Rail Tours
2–4 hours
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
from
$244
per adult
Inca Rail
Inca Rail
4
9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Full view
About
Experience a unique way to travel to Machu Picchu, exploring the Andean landscape like never before with wider and taller panoramic windows and an observation outdoor carriage including a bar. The only train in Peru with an entertainment app on board which will allow you to learn more about the train journey and the Inca civilization.
Tours and Tickets by Inca Rail
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
15,585 reviews
Excellent
7,934
Very good
4,605
Average
1,801
Poor
667
Terrible
579
Cor
3 contributions
Dec 2019 • Solo
You can see they earn a lot of money: from the office to the train, from the clothing of the staff to the free food in the office - everything is very good. But for the same amount of money I spent on the (mostly bus)journey, I can buy a trainticket from Amsterdam to London, or Paris, or Berlin. IncaRail, or PeruRail, know they have the monopoly on this line and it therefore very, very much overprices its tickets. That is my only comment. How do you keep MachuPicchu accesible for people with bad health and small wallet?
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear cvdl333,
We appreciate taking the time to write your comments regarding the experience that Inca Rail gave you.
Every detail is important for us especially the knowledge that I travel comfortably and that I enjoy every detail of the service we provide.
There is definitely a service for each type of passenger, our company supports community-based rural associations thus encouraging education.
We hope to have you back soon and that you enjoyed your trip to Machu Picchu!
The Inca Rail team.
Written January 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wbabiy
Philadelphia, PA1 contribution
Dec 2022
There are two train options to get to Machu Picchu from Ollantaytambo or Cusco which are Peru Rail and Inca Rail. While most travel agencies book you through Peru Rail, I would say that Inca Rail on average has the more affordable options. We took the train from Ollantaytambo because we were exploring the town, but it costs little to nothing to add the bus service from Cusco to Ollantaytambo. A great thing about Inca Rail is that is offers trains departing almost every hour on this route. All train options offer panoramic windows so it doesn't matter which one you choose. The train was super clean, almost too clean and just smelled heavily of disinfectant. The actual train ride was smooth an beautiful and offered some of the best views during our trip to Peru. The one thig that caught us off guard, in a good way, was the special welcome experience. We were sitting in the waiting room and we here chanting louder and louder until a whole group of employees dressed as Incas dance as they lead you to the train. Even during the train ride, there was a story told about the town of Ollantaytambo. Some people got annoyed of it but we found it interesting. Overall, I definitely recommend booking through Inca Rail directly for your trip to Machu Picchu.
Written December 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear wbabiy
We appreciate the time you have taken to write this positive feedback about your experience with us, many thanks for share it.
We are glad that we were able to provide you a beautiful experience and that you enjoyed your time in our train,as well as ,our Ollantay show. We are also pleased that everything was to your liking.
Sincerely hope you have the opportunity to visit us again in the near future!
Warm regards,
The Inca Rail Team
Written December 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicky
Rotterdam, The Netherlands1 contribution
Oct 2021
The Inca Rail train with Balcony was definitely worth it. They let us take pictures one by one and made sure everybody was able to take their pictures. They even offered to take pictures for us. If you have the opportunity to pick the voyager premium train over the voyager train, I would definitely recommend it!
Written October 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear nes19972021,
We sincerely appreciate the time you have taken to write this positive feedback about our the Voyager Premium, & Lounge service.
It is a pleasure for us to know that we were able to provide you a beautiful experience and that you enjoyed your time in the balcony. We are sure you have taken very good photos!
Many thanks for your recommendation, hope you can visit us again in the near future.
Warm regards,
The Inca Rail Team
Written October 24, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Queenieliz
Vancouver Island, Canada48 contributions
Jul 2020
It might have been an amazing trip but we never got to find out. I think the story of customer service isn't told from the best of times it is from the most challenging of times and Incarail did not measure up. Some of our family was to have headed to Peru to meet our son following his work on a research vessel in July on the Amazon. Our plan was to meet him following his trip to tour some additional sites through Peru and Ecuador during the summer one of which was a trip with Inca Rail. The trip was booked online and we selected a refundable option as group trips might change. A mere month later our son's expedition was cancelled in light of Covid and by March 29th I was dismantling our trip. I contacted service and they said it would not be a problem and gave me contact addresses. For the last five and a half months Incarail has given me the run around. First saying it was in process, then saying they would rebook (no good for us), then offering us to sell to someone and arguing they were "allowed" to change the tickets. The fact is we purchased refundable packages and sent a cancellation notice prior to them suspending service for our travel dates (in fact they were still selling tickets for those dates when we cancelled). After multiple emails and my continuing insistence they provide our refund I was told in May by the supervisor that our case was a top priority...................I have sent several messages since May and have seen no reply, nor message issuing a refund. I see others have posted similar stories and have to agree they are operating unethically. If you do make it there try Peru Rail instead. It angers me they are posting all these deals and about their great customer service.
Written September 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Queenieliz,
Our apologizefor the delay in responding to your refund request, due to COVID-19, all of our administrative and commercial activities were stopped, therefore, our refund process was paused.
In order to assist you with your request, please consider that our Post Sales team will contact you throug inbox.
Sincerally,
The Inca Rail Team
Written September 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy Parker
Lincoln, England, United Kingdom11 contributions
Jun 2020
We had planned a trip with Inca Rail in July 2020. Our booking has been cancelled due to the Corona virus pandemic and Inca Rail have decided to keep our money. I have asked four times for a full refund and each of my requests have been answered with "you are only entitled to a 2 year voucher". I will not accept a 2 year voucher as it does not protect me as a customer. I have been in contact with my bank and I am able to reclaim my money through a cashback service after the date of travel. I have made Inca Rail aware of this but they will still not give me a refund, they are constantly messaging me asking if I will accept their travel voucher.
The customer service I have received is the worst I have ever experienced! If you are wanting to book a trip in the future and you want to go to Machu Picchu I deeply advise you to not book with this company. Inca Rail have no integrity, all customers are entitled to a refund on their terms and conditions page but now they seem to believe that they are able to change this and give people vouchers as an alternative.
Book with Peru Rail as they have been satisfying their customers needs and have been giving them a full refund. When we are able to visit Machu Picchu in the future and when we decide to we will avoid Inca Rail!
The customer service I have received is the worst I have ever experienced! If you are wanting to book a trip in the future and you want to go to Machu Picchu I deeply advise you to not book with this company. Inca Rail have no integrity, all customers are entitled to a refund on their terms and conditions page but now they seem to believe that they are able to change this and give people vouchers as an alternative.
Book with Peru Rail as they have been satisfying their customers needs and have been giving them a full refund. When we are able to visit Machu Picchu in the future and when we decide to we will avoid Inca Rail!
Written June 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear amyw67,
It is very important for us to know your opinion.
Currently, due to the events of COVID-19, our executives have been working on a limited basis, as we have pending requests and the response time has been extended.
We will contact you internally to assist you as soon as possible.
We appreciate your understanding in advance.
The Inca Rail team.
Written June 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2022alg
Chicago, IL1 contribution
Jul 2022 • Family
My mom and I purchased the "complete," VIP package to Machu Picchu just to arrive there and not be able to see the citadel because this package did not include entry tickets. We spent nearly $400 to get on a bus, then a train, then to be specially escorted off the train first, paired with a tour guide (also included in the package), who escorted us to the bus to the citadel, then told we couldn't go up because we didn't have entry tickets. At no point during the purchase process or after did Inca Rails notify us that entry wasn't actually included in this package, which is hands-down the most important part. The entry tickets are limited and there were none available that day or any day that week while we were in Peru. Inca Rail should take far more responsibility to notify their customers of this critical step. Don't get your ticket here. Go directly to the official Machu Picchu website and secure your entry ticket first.
Written July 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 2022alg,
It is very important for us your opinion, and we are sorry to know that you have this impression about our services.
Please note that at the moment of your purchase at our website the detail of your itinerary (Transfer option) mentioned that this option does not included Machu Picchu entrance and you need the entrance for Circuit 1 to Machu Picchu citadel. Also at the moment of your purchase you received a voucher with the detail of your purchase that does not includes the entrance.
We are sorry to know that you have a bad experience.
Sinceraly,
The Inca Rail Team
Written August 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kerry R
Old Colwyn, UK21 contributions
Mar 2020
One of the most spectacular train journeys you'll ever do. Inca rail were quite good value on what is a very expensive route. Nice to have a lunch included in price. Good experience overall.
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Kerry R,
Thank you very much for sharing your Inca Rail experience with us. One of the great pillars of our company is excellence in service, so we try to convey to our passengers the greatest comfort and warmth on board.
We hope to have it very soon on board to continue living more experiences!
The Inca Rail team.
Written March 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rmstrick
Temple Terrace, FL2 contributions
Mar 2022 • Family
We traveled from Cusco to Machu Picchu on March 14, 2022 with a family of 5 - 2 adults, 2 children (aged 8 and 14) and grandma. We used the bimodal (bus and train) transportation to Machu Picchu. The check-in process was efficient and conveniently located in Cusco. The roads were a little rough, but the bus was comfortable. When we arrived in Ollantaytambo, we had about 40 minutes before the train departed. There was a comfortable lounge for waiting with Wifi and clean bathrooms. The train ride was great, with awesome views and they let us go to the second car to get pictures from a "balcony" on the train. When you arrive in Aguas Caliente, there weren't any signs, but there is only one street, so you can find the buses up the mountain easily. Anywhere along Cusco/Machu Picchu route, there are always street vendors selling anything you need, from candy and soda to face shields and everything in between. Overall, I liked the Inca Rail service and it was less expensive than Peru Rail.
My only complaint was that face shields were required on the train in both directions. We rode on the bus for 2 hours with only a mask required and then suddenly you have to wear a face shield on a less-crowded train. That just doesn't make any logical sense.
My only complaint was that face shields were required on the train in both directions. We rode on the bus for 2 hours with only a mask required and then suddenly you have to wear a face shield on a less-crowded train. That just doesn't make any logical sense.
Written March 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear strickland_michael
We appreciate the time you have taken to wright this positive feedback.
It is truly a pleasure for us to know that you specially enjoyed the experience on board our The Voyager Premium & Lounge service. We are sure you took good photos of the great views at our balcony!
Regarding the face shield, we are happy to share that since March 19th the peruvian gobernment modified the biosecurity protocols at trains, and it is not mandatory any more.
We sincerely hope you have the opportunity to visit us again in the near future!
Warm regards,
The Inca Rail Team
Written March 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anishka A
Weston, FL66 contributions
Mar 2022 • Family
I booked the all inclusive Inca Rail 360 roundtrip to Machu Picchu which left Cusco at the Inca Rail office at 4:20am (Why this time? I did some research and found that there will be less traffic not only on the road but when you arrive at Aguas Calientes / Machu Picchu; so happy we booked this time). I was very happy with the punctuality of the bus transportations (to / from Cusco). The train was very clean, with comfortable seating. The views were amazing going to Machu Picchu and I'm glad we sat on the left side going which had the best views of the water and landscapes. However, if I could take a half a star away, it would be due to no food/drink service onboard the train. I really could have enjoyed a nice cup of tea onboard. Hopefully this is allowed soon. But Peru as of 3/2022 is very strict with masking. Once we arrived into Aguas Calientes, we were introduced to our Tour Guide which was included with the trip as well. He took us to the bus which transports you to Machu Picchu (about 25 mins). He was super nice and took beautiful pictures as we toured through Machu Picchu. He also took us and dined with us at Chullos, which has some great food and views (try the alpaca and fried squid there - the best!!). After, we had time to rest and lounge before heading back to the train. Certainly tired and didn't care which side of the train we were on. I was also pleased that there were smaller buses which took us back from Ollantaytambo, directly to our hotel. We departed at 4:12pm and arrived to our hotel in Cusco around 8:15pm. Overall, very organized/seamless day trip at Machu Picchu from Cusco organized by Inca Rail. Again, I'm happy I picked the early itinerary as well. Highly Recommend!
Written March 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Bahamian,
We appreciate the time you have taken to write this positive feedback about your experience with us, many thanks for share it.
We are glad that we were able to provide you a beautiful experience and that you enjoyed your time in our train,as well as ,our all inclusive service. Also pleased that our guided tour and all the organization was to your liking. We are sure that soon we will be able to offer drinks and food on board again
Sincerely hope you have the opportunity to visit us again in the near future!
Warm regards,
The Inca Rail Team
Written April 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ugurshen
Istanbul, Türkiye1 contribution
Feb 2020
They are the only option to choose! Also they are discriminating against the Peruvians and the other nationalities. There are no other company or country who gives different prices for foreigners. This is totally rip off.
I can swear that this is the far most expensive journey for 1,5 hour train ride. Also in our wagon, people were talking so high that none of your conductors tried to calm those rude guys.
Another thing is that, they have no Wi-Fi on your trains, that is a total shame for them.
The last thing is your air conditioning system, even the weather was so cold and we continuosly told to stop this a.c., they opened it again and again and again.
As a result, I will pray for a new company to emerge who can respect the passenger requests and offer better service, better ticket prices and send your company to the history.
I say and will say never ever again!
I can swear that this is the far most expensive journey for 1,5 hour train ride. Also in our wagon, people were talking so high that none of your conductors tried to calm those rude guys.
Another thing is that, they have no Wi-Fi on your trains, that is a total shame for them.
The last thing is your air conditioning system, even the weather was so cold and we continuosly told to stop this a.c., they opened it again and again and again.
As a result, I will pray for a new company to emerge who can respect the passenger requests and offer better service, better ticket prices and send your company to the history.
I say and will say never ever again!
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear ugurshen,
We are very sorry for the events and unforeseen events that have caused the trip to not exceed your expectations.
For us your comments are very important so we will take into account each observation to continue improving our services day by day and thus continue to offer a quality service.
We hope on the other hand that your visit to Machu Picchu has been incredible.
The Inca Rail team.
Written February 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I bought the all inclusive package. I was emailed boarding passes for the train. Where do I get the bus tickets and the entrance ticket to machu picchu that was included in my package?
Written April 15, 2023
With the full package from Inca trail they pick you up at the hotel and stay with you in all steps : bus to the train station (2 hrs) train to Macchu Picchu (1.5 hrs) and then a bus going up to the ruins.....Very nice trip
Written April 17, 2023
I just bought tickets for wrong days. O need to reeschedule my booking.how can i do that?
Written November 11, 2022
If you purchased via Inka Rail, you can use the chat feature on their website, you can also call.
Written November 12, 2022
Hi there. We purchased the voyager bimodal door to door from Cusco to Machu Picchu and 360 binodal door to door from Machu Picchu to cusco. It says departure 4:20am with boarding at 3:50am. What time should we expect the hotel pick up in cusco? Our trip is for July 7th, 2022. Can we pick up tickets the day before or only 30 minutes prior to departure? Thank you.
Written June 5, 2022
Bonjour! Es-ce qu’ils sont très strictes par rapport aux bagages? Le poids est correct, mais le mien est un petit peu plus gros que demander…
Written April 13, 2022
I have the chance to take the bus/train from Cusco to MP in the afternoon or at night time. Is the view during the daylight worth a little extra hassle and rush from the airport? Or can I relax in Cusco for a couple of hours and take the night time train and not miss much? Thank you!
Written March 23, 2022
The view is worthy but don’t be stressed you will miss it out. You can see it on the way back. No rush, direct flight to cuzco is exhausting, keep calm and wear sombrero (seriously).
Written March 25, 2022
Recibí un bono de canje al solicitar la reprogramación de mi viaje, pero no encontré cómo usarlo en el sitio web al comprar los nuevos boletos.
¿Puedes ayudarme?
Written November 3, 2020
Estimado Lucas, por favor para que pueda realizar la reprogramación con su Travel Voucher vamos a contactarlo por interno para poder asistirlo de inmediato.
Saludos,
El Equipo Inca Rail
Written November 9, 2020
When do you think to refund money due to cancel operations?
Written June 3, 2020
Good morning 7onurt, we wish to indicate that due to this atypical and unpredictable situation in which we find ourselves due to the expansion of the Covid-19 and the extreme containment measures adopted by our Peruvian Government (as well as that of other countries), we have seen ourselves in the legal obligation to suspend our railway operations, as is known. Properly using our faculties we are offering all the facilities to grant you favorable alternative options for your trip, such as: i) enabling the possibility of changing the date or ii) applying the endorsement of your tickets in the name of another passenger, among other options, is That is why we kindly invite you to indicate the number of your voucher so that we can assist you quickly.
Written June 4, 2020
Hola...compre boletos cusco-mapi 360ª IDA Y 360ª BIMODAL VUELTA PARA JULIO 2020...nunca me aclararon nada sobre el equipaje , estare en itinerario de viaje y no tengo donde dejar mis bolsos ...QUE EQUIPAJE PUEDO LLEVAR EN MI VAGON??
Written November 26, 2019
Estimada Mariela E,
Muchas gracias por contactarnos.
Con respecto a su consulta, el boleto de viaje le otorga el derecho a llevar en el tren un equipaje de mano (mochila, bolso o maletín) con una medida máxima de 46 pulgadas lineales/118 cm. (alto+largo+ancho). Recuerde que nuestros compartimentos dentro del tren son compartidos con todos los pasajeros, gentilmente, le solicitamos pueda llevar solo el equipaje permitido.
No olvide que puede dejar su equipaje en nuestro storage en Ollantaytambo!! el cual se encuentra a media cuadra de la estación de tren y cuenta con custodia 24 horas, cámaras de seguridad interiores/exteriores y el servicio es libre de costo solo tiene que mostrar su boleto de compra.
Si tuviera alguna duda o consulta quedamos atentos para apoyarlo!
El equipo Inca Rail.
Written November 26, 2019
Buenos días, compre dos boletos, me enviaron un primer voucher de compra me aparecen ambos boletos ida y vuelta, y mas tarde me encian un nuevo mail, "nuevos comprobantes de pago" en donde sólo me figura el boleto de ida y vuelta de un solo pasajero, quisiera saber por qué no me figura de los dos si yo compre para dos personas en una misma reserva???, muchísimas gracias por atender mis dudas
Written November 8, 2019
Ashlika
Brampton, Canada
Backpacking all of Peru which means I have to bring my whole luggage with me on the train. Any suggestions to use a hiking backpack vs a luggage?
Written November 3, 2019
I used the live chat with Inca Rail online to request extra luggage requirements. Via email exchange I received confirmation and printed a hard copy along with tickets to show at boarding. We did not need extra as we carried a travel backpack, and an overhead carry on. The staff is very accommodating.
Written December 7, 2019
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.