Piedra de Agua Fuente Termal & Spa

Piedra de Agua Fuente Termal & Spa, Cuenca: Hours, Address, Piedra de Agua Fuente Termal & Spa Reviews: 4.5/5

Piedra de Agua Fuente Termal & Spa

Piedra de Agua Fuente Termal & Spa
4.5
Hammams & Turkish Baths • Spas
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8:00 AM - 9:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 9:00 PM
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About
Piedra de Agua - Fuente Termal y Spa is a modern and complete thermal tourism center located 20 minutes from downtown Cuenca - Ecuador. Built almost entirely from limestone rock of volcanic origin carved out of the same location, Piedra de Agua combines stone, glass and wood in its clean and modern architecture to achieve delicate and comforting spaces. Our main attractions are our THERMAL WATER of volcanic origin and a series of related services which include volcanic mud treatments, vaporized massages, steam baths, contrast baths, box steam baths and more. Our guests can take full advantage of the world renowned medicinal and healing properties of natural thermal water in a place specifically designed to relieve stress and find peace and serenity.
Suggested duration
2-3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
513 reviews
Excellent
318
Very good
125
Average
42
Poor
18
Terrible
10

Nicki E
Illinois432 contributions
My parents gave us a little “fun money” before we departed the US, and what’s more fun than soaking in a thermal pool followed by a half-body massage in a lava cave? Piedre de Agua is located in a small town called Baños at the edge of Cuenca.

When we first arrived, we felt a little intimidated by all the people in the pool and were surprised to see a bunch of children splashing around. But we let the warm waters do their work and soon felt very relaxed. Remember to bring a pair of flip flops for walking around the rocky pool area. You will be given a comfy robe when you arrive. Also, you can order drinks from the bar to enjoy at a poolside table. We got lucky with 2 for 1 drinks during our visit (piña coladas were yum).

Alone in the cave with my excellent masseuse and separated from my Spanish speaking daughter, I awkwardly figured out I needed to take off the top of my bathing suit. Then I awkwardly realized I needed to make a choice between 3 treatments rather than simply saying “Sí” to all three. But I bumbled through it, and was put back into my relaxed state as soon as the massage started (I went with lavender, by the way).

Peidre de Agua is a $5 taxi ride from the city center, and the first taxi we asked knew exactly where it was. They will call you a taxi back to town from the front desk if you ask. We made pool & massage reservations ahead of time by contacting the spa via WhatsApp. ($15 p/p for 2 hours in the pool, $25 for a 25-minute half-body massage)
Written October 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Candice M
5 contributions
The circuit is a must.
2 mud baths, hot and cold mineral pools, steam box and other relaxing pools!

If you get the 4 hands massage, I suggest you ask them to not massage the same spot together. Have one massage your feet and the other massage your shoulders for example.
Written June 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

James
Naples, FL1,071 contributions
Couples
We opted for the subterranean spa circuit and thoroughly enjoyed the different mud treatments, steam baths, and salt/coffee exfoliations. Wonderful 50-minute couples massage too! Great value and service for the money. Located in Baños, about a 25-minute taxi ride ($4.00) from the city center. Friendly and professional staff.
Written June 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Larry H
Chico, CA3 contributions
Couples
Signs all over spa areas say silence please, but there was a constant grinding, pounding hammers and drilling filled the air everywhere. CONSTRUCTION IN PROCESS! Water in special cave pool over 110 degrees or hotter. My spa at home is 105 degrees constantly. I could not put my foot in the water. Massage was over powered by boom box editing outside construction noise. Food was good. Worst spa I've ever been to on six continents. Here is the funniest and sick hook to get customers, (Supposedly some flousy organization) gave this spa a trophy for the best spa in North and South America, and it is displayed on the check-in counter. BEWARE!!!!!!
Written August 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ruth T
8 contributions
We took the subterranean spa tour which was fantastic, having visited the spa previously to do the regular tour I can say that both options are fantastic but the subterranean provides more privacy. I always enjoy visits to Piedra del Agua and recommend it to everyone I know that visits Cuenca! Mateo our guide was fantastic and really went out of his way to bring us a fantastic service. 100% recommended!!
Written April 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

pfefmeister
San Francisco, CA2,596 contributions
Couples
This is a nice clean spa, but it is small. The day we visited there were maybe 20 people using the facility. Evidently, there are parts of the property closed for renovation, so we got a rate of 2 for $35. What we received for that is access to the two mud pools, the volcano caves (one hot and cold pool), the box steam, and the three outdoor pools. If there are more than 20 people, the place would be crowded. Also, smearing the mud all over your bodies means you have to wash it off - which is difficult. What ends up happening is that the soaking pools get polluted by the red clay. It just felt dirty. Still, a nice day spent here for a bargain price. I’ve seen better.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sarah B
2 contributions
10/10 experience. The subterráneo tour was really special—every treatment area offered something different and rejuvenating, it was all very private, and the guides were excellent. Their attentiveness and good energy made the experience. I booked via WhatsApp and they were very responsive and accommodating even though it was a busy holiday weekend. Despite the crowds the staff was attentive and wonderful and the experience was very well organized. Would definitely recommend this to anyone looking to unwind in a very special place.
Written May 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

PDWood79
Ashford, UK188 contributions
So just got back from the spa and sat down to write this review. The staff are muy bien and it is a nice place and appealing to the eye. However if you go you need flip flops or some kind of foot protection. The paving is uncomfortable, there are triping hazzards all over the place, and it is slipery in a lot of spots. It is a health and safety nightmare in regards to lack of hand rails. I personally wasn't comfortable with the "circuit". Too many people in close contact for my liking, that is for me personally my wife was fine and loved every minute. Again the staff were great and went out of there way to help. The place is beautiful with the rock design too,though getting a little tired in some places. So it is nice-ish in many ways but it is not peaceful with the amount of people. This is my view.
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kathy K
Boquete, Panama35 contributions
My husband and I visited the Spa on 1/15/20. The entire experience was amazing. We had a guide takes us around from point to point and explain the processes and their benefits. After you make the "circuit" you can spend as much time as you wish. Total we spent three hours and even got a milk shake delivered to us in the Japanese Pool. I would highly recommend the Spa and may even go back again. How can you beat $.15.00 a piece?
Written January 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Christian D
2 contributions
Couples
Super recommended! The personal is really nice and attentive. They don't hurry you to go through the spa circuit, they let you take your time. In the end we got a tea while waiting on our cab and an employee guided us to the cab with an umbrella because it was raining.
Written March 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Piedra de Agua Fuente Termal & Spa

Piedra de Agua Fuente Termal & Spa is open:
  • Sun - Sun 8:00 AM - 9:00 PM
  • Mon - Sat 8:00 AM - 10:00 PM

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