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Incas Expedition

Arequipa, Peru
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About Incas Expedition
Inca’s Expedition Travel Agency, Opera since 2014 performing activities Travel Agency, Tour Operator Receptive and management of external resources for tourism businesses. Our travel schedule is focused both collective groups and private groups to manage bookings and Tour hiring, transfer and I gather private, experiential tours, national buses and trips of all kinds throughout Peru, Bolivia and Chile. Among the services we provide for companies in the tourism sector are marketing, recruitment, representation, management and computer maintenance and others.
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Incas Expedition
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Eweils wrote a review Dec 2017
14 contributions31 helpful votes
I hate to put down a bad review but this company really made me doubt its integrity. I'm putting my encounters in writing and you can decide if you would like to engage such a company in future. 3 bookings were made through Clemente of Incas Expedition, all of which made about 1.5-2 months before the trip with full payment: 1) Non-stop, direct bus from La Paz to Puno - Did not went as agreed 2) Non-stop, direct bus from Puno to Cusco 3) Machu Picchu tour inclusive of all transfers/transport - Did not went as agreed 1) Instead of a non-stop tourist bus which was supposed to take us from La Paz to Puno in about 6 hours, we were given 2 sets of tickets. First set was for a public bus from La Paz to Copacabana, second set was for a tourist bus from Copacabana to Puno. Our entire journey took about 10 hours or so. The bus from La Paz that Incas Expedition booked was awful! The seats were filthy and full of food crumbs. We were also given the worst seats on the bus, the last row behind a big group of noisy students who chose to lean their seats all the way back. And because we were at the very last row, we could not lean our seats back to create room for ourselves. Once we reached Copacabana, we didn't know whether it was our stop and didn't know where to go to catch the next bus! It was a nightmare trying to converse as we spoke 0 Spanish and could only rely on others who were bilingual. We missed our dinner that day because we were traveling the entire day (additional 4 hours vs planned)! 2) The second booking went well, the tourist bus booked was good, clean, comfortable and had wifi on board. This was our only relief from the other nightmares that Incas Expedition created. 3) My friends and I traveled a long way to Peru to see the Machu Picchu (one of our friends actually had a flight time of more than 40hours!). Like many other tourists, we planned on spending more time at the site (Machu Picchu and Aguas Calientes) without rushing. We were supposed to head to Machu Picchu early in the morning and take the 430pm train back at the end of the day. Instead, we were given the 230pm train tickets for the return trip. The booking with full payment was made about 1.5-2 months in advance. About 1.5-2 weeks before the trip, I have already been chasing Clemente to provide the booking confirmation and tickets. I was very clear on the timing of the train tickets in each email that I sent him because Machu Picchu was the highlight of the trip and I did not want it to be jeopardized. Unfortunately, Clemente did not provide me with any tickets in advance and only told me "not to worry". 2-3 days before the trip, I received a whatsapp message from "Rita" of Incas Expedition asking me to "urgently" send our passport copies. Bear in mind that my booking, personal information and full payment was made long ago. As I did not have internet access until at night, "Rita" approached the hotel I was staying at and obtained the information. On the next day, I had already switched hotel. And again, someone from Incas Expedition had approached this new hotel to obtain my passport information "urgently". The hotel staff reached out to me for permission and that was how I found out about it. Few hours later, the hotel handed me a copy of the train tickets for 230pm instead of 430pm return train. By this time, I was furious and got the hotel staff to speak to them in Spanish. Apparently, a "booking error" was made. "Walter" from Incas Expedition said it can and will be rectified the next day, but only on the next day as the 430pm tickets were sold out on the system online. The next day when we met our guide who "tried" to change our tickets at the ticket counter, he told us that the booking and payment was only made 2 days ago and the 430pm tickets were sold out by then. Also, there are 2 rail companies who operated the route, the guide refused to approach the other rail company for a later return trip. When I confronted Incas Expedition, they said the guide was the one who made the booking error thinking we wanted the 230pm trip. From thereon, it was a cheap show of finger pointing. At this point, I cannot be bothered at who is lying. And all these while, Clemente cannot be reached as he was "trekking". The guide then gave us 3 options: A) take the 230pm train back B) take the night train or next day's train C) forget about the whole Machu Picchu trip and he will call it a day! We felt threatened and were furious. Believe anyone else would feel the same. In the end, we went with option A) because B) and C) were not options at all. We spent most of the limited time we have at Machu Picchu, didn't have much left for Aguas Caliente and skipped lunch for the entire day. No time to eat! There were other smaller nuisances along the way such as charging additional "PayPal fees", inconsistent information on pick up timing and who is picking us up and so on. This post is pretty lengthy, but I hope it is informative to travelers deciding on whether to use this company.
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Date of experience: November 2017
3 Helpful votes
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Response from INCASEXPEDITION, Director de Relaciones con Clientes at Incas Expedition
Responded Dec 11, 2017
Edna Thank you very much for the comments and recommendations that you send us. We as a serious and responsible company have managed as agreed and have sought the best option to make your trip according to your expectations. - We work in some cases with suppliers and we can not change the itinerary planned by them, such as the bus La Paz - Puno. That due to the issue of demand the bus has not been programmed directly and we have had to deal with the bus that travels with a stopover in Copacabana. - In the third case you asked me to return before 6:00 p.m. from Aguas Calientes to Cusco (average 04:00 p.m.). These indications have been given to our local guide who unfortunately has misunderstood believing that he wanted to be in Cusco before 4:00 p.m. - As for the payment we and other companies, it is customary for us to charge the commission for the transactions, but for this to not affect us we agree to the 50% commission payment and that you accept. Again, thank you very much for the recommendations, regarding these errors that we have had. As a company we have already taken the corrective measures so that the same thing will not happen again in the next one. Thank you very much and may God bless you
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Tara R wrote a review Mar 2017
8 contributions4 helpful votes
I highly recommend Clemente as a tour guide. Clemente is one of the best tour guides I have come across anywhere; he is smart, thoughtful, diligent, and perhaps one of the kindest and most genuinely caring men I have ever met. To describe our trip briefly - we had hired Clemente for a day trip to explore the sillar mines on the outskirts of Arequipa. Clemente was knowledgeable, and took great care to answer our questions, speaking in careful, simple Spanish because our Spanish is very basic. I noticed he was very kind because of how he treated the people we met. For example, at the mines we came across a miner working to break the rocks and stopped to talk to him; when our group moved on to the next sight, I noticed Clemente stayed back and took extra time to genuinely thank the miner for answering our questions. We liked Clemente so much we asked him to guide us on a trip from Arequipa to Cusco - he helped us arrange a car, and created an itinerary for the four day trip - full of interesting for and beautiful stops along the way. At each stop, and countless times along the way, Clemente would explain what we were looking at, share interesting facts about the nature and animals and people, and help us find the most delicious Peruvian food. We saw so many things on this roadtrip - rock forests, herds of llama and alpaca and vicuna (roaming free), we climbed a big mountain, explored farmland, watched the Condors fly, drank “vitality drink”, made friends with an old couple with their donkey, learned about Peruvian history and politics, laughed, sang songs (specifically, learned how “Mi Peru” is sung right), and when we got altitude sickness, Clemente would give us some coca leaves and this special smelling oil (kind of like spearmint) that helped us feel better. Of all the guides I’ve had over the years, Clemente stands out not only as a great tour guide, but as a genuinely dedicated and caring teacher. Will definitely be visiting him on our next trip to Peru.
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Date of experience: December 2016
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Response from INCASEXPEDITION, Director General at Incas Expedition
Responded May 6, 2017
Miss Tara, INCA'S EXPEDITION Travel Agency is pleased to welcome you and to take the opportunity to thank you deeply for the preference for our service and your wonderful comments on the team and the company. Your comments make us a better company every day and better people, in addition it increases our commitment of service and satisfaction to our clients like to you. Through what we offer you. May the Lord Almighty guide and enlighten him and hopefully he will soon return to Our Country. You soon.
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Renee C wrote a review Mar 2017
6 contributions1 helpful vote
Very nice trip, well organized. Great lunch buffet. The host was very enthusiastic and the only minus was that her English was a little hard to understand.
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Date of experience: February 2017
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ItsMeMaaike wrote a review Feb 2017
1 contribution5 helpful votes
We booked our bus from Arequipa to Cusco with them. They are very friendly and help you as much as they can, even with questions about Machu Picchu,.. Very recommendable!
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Date of experience: February 2017
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Robert W wrote a review Feb 2017
Hannover, Germany1 contribution5 helpful votes
Booked the clasico colca trek and a private ruta del sillar tour. Both was perfectly organized and communication via whatsapp was easy. Yurema is a very friendly and authentic person.
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Date of experience: February 2017
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Response from INCASEXPEDITION, Director de Relaciones con Clientes at Incas Expedition
Responded Oct 12, 2018
Robert, Thank you very much for your kind comments and satisfied that our efforts as a company and team have been of your complete satisfaction, also happy to have served and in turn that you get a good impression of our land Arequipa-Peru. May it go very well and may the almighty guard it. Come back soon.................¡¡¡¡¡¡¡
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