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Review Highlights
Above and Beyond

This was a trip of a lifetime and my spouse and I hit the ground running as soon as we got off the... read more

Reviewed July 17, 2017
ginny m
,
East Northport, New York
It doesn't get better than this!

We booked a custom adventure to Ecuador and Peru with Surtrek. Our Agent, Ligia, was an exceptional... read more

Reviewed July 2, 2017
Sam D
,
Miami, Florida
Read all 57 reviews
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Alfonso Tandazo having worked for three years as a tour leader in South America and having been accompanied by explorers in the most spectacular, most remote, and least explored destinations on the continent, in 1993 we decided to found Surtrek Tour Operator with our good friend from Germany, Gerhard Schuetz. We did this with the vision of offering tailor-made services for people with special interests, especially in the areas of trekking, climbing, mountain biking, river rafting, and expeditions, as well as trips to the Galapagos Islands and the Amazon. Since the very beginning, we have focused on offering professional services of the utmost quality. Little by little, we began diversifying our offer until we became one of the companies with the most products and services for its clientele. Our philosophy is to operate in the native languages of our clients. That's why our staff is made up of passionate travel specialists of several different nationalities such as: Germany, Switzerland, France, Russia, the United States, Brazil, Japan, China, and Korea. The destinations we offer our clients throughout South America have grown significantly and now we have our own offices in Ecuador as well as local partners in Peru Venezuela, Colombia, Chile, Argentina, and Brazil. Now, Surtrek wants to offer the best travel consultations with our experts so that each individual traveler can design and create the trip of their dreams. We will take care of every little detail so that all travelers, whether they be families, individuals, groups, or for special events, can live out their extraordinary experience to the fullest.
  • Excellent84%
  • Very good14%
  • Average1%
  • Poor0%
  • Terrible1%
Travelers talk about
LOCATION
Quito 170150, Ecuador
CONTACT
Website
+593 2-250-0660

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1 - 10 of 48 reviews

Reviewed July 17, 2017

This was a trip of a lifetime and my spouse and I hit the ground running as soon as we got off the plane, seeing giant tortoises, lava tubes, the Charles Darwin Research Center, marine iguanas and every kind of bird imaginable. The guides were...More

Thank ginny m
Alfonso T, Owner at Surtrek, responded to this reviewResponded July 21, 2017

Dear Ginny, Great to hear about your "trip of a lifetime" -- planned and organized by our staff -- that took you to the enchanting Galapagos Islands. As it's always our aim to go above and beyond the call of duty in providing the very...More

Reviewed July 2, 2017

We booked a custom adventure to Ecuador and Peru with Surtrek. Our Agent, Ligia, was an exceptional asset to making the trip memorable and pleasant. Together, we assembled a three week tour starting in Quito, Ecuador and traveling to the Yasuni jungle along the Napo...More

Thank Sam D
Alfonso T, Owner at Surtrek, responded to this reviewResponded July 7, 2017

Hey Sam D, Likewise..!! -- responses from satisfied clients like you seldom “get better than this.” This is why I was delighted to hear that your custom-designed and rather intricate adventure in Ecuador and Peru turned out so well. As I’m sure that you can...More

Reviewed June 29, 2017

In a few short weeks and less than a month before my departure, Surtrek managed not only to pull together an amazing tour for me, but also to fulfill a really weird special request (no, nothing kinky or immoral or illegal). They worked with me...More

Thank scholarandagentleman
Alfonso T, Owner at Surtrek, responded to this reviewResponded July 7, 2017

Dear traveler, Thanks so much for your “scholarly and gentlemanly” comments concerning the amazing tour that we helped organize with you of the Ecuador’s Galapagos Islands and Peru’s Machu Picchu, Sacred Valley and Cusco areas. We at Surtrek are proud of our ability to provide...More

Reviewed May 9, 2017

My understanding is that this company hires local guides. The guides that we had very fluent in English and knowledgeable regarding the areas. SURTREK and their representative, Ligia Gomez, provided incredible service! We started planning our trip over a year ago, with Sofia Ona. Sofia...More

Thank Arty04
Alfonso T, Owner at Surtrek, responded to this reviewResponded May 10, 2017

Dear "Arty04," WOW..!! Thanks so much for the tremendous detail concerning your trips with us to Otavalo, Cotacachi (“Leather Town”), Quito and the Galapagos Islands. (And I must say that I’m anxiously looking forward to your reviews of Hosteria Hacienda Pinsaqui and Hotel Plaza Grande)....More

Reviewed May 1, 2017

My adult daughter and I planned and booked the perfect 8day/7night cruise with Gabriela and began with one day in Quito. We returned from our day of touring Quito to the lovely Anahi Boutique Hotel and received a phone call from Gabriela saying that our...More

Thank mcgolfer
Alfonso T, Owner at Surtrek, responded to this reviewResponded May 2, 2017

Dear satisfied traveler, Great to hear that your journey in the Galapagos Islands worked out, despite your original cruise ship suddenly becoming unavailable. As you can imagine, such difficulties occur from time to time in such a location as remote as the Galapagos, which is...More

Reviewed April 28, 2017

Surtrek arranged a Galapagos trip and a jungle trip in Amazonia for us. Always responsive to requests and all correspondences, and with clear and informative communication in English. We were presented with options that fit our narrow travel windows and other expectations. Both trips were...More

Thank Peter S
Alfonso T, Owner at Surtrek, responded to this reviewResponded May 2, 2017

Thanks for the positive feedback, Peter, As the owner and president of Surtrek, I was delighted to learn that you were so pleased with your trips deep into the sometimes daunting Amazonian rainforest and through the "enchanting" Galapagos Islands. It was also GREAT to hear...More

Reviewed April 4, 2017

First the owner of this company is a very nice and honest person. However, we worked with a women named Miyuki who we thought was an expert but after returning from our trip we now know that she knew very little about Ecuador and especially...More

Thank Elissa Z
Alfonso T, Owner at Surtrek, responded to this reviewResponded April 26, 2017

Dear Elissa Z, When you and I spoke, as the owner of Surtrek I was stunned to learn of the extremely disappointing vacation that you and your family experienced during your recent trip to the Galapagos Islands. Firstly, I wish to formally express my deepest...More

Reviewed January 2, 2017

we used surtek travel to book our multifamily vacation in the Galapagos. all of our interaction was via email and their response time was good and Gabriella answered all of my questions. the agent who originally helped plan the trip left several months prior to...More

Thank nbeck
Alfonso T, Owner at Surtrek, responded to this reviewResponded February 23, 2017

Dear "nbeck," Thanks so much for sending us feedback on your trip to the Galapogos Islands. While it's great to hear that our staff member (Gabriela) provided you with more than satisfactory services, it's also good to learn from you that we need to further...More

Reviewed December 15, 2016

Surtrek organized our Galapagos cruise combined with extra days in Quito -- competitive prices, nice choice of hotel in the historic center of town, and very helpful connections. We cruised on one of the smaller boats (12 passengers) and that added flexibility and intimacy. Snorkeling...More

Thank jrl40
Reviewed November 8, 2016

My diving tour in Galápagos it was one of the best experiences I have ever had. Galapagos is amazing. Thank´s SURTREK and specially Myiuki for all help and attention.

Thank gustavotb_adm
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