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Cusco Explorers

#329 of 2,105 Tours in Cusco
Cusco, Peru

Cusco Explorers
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SueJF810 wrote a review Jul 2016
Gauteng, South Africa22 contributions10 helpful votes
We did the 4d3n Inca Trail in a group of 8 people, 6 of whom were in our party. Our ages ranged from 65 to 17, with the majority well over 50 so our pace was a little slow. We were told by our guide the night before we left, that we would be hiking 10kms on each of the first 3 days and then 12km on the last day, as our campsite for the last night was 6hrs away from Machu Picchu. So a sunrise at Machu Picchu was never on the cards, and as it turned out, there was heavy mist over the mountains early and those groups that arrived very early, didn't get to see it from the Sun Gate anyway. We did though, as the clouds had burned off by the time we got there at 11am. The first 3 days were hard work, with plenty of rests while walking due to altitude. We had plentiful food, sometimes too much and the cook did wonders. The tents they provided were far too short if you were over about 5' 6", my husband having to sleep on the diagonal, which made it squashed for me, but the porters were great and every effort made to make us comfortable. The guide spoke reasonable English and was informative. The 4th day was another matter. I must question the wisdom of a longer hike than any of the others, on the last day. We left from our 3800m high campsite after a quick cup of coca tea at about 3.30am, having immediately to descend steep staircases in the dark and walk along stone paths cut into the mountainside, with a steep drop on the one side. We had been given a packed "breakfast" which consisted of a flat roll with a little cheese, an apple, box juice and small pack of biscuits. This to last us till we got To Machu Picchu after hiking for approx. 7hrs, with a short break at the control point. By the time we arrived at the Sun Gate we were exhausted and hungry. The guide wanted to catch a 2pm train back to Cusco, so we were pressured to move down to Machu Picchu. By now it was boiling hot, the place was full of people, making it hard to move and we desperately needed some food. But we couldn't stop because the guide wanted us to go with him on the tour he was going to give us of MP, and he didn't have time to wait. I was disappointed because before he had given us very informative talks about other Inca sites we had stopped at, but we had to have a break first. We reluctantly decided to forego the tour in favour of a break, and we ended up buying a guide book and doing our own tour! Once we had had lunch, the day visitors had abated and there was more place to move and look around, making it more enjoyable.
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Date of experience: June 2016
Dutchy999 wrote a review Dec 2013
Utrecht, The Netherlands13 contributions10 helpful votes
We did the Inca trail with Cusco Explorers. It was ok, but I would not recommend this agency for the following reasons. 1) food was average and meals were a too small 2) guide Juana was not very friendly or helpfull 3) The group of 16 people was too big, mainly for the dinner tent, it was too full and uncomfortable. Yes, I enjoyed the hike, it was an amazing experience, if I just had to book it again, I wouldn't book it at Cusco Explorers. Actually we booked it at Confort Tours Peru who booked it at Cusco Explorers. So I wouldn't go for these agencies.
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Deetee100 wrote a review Nov 2013
London, United Kingdom1573 contributions324 helpful votes
There are plenty of good companies offering the Inca Trail, so no need to select this rabble. This is not a cheap trip, so you should expect better (I did). The 'guide' was unable to speak understandable English, the food was appalling (but you have to eat it, since you need the energy for the daily climbs). Worst of all, there was no provision for first aid or altitude sickness, no 'Plan B' should anything have gone wrong - and there is plenty of potential for things to go wrong, inadequate tents (too small for taller Europeans), no care for the wellbeing of the group. We were able to observe the provisions provided by other groups on the trail (and they were far superior). Also, their office in Cusco is almost impossible to find and always closed - be prepared to have to make a phone call to Buenos Aires in order to get through to somebody to speak to. Once they've got your money, they don't care. Avoid.
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Date of experience: October 2013
diane46111 wrote a review Jun 2013
10 contributions8 helpful votes
my daughter and son booked the inca trail with cusco explorers nine months in advance.. she confirmed with them before leaving the states when they arrived in cusco they were met at their hostel only to be told sorry we lost your permits!!! are you kidding me very upsetting and irresponsible. they are on an alternative route now so i will get a update. but how disappointing to travel so far and be let down.
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Date of experience: June 2013
Ctaz0314 wrote a review May 2013
4 contributions3 helpful votes
I would never recommend this tour group to anyone. It took me emailing them 2 seperate times once I arrive in cusco before they told me anything about the tour schedule. Then when they finally called they only told me what time to be ready. The first guide barely spoke English and was just frantic. We never knew what was going on because the itinerary they gave us was just bullet points. Once we got to the train in ocytanmbu they left us pointed to the trains Station and we had to figure out what train to get on. They never asked us what time we wanted to take the train into or out of Aguas calliente so we were waiting around for six hours both days with nothing to do. When we told them we wanted to switch our train times not only were they extremely rude they were extremely unhelpful. They also had the tour start late at Machu Pichu and signed us up for the first group to hike Waynapicchu so we had to leave the tour (the only part we were actually with a tour guide) early to get into Waynapicchu at our scheduled time. In summary a terrible company with NO professionalism
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Date of experience: May 2013