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Traveler Overview
  • Excellent86%
  • Very good12%
  • Average1%
  • Poor0%
  • Terrible1%
Travelers talk about
Alfonso Tandazo having worked for three years as a tour leader in South America and having been accompanied by explorers in the most spectacular, most remote, and least explored destinations on the continent, in 1993 we decided to found Surtrek Tour...more
Quito 170150, Ecuador
+593 2-250-0660
Reviews (70)
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1 - 10 of 58 reviews
Reviewed October 1, 2018

Gabrila was really proposed us a trip that matched to our expectations, to our travel time and to our budget. She also managed in real time when needed. We didn't need to worry about anything!More

Thank rebeccabarras
Alfonso T, Owner at Surtrek, responded to this reviewResponded 4 weeks ago

Great, Rebecca! So happy to hear that our Surtrek travel specialist (Gabriela F.) met all your expectations in terms of your time, budget and the real-time assistance needed. Being based here in Ecuador for the past 25+ years, we have emerged as one of –if...More

Reviewed August 22, 2018

If you're traveling in South America, I highly recommend Surtrek. I worked with them last year to plan a trip to Ecuador and the Galapagos and they did an outstanding job. I posted a review of that trip on here as well. When my husband...More

Thank LDL007
Alfonso T, Owner at Surtrek, responded to this reviewResponded August 24, 2018

Dear Todd, Nothing is better music to my ears than hearing from clients who have again selected Surtrek to assist in planning their South American journeys. So it was great to hear that everything you experienced with us in Colombia -- from start to finish...More

Reviewed July 16, 2018 via mobile

Friends and I booked a Galopogos trip and a Napo jungle trip thru Loretta at Suretrek. Everything went better than expected with Loretta checking in every step of the way. It was reassuring to know Suretrek and Loretta had our back if something did not...More

Thank Discover552108
Alfonso T, Owner at Surtrek, responded to this reviewResponded July 17, 2018

Dear "TripAdvisor advisor," Thank you so much for your very positive feedback concerning Surtrek South American Travel’s Operator's efforts in making your trip to the Galapagos Islands and the Napo region of the Amazonian jungle a satisfying and memorable experience. Our travel planners — ones...More

Reviewed July 3, 2018

We worked with Gabriela Flores to plan a family trip to the Galapagos followed by an additional two weeks in Ecuador and Peru for an anniversary celebration. We considered several different planners and found Surtrek to be the most responsive and thoughtful. Surtrek did a...More

Thank BellTrav
Alfonso T, Owner at Surtrek, responded to this reviewResponded July 17, 2018

Dear “BellTrav,” It was great to read your review this morning! For our part, I want to personally thank you for deciding on Surtrek as the tour operator responsible for organizing your family trip to the Galapagos Islands, to Ecuador’s scenic highlands region and to...More

Reviewed May 1, 2018 via mobile

Gabriela planned our trip to Peru this year and Ecuador last year. She and the whole team make everything completely worry free. Traveling in foreign countries with children can seem a little overwhelming but this was nothing but amazing!! All the accommodations were wonderful. The...More

Thank Jstevens04
Alfonso T, Owner at Surtrek, responded to this reviewResponded May 9, 2018

Dear "Jstevens04" GREAT to hear the expression "worry free" in describing your Surtrek-organized trips to both Peru and Ecuador -- especially when keeping in mind that these involved traveling abroad with your kids. Thanks to our great team of guides and salespeople (such as Gabriela),...More

Reviewed April 30, 2018

We first met Lorena Ledesma in 2010 when she was guiding in the Amazon Basin, a love of hers. We kept in touch; and when we decided to take a 25th anniversary trip back to the Ecuador mainland and to the Galapagos Islands, we contacted...More

Thank Robert M
Alfonso T, Owner at Surtrek, responded to this reviewResponded May 9, 2018

Greeting from Quito, Robert M..!! Thanks so much for your feedback concerning the "Dream Trip" that Surtrek travel-planner Lorena Ledsma did such a fine job in planning -- as she so consistently does. Like each of the travel professionals at Surtrek, Lorena has not only...More

Reviewed April 9, 2018

From the moment we stepped on the ground in Quito airport to the departure - the entire team from Diego to others did an amazing job helping to make the trip flawless. No problems, only great experiences.More

Thank checkercab
Alfonso T, Owner at Surtrek, responded to this reviewResponded April 10, 2018

More music to our ears..!! While we here at Surtrek have racked up more than two decades in offering luxury travel experiences across Latin America, we continually strive to serve our valued guests ...such as yourself. I will personally relay your message to Diego and...More

Reviewed November 27, 2017

We booked a last minute trip to Quito and the Galapagos. Gabriela walked us through the entire process (including answering questions over phone, text, email at all hours). At our hotel in Quito, we had an envelope waiting for us with necessary visas, itinerary and...More

1  Thank Eric S
Alfonso T, Owner at Surtrek, responded to this reviewResponded November 29, 2017

Dear Eric, Thank you..!! Thanks for challenging the old stereotype that travel in South America is so trying. As you testimonial attests, with a good tour operator — like Surtrek — travel to mainland Ecuador or the Galapagos Islands ...or anywhere else in Latin America......More

Reviewed November 6, 2017 via mobile

I found Surtrek through Frommers when I was researching tour groups for the Galapagos Islands. My first contact was with Gabriela Flores, who was very informative and extremely patient with me and my persistent questions. I felt so comfortable with her handling of the Galapagos...More

Thank LDL007
Alfonso T, Owner at Surtrek, responded to this reviewResponded November 16, 2017

Hey Todd, Wow..!! Sounds like you and your husband had a FANTASTIC trip here in Quito and to our enchanting Galapagos Islands. What equally pleases me is that our Surtrek travel planner (Gabriela Flores) and our guides (Luis, Pato, David, Jacinto and Marco) performed so...More

Reviewed October 23, 2017

I worked with Gabriela to plan our trip to Quito and the Galapagos Islands. She arranged for excellent tours and English speaking guides. We were very happy with the hotels and 6-day Galapagos cruise on the Odyssey. She was in constant communication and completely answered...More

Thank Suz_18059
Alfonso T, Owner at Surtrek, responded to this reviewResponded October 25, 2017

Dear “Suz,” Now THAT’s what I love to hear, as it’s always so motivating and encouraging to receive such positive feedback from satisfied guests. Sincerely, I am glad to learn that you had such a great experience here in Quito, Ecuador and in our Galapagos...More

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