Machupicchu Explorers E.I.R.L
Machupicchu Explorers E.I.R.L
5
7:00 AM - 9:00 PM
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 9:00 PM
Saturday
7:00 AM - 9:00 PM
Sunday
7:00 AM - 9:00 PM
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Machupicchu Explorers E.I.R.L
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
5.0
288 reviews
Excellent
277
Very good
7
Average
1
Poor
1
Terrible
2
These reviews have been automatically translated from their original language.
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Joanne L
4 contributions
Oct 2023 • Solo
This company is fantastic. I've just arrived home after visiting Peru and I chose Machupicchu Explorers for the Cusco part of my trip so I didn`t have to arrange anything myself and I was not disappointed. The company was great. I had the option to change parts of the trip that I didn`t want to do, to something else. Nothing was too much trouble for them and if I had any questions they answered my messages within minutes via email or WhatsApp., The guides were very knowledgeable and the transport was always on time. The hotels that I used were very good quality, very comfortable, and included breakfast. I was very nervous when I went to Machu Pichu as I am scared of heights, but the guide Walter made me feel very relaxed and spoke to me about the history of Machu Pichu when I was feeling anxious about the height. I can 100% recommend this company to anybody that wants to do a tour at very competitive prices 😊😊😊
Written October 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rashade C
7 contributions
Jul 2024 • Family
We went as a group of 10, since the beggining of our communication, our agent Gaby, was amazing! She was able to tailor a great tour that included everything we wanted and more! We had a few issues that were swiftly fixed by Gaby and everyone on the team as well as our drivers and guides were exceptional, shout out to Milda, Raul and Christian! Thank you for having us and making this dream happen! 10/10 would recommend, my only advice would be to be very specific with your scheduled throught out the day so they can plan accordingly and if you’re a large group make sure its only you and there are no added groups.
Written July 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolina Z
3 contributions
Aug 2023 • Friends
Peru is definitely a place to return to and continue exploring its culture, gastronomy and monuments. The Machupicchu Explorers agency was very professional, from the beginning with very diligent quotes with suggestions and always open to changes, the response was always quick. Once in Peru our itinerary was fulfilled as planned, punctual at the time of transportation and tours. All the guides were very professional, especially Milda who shared all her knowledge in each of the Ruins, explaining in detail and answering each of our questions, a very trained, kind and warm person.
Written September 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcela C
Province of Limon, Costa Rica10 contributions
Jul 2024 • Family
I want to start by saying that Kilma is the best, super attentive at all times, pending, trying to resolve any details. Had it not been for her, many of the tours mainly in Cusco would have been a disaster.
In Lima the service of the agency was excellent, unbeatable, extremely punctual, interested, all friendly guides and with lots of information to give.
However, in Cusco it was a completely different story. Since we arrived at the airport the young woman in charge of picking us up was gone, suddenly appeared running without a sign or identification of anything. Super transport was more interested in discussing her personal problems with the driver than welcoming and explaining a little Cusco. Come on! We are tourists we want to be told about the place, give us recommendations, fall in love with interesting data of what we will have our stay.
At night, it was supposed that type 7pm someone else arrived to give us all the information of our tour the next day to Machupicchu, but it was not until 9pm that the same young woman appeared with stationery in an envelope but without explanation of anything. I had to ask the questions and for everything I had to call Kilma to consult. Aren't you supposed to get a Guide with all the knowledge to detail the tour and give me all the information? If they were just going to hand me papers, they would have left it in the lobby and not made me overnight after a day of traveling and before such a heavy tour with Machupicchu. In the end I told the lady to please leave and that I would speak to Kilma directly, who kindly at 9:30pm answered my call and helped me with all the information.
The next day, we were supposed to be at the station at 8am and it was until 8:15am that a taxi appeared to take us, when we made the claim to the driver told us with great sorrow that they have just been hired the service and advised on the radio that we were from 7:45 waiting for the transport. Bad, very bad, because from the day before we warned that we were going with a little girl and we didn't want to run!
The logistics to Machupicchu were fatal, we were put on an itinerary in which we had to take lunch at 6pm, unusual, despite knowing that we were with a 3-year-old girl. And to top it off, when we got back to the station in Cusco our transport had to be waiting and never showed up. 11:30pm us with our little girl asleep in her arms in the middle of the street and with cold 3° without our driver appearing. Mr. Romulus, an emergency contact, answered until after the third call and then told us that we had better take a taxi because the driver was not answering and that the next day he would return the taxi money, which did not happen.
Anyway, Lima: spectacular. Cusco: of oblivion
In Lima the service of the agency was excellent, unbeatable, extremely punctual, interested, all friendly guides and with lots of information to give.
However, in Cusco it was a completely different story. Since we arrived at the airport the young woman in charge of picking us up was gone, suddenly appeared running without a sign or identification of anything. Super transport was more interested in discussing her personal problems with the driver than welcoming and explaining a little Cusco. Come on! We are tourists we want to be told about the place, give us recommendations, fall in love with interesting data of what we will have our stay.
At night, it was supposed that type 7pm someone else arrived to give us all the information of our tour the next day to Machupicchu, but it was not until 9pm that the same young woman appeared with stationery in an envelope but without explanation of anything. I had to ask the questions and for everything I had to call Kilma to consult. Aren't you supposed to get a Guide with all the knowledge to detail the tour and give me all the information? If they were just going to hand me papers, they would have left it in the lobby and not made me overnight after a day of traveling and before such a heavy tour with Machupicchu. In the end I told the lady to please leave and that I would speak to Kilma directly, who kindly at 9:30pm answered my call and helped me with all the information.
The next day, we were supposed to be at the station at 8am and it was until 8:15am that a taxi appeared to take us, when we made the claim to the driver told us with great sorrow that they have just been hired the service and advised on the radio that we were from 7:45 waiting for the transport. Bad, very bad, because from the day before we warned that we were going with a little girl and we didn't want to run!
The logistics to Machupicchu were fatal, we were put on an itinerary in which we had to take lunch at 6pm, unusual, despite knowing that we were with a 3-year-old girl. And to top it off, when we got back to the station in Cusco our transport had to be waiting and never showed up. 11:30pm us with our little girl asleep in her arms in the middle of the street and with cold 3° without our driver appearing. Mr. Romulus, an emergency contact, answered until after the third call and then told us that we had better take a taxi because the driver was not answering and that the next day he would return the taxi money, which did not happen.
Anyway, Lima: spectacular. Cusco: of oblivion
Automatically translated
Written August 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gustavo
Panama City, Panama6 contributions
Nov 2023 • Couples
I highly recommend Machupicchu Explorers to plan your trip in Cuzco and Aguas Calientes (Machupicchu). The Tour guides are extremely well experienced and make you feel safe and accompanied in every step of your trip. They explained all the historical places of Cuzco and Machupicchu and they were so kindly and helpful in whatever we needed for our trip. We could not have made the trip without them: the distances are long from one place to the other one. Moreover it is cheaper to get the package with them than doing it by your own.
Written November 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moisés C
El Roble, Costa Rica12 contributions
Sep 2023 • Couples
Machupicchu explorers met our expectations, responsible and compliant with what they sell.
All the guides were very good, but I want to highlight the work of the guide Milda, who was attentive to the altitude shock that my wife suffered while climbing the 7 Colors Mountain. She had the patience to help my wife reach the goal of reaching the mountain. top and for that reason, thank you!!!
Also, thank Gabriela who helped us schedule the itinerary of what we wanted to do in the beautiful land of Peru.
Moi and Mel.
All the guides were very good, but I want to highlight the work of the guide Milda, who was attentive to the altitude shock that my wife suffered while climbing the 7 Colors Mountain. She had the patience to help my wife reach the goal of reaching the mountain. top and for that reason, thank you!!!
Also, thank Gabriela who helped us schedule the itinerary of what we wanted to do in the beautiful land of Peru.
Moi and Mel.
Written October 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tourist686722
2 contributions
Sep 2023 • Couples
They complied with what was agreed. The food was good and the guides were very friendly, especially Milda.
We did not pay for the tour with accommodation so I cannot comment on the hotels.
Everything else good!
Be careful, book in advance because the tickets to Machupicchu sell out quickly, we had to buy it a day before entering because they reserve with little notice but we managed to do the complete tour *Lacta Machupicchu*.
We did not pay for the tour with accommodation so I cannot comment on the hotels.
Everything else good!
Be careful, book in advance because the tickets to Machupicchu sell out quickly, we had to buy it a day before entering because they reserve with little notice but we managed to do the complete tour *Lacta Machupicchu*.
Written September 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica R
1 contribution
Aug 2023 • Family
I highly recommend the agency, our stay in Peru was great :) we had fun, we saw new and beautiful places, we took many photos until the family was delayed because of the beautiful views and landscapes that they took us to see, we were left with a nice experience, it's a shame that the Tiawanacu tour could not be given and they refunded us the money paid for that tour without any problem. Despite this, we liked having the services of Machupichu Explorers and assistance during the 10 days we were there! :) The incredible guides are always punctual, attentive to our doubts and concerns and very respectful.
Written September 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elvis R
7 contributions
Dec 2023 • Friends
The experience with Machupicchu Explorers has been 10/10! Fiorela has been very attentive to us, she has explained everything very clearly and even went the extra mile to ensure that we were on time for our flight! Thank you! Equal thanks to Christian and Raul for sharing the Inca stories.
Written December 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy R
1 contribution
Aug 2023 • Friends
We had an incredible 8 days in Peru, we saw the mountain of colors, Machupicchu, Laguna Humantay and others. The coordination of Machu Pichu Explorers was spectacular, from when they picked us up in Lima until they took us back to the airport to return to CR. I recommend them. 100% everything very good and always very attentive.
Written August 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PESIMO SERVICIO NOS DEJARON ESPERANDO POR TOUR CON PAGO COMPLETO, no vayan, no responden sus telefonos de contacto ni dan una respuesta
Written October 31, 2024
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