributions
I used the live chat with Inca Rail online to request extra luggage requirements. Via email exchange I received confirmation and printed a hard copy along with tickets to show at boarding. We did not need extra as we carried a travel backpack, and an overhead carry on. The staff is very accommodating.
Inca Rail (Cusco) - All You Need to Know BEFORE You Go
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