Surtrek

Surtrek

Cultural ToursHistorical & Heritage ToursHiking & Camping Tours
About
Founded in 1993, Surtrek began by offering extreme adventure trips in South America, gradually evolving to become a luxury tour operator specializing in custom-designed tours for those seeking original experiences across the continent. Today, staffed with these expert professionals, Surtrek offers informed advice so that each of our clients can enjoy the trip of their dreams. We take care of even the smallest details to ensure an extraordinary experience – whether your trip is as a family, an individual, a group of friends or for special events. As our philosophy is to offer services in each client's mother tongue, our well-traveled international staff is composed of expert advisors from Germany, the United States, Japan, and China, as well as Panama, Venezuela, Colombia, Ecuador, Peru, Chile, Argentina, Bolivia and Brazil. In addition, Surtrek is a company that acts responsibly in relation to the environment and local cultures, as we are committed to the sustainability of ecosystems.
Quito, Ecuador

Awards
Travelers' Choice
2024

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles143 reviews
Excellent
132
Very good
9
Average
1
Poor
0
Terrible
1

Gejsi R
1 contribution
5.0 of 5 bubbles
Dec 2020
We booked our trip through Surtrek following a positive recommendation from a friend who had previously used them. Ligia was incredible to work with and so responsive while we asked a series of non stop questions leading up to the trip. We knew it would be a bit of a challenge traveling during the Pandemic, and so we wanted to be sure that we would have all the necessary preparation and documents to ensure our trip would go smoothly, and Ligia was always on top of it with the right information. Having traveled to 20+ countries, I've never used a tour service prior to using Surtrek as I generally like to do my own thing and not really follow an itinerary, but in this case the convenience and peace of mind that was provided really may have changed my mind for future trips. Certain things like arranging airport transfer, or finding the right flights that Surtrek took care of ahead of time, would have been difficult to plan on our own, keeping in mind that up to date information on the islands (especially during the pandemic) can be limited. We spent 5 days/ 4 nights board the Eco Galaxy Catamaran and it was a great experience. The trip was fantastic, I highly recommend using Surtrek to book in advance, and I hope you have the pleasure of working with Ligia.
Written January 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nonsrspn
New York City, NY129 contributions
5.0 of 5 bubbles
Apr 2022
To Surtrek, thank you for organizing the trip of a lifetime for us; it was one of the most pleasant journeys that we have embarked on. The accommodations were great; food was delicious; services and people were nice. There surely is a high standard Surtrek is upholding and would recommend the Company to anyone visiting Ecuador. We were there for more than two weeks, covering Quito, Galápagos Islands, and the Amazon.

Special thanks to Ligia, Jorge, Alex, Andres, Peter, Sebastian (& Arial), and Geranio (probably the best guide in the Amazon)
Written May 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kris D
Rochester, NY14 contributions
5.0 of 5 bubbles
Jun 2021
I have dreamed of going to the Galapagos since seventh grade. Went for a month this year and trusted Surtrek to help me choose the best cruise — boat, itinerary, activities and handle all of the arrangements for park fees, airfare to and from Quito to Baltra, and everything associated. Alfonso, the owner, is clearly a passionate traveler, expert and has in-depth knowledge and insight into the Galapagos and all things Ecuador to help clients choose the best experience for themselves. The boat/cruise he recommended was AMAZING and perfect for me - truly exactly what I wanted and hoped for. Could not have found it on my own and i am grateful. Every aspect of my journey was seamless and smooth, from pick up at the airport even late at night, a guided city tour, and the most easiest check-in at an airport (Quito to Baltra) in my entire life of traveling to 40 countries. Surtrek checked in on me, ensured everything was on time and even arranged for me to get a covid test at my hotel before departing for Galapagos so I could get in. I cannot recommend this company enough. I had never used an agency before and would not hesitate to let Surtrek plan anything for me, anywhere in the world.
Written July 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ohheyhihello
California60 contributions
5.0 of 5 bubbles
Nov 2021 • Friends
Sofia from Surtrek was in an invaluable resource. I did a lot of research prior to approaching Surtrek and Sofia was extremely helpful in finalizing our itinerary, arranging transfers and flights, and matched the discounted prices I had found for various hotels and excursions. She was attentive to our requests and and very responsive. I contacted her about an issue that arose during our stay at Casa Gangotena, and she resolved it immediately on our behalf. She was a great advocate for us and ensured everything went smoothly on our trip. Our point of contact in Quito, Ligia, and our driver, Christian, were very thoughtful and helpful. We greatly appreciated being escorted through the airport check in process for our domestic flights by Ligia. This was a trip of a lifetime visiting the Galapagos, Amazon, and Andes and we are so grateful to Surtrek and Sofia for the excellent level of service they provide.
Written December 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MamataDesai
Cupertino, CA60 contributions
5.0 of 5 bubbles
Dec 2021
Alfonso's team at Surtrek made our visit to the Galapagos a lifelong memorable one. From the beginning, giving us intro to the islands over Zoom calls, helping us get bookings to finally booking a charter cruise aboard Galapagos Spirit (Grand Queen Beatriz), everything was handled smoothly by Surtrek. The guide Jaime, cruise director Anita, and entire crew of the yatch provided us excellent service. For 5 families (including 6 teenagers), we explored islands and wildlife above water and below water to our hearts content. Kids kept asking for more snorkeling trips :) We were blessed with amazing weather and a guide who made the best of the weather.
Written January 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pinkysenor
Salisbury, MA62 contributions
5.0 of 5 bubbles
Apr 2023 • Couples
I highly recommend Surtrek for travelers considering a trip to the Galapagos. We scheduled this trip several times and had to postpone due to covid. Surtrek was accommodating and professional when dealing with us. Every single person with whom we dealt was pleasant, knowledgeable, courteous and on time. All our transfers from water taxis, speed boats, airport to hotel and reverse was stress- less. Hotels were convenient and and it was obvious that care was taken in their selection. Activities were very interesting and enjoyable. Go with Surtrek - you can't go wrong.
Written April 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Danielle M
2 contributions
5.0 of 5 bubbles
Nov 2020
We used Surtrek to book our trip to the Galapagos and Quito and they were a pleasure to work with. Ligia was incredibly responsive and very thorough in the information she provided. We traveled during COVID, which added an extra layer of complexity, but Surtrek made it easy to understand the requirements we needed to meet. In Quito, we had David Carron as a tour guide and he was OUTSTANDING; I have traveled to over 45 countries and he was the best tour guide I have ever had.

In the Galapagos we cruised with thE Alya catamaran and would definitely recommend it. The ship was very clean and the furnishings were all new. The food was delicious and the chef was very accommodating to food allergies (ex: seafood, gluten, etc.). The crew was knowledgable and respectful and we had a great week with them.

Overall, we had a great trip and would recommend using Surtrek and the Alya Catamaran.
Written November 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MThree2011
Boston, MA41 contributions
5.0 of 5 bubbles
Sep 2021
WOW! What a great trip we had and so happy we booked with Surtrek. We were a group of 3 girls traveling to South American for the first time. Alfonso answered all our questions and he organized an amazing trip for us. We didn't have to worry about a thing. We told him what we wanted to do and see and he recommended 3 nights on Isabella & the rest a cruise. Perfect itinerary. We mostly had 2 tours each day & each one was different from the last one and we saw different animals and sites on each tour. We were always picked up on time and we never had to worry about a thing. Some of the other reviews mentioned sending a wire transfer for payment & they were worried and I can tell you, there is no reason to worry. Alfonso confirmed when the money was received on his end and promptly sent a receipt. A big shout out to our driver in Quito (Alejandro). Not only did he drive us to old town Quito & airport transfers but he really cared about us & our safety & took care of everything at the airport for our departure to Galapagos. He navigated everything for us including covid testing to come back into the US. We highly recommend Surtrek & we will definitely use them again for Peru/Amazon.
Written October 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bill M
Boston, MA4 contributions
5.0 of 5 bubbles
Jul 2022
We set up a once-in-a-lifetime trip with Surtrek for 2020, but it was lost to the pandemic. The staff at Surtrek went above and beyond to help us reschedule and make the trip in 2022. We just returned from Peru and can unreservedly say that Surtrek delivered with exceptional service as well as the most knowledgeable and thoughtful guides. Thank you!
Written July 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jamesmG6894EC
Mandeville, LA14 contributions
5.0 of 5 bubbles
Feb 2022 • Couples
I finally scratched something off of my bucket list! My wife and I dragged along three other couples and the Galápagos did not disappoint! We all had a wonderfully exhausting trip to an amazing paradise. This trip was two years in the making due to COVID and Sofia and Alfonso could not have been more helpful and patient. The trip was Scheduled and rescheduled three times yet each time Sofia was there as pleasant as ever making things happen. There are not enough superlatives to describe the comfort in knowing she was just a “WhatsApp” away if we needed her. The islands, and Quito for that matter, are everything you expect. The variable is who do you have help put it all together. Go with Surtrek!! Sofia will not disappoint.
Written February 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Surtrek - All You Need to Know BEFORE You Go (2025)

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