Dear Jake,
Thank you so much for taking the time to write this valuable review, we always take very seriously our customer's feedback:
We have contacted you to verify the places you went to during the tour and also to get some information about the second-day restaurant that we do not include (you are free to choose any restaurant) but we didn't get a reply.
During the Maras Moray Tour, we provide transportation, a private guide, entry tickets, meals in local restaurants, 3-star hotels, and panoramic trains to return.
For lunch, on the first day, we work with the best local restaurants like Tika Wasi, Pukapunku, they serve local food in a buffet style, and some drinks like beers, coffee, this is in general all restaurants in Cusco region will not include drinks.
In Ollantaytambo dinner is served in a menu style, you can choose appetizers, main dishes, and drinks are not included.
The Hotels, we work with the best hotel in Aguas Calientes in the 3-star category, like Susanna INN, Intipunku, Waman Machu picchu. Form this the preferred hotel is Susanna due to the river view and wider rooms and good service. After researching, your hotel assigned was Susanna INN, but due to overbooking the hotel was changed to Adventure House, a new hotel that is next to Susanna, same category, same services, of course, this was not authorized by our company and we will not be going to this hotel anymore.
All hotels in Aguas Calientes are located near the railways, or the nightclubs area, is a very small town and noise could be always a problem no matter which hotel, we choose carefully our hotels according to our customers feedback.
On the last day, we don't include lunch, you are free to go anywhere you prefer, we don't know how or why your tour guide or we don't know who suggested or take you to a specific restaurant, this is why we contacted you to have more information, please we would highly appreciate if you can give us more information because we don't include lunch and we do not suggest a specific restaurant.
We are really sorry that we met your expectation, we will work harder with the suppliers to avoid future disappointments with our guests.
Thank you for traveling with us.
Best
Carlos Coronel