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Metropolitan Touring

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Quito, Ecuador
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About Metropolitan Touring
We are Ecuador and South America's leading tour operator, with over 67 years of experience in travel. In Galapagos, we own and operate Yacht La Pinta, Yacht Isabela II, and the Santa Cruz II Galapagos Cruise as well as world-renowned Finch Bay Hotel. We also own Casa Gangotena in Quito's old town and Mashpi Lodge in the cloud forest of El Choco, located close to the capital. Currently, we are implementing our brand new Carbon Neutral program by which we aim to achieve ethical travel. With offices in Peru and Colombia, we cater to all of our guests' wishes and deliver once-in-a-lifetime experiences.
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wcarlucci wrote a review Oct 14
Williamsport, PA133 contributions66 helpful votes
My wife and I did a six night Galapagos expedition aboard the La Pinta Expedition Yacht. This was not a budget vacation, and not a "cruise" in the traditional sense. It was, however, the most remarkable trip of my life, so far. My 7 day driving tour of Ireland and 7 day Rick Steves tour of Italy, although both wonderful trips, were dull, by comparison. For those who can afford the expense, this is a "once in a lifetime" opportunity.
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Date of experience: October 2021
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curlyk3 wrote a review Sep 2021
Sacramento5 contributions2 helpful votes
My husband and I started looking at a trip to the Galapagos in 2019 to celebrate our anniversary and found our way to Metropolitan Touring. We started working with their coordinators and went back and forth over email and phone over several months to customize a special tour of the Galapagos and Ecuador. We ended up with a 12 day visit, that was supposed to take place in Sept 2020. Due to the pandemic, we ended up delaying our trip for a year to Sept 2021. We started with a 7 day/6 night cruise of the Western Galapagos on La Pinta. What an exceptional experience. La Pinta Yacht staff were without exception friendly, happy, and accommodating. Top notch service. Their naturalists (3 for 20 guests) were exceptionally knowledgeable about the natural history of the Galapagos. We were pampered with gourmet food and support with lots of information and adventures. After the Galapagos we made our way to the Mashpi Lodge with a private transfer and a guide of the middle of the world monument on the Equator and a archeological stop at Tulipe. Mashpi Lodge was also magical, with, again, top notch naturalist and exceptional staff and gourmet dining. Such a unique and precious location. After 2 days in Mashpi we made our way back to Quito and Casa Gangotena - a boutique hotel in Quito's old town. Again, excellent excellent staff and service, gourmet food, and guided tours. We highly recommend Metropolitan for your South American adventure without reservation.
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Date of experience: September 2021
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Christopher D wrote a review Sep 2021
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Maria was the quarterback and executed the plan for a two week exploration of Galapagos and Ecuador's Amazon with exceptional support from all departments. She created a customized adventure based on our preferences for two countries; Ecuador and Peru. In Peru, the primary POC was Paulo. Paulo ensured no detail was missed and that we were comfortable and enjoyed the transit to see cultural activities. Both provided excellent coordination of required travel between air, car, bus, pier and train to include hotels, guides and activities. Yes, we used all modes of transportations. :-) When it came to our many special requests, no was not in their vocabulary. From our very first inquiry, Maria provided a high level of support via email and phone conversations. Maria was especially craftfull at our last minute requests to extend our trip. Maria coordinated special arrangements, even while we were sailing, to meet our desires of experiencing additional sights. She also arranged a representative to be at every point to share in-depth knowledge of the fauna and flora. As experienced travelers, they exceeded all our expectations.
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Date of experience: June 2021
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californiacookie123 wrote a review Aug 2021
La Jolla, California5 contributions2 helpful votes
I was searching for adventures in Cotopaxi for our family of 5 when I stumbled upon Metropolitan Touring. I called and was so lucky to have Melissa answer the phone. What started out as planning a day trip, resulted in Melissa planning a month-long vacation for us in Ecuador, one of the best vacations of our lives. Melissa was able to turn our wishes into reality. In Ecuador, we toured Quito, wove in Otavalo, biked, hiked, enjoyed cooking classes, and stayed in the most amazing hotels and haciendas. Every detail was taken care of and our drivers and tour guides always showed up early. We toured for four days with Monica and our driver Eduardo and they quickly became friends ( we even played "cuarenta" with them). Ecuador is a beautiful country, which diverse ecosystems and I am so glad our family was able to enjoy it to the fullest with Metropolitan Touring. We will recommend this hidden gem of a country to all our friends and tell them to contact Melissa to plan their trip. My only regret is that Melissa cannot plan trips for us to Asia and beyond, because I know that any trip Melissa planned would be perfect for us.
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Date of experience: July 2021
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Response from customerelationshipm, Manager at Metropolitan Touring
Responded Aug 25, 2021
Dear @californiacookie123, Thank you for sharing with us your great experience during your trip to Ecuador. We are delighted to know that Melissa was able to turn all your wishes regarding this tour into a reality. We very much appreciate it when our passengers let us know how much they enjoyed their time in each of the destinations and we are glad to know that you had a fantastic time with Monica & Eduardo during your land tours. We value your feedback, and we make sure every comment we receive pushes us to keep working hard to provide a lifetime experience for our travelers. Kind Regards, Metropolitan Touring
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Molly D wrote a review Jul 2021
13 contributions9 helpful votes
Galapagos, a bucket list trip for many, and Metropolitan Touring’s superb agent Maria Soledad-Yepez steered us right by including the La Pinta in our itinerary as she prepared our amazing 3 week trip to Ecuador and Peru. La Pinta offered an amazing experience. The entire crew are welcoming, knowledgeable, and focused on safety. Erica leads the hospitality team. She understands good service and ensures all of her team work to make the trip a memorable experience. The accommodations are spacious, the dining, bar and kitchen staff provided some of the best food and libations we had during our 3 week visit in South America. The naturalists on board are focused on preservation and make every effort to share knowledge around conservation. They discuss the animals, sea life, flora daily with each expedition. They truly exude enthusiasm for their profession. La Pinta has not left any detail out. The captain and his crew mingled with us which was enjoyable as most of us rarely have the opportunity to really appreciate or witness the masters behind the scene. One additional item that is noteworthy. Midway during our trip we decided we wanted to change our plans to spend a day on Isabella, an island not included on this tour. While mid journey at sea Erika and Metropolitan Touring worked to arrange an early morning departure on our last day, a speed boat to the island, an English speaking guide and an overnight at Finch Bay. They even had our luggage transferred. As an aside ,Finch Bay , a Metropolitan touring property , is a beautiful resort with helpful staff and a restaurant serving delicious food. The outside bar by the pool and al fresco dining is truly a treat. The reception and wait staff are so attentive. Another great experience. We will most definitely return with our sons as this trip has something for everyone. Not a cookie cutter experience. Thank you La Pinta crew and thank you Maria for guiding us to such a wonderful experience.
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Date of experience: June 2021
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Response from customerelationshipm, Manager at Metropolitan Touring
Responded Jul 28, 2021
Dear Molly, Thank you for taking the time to share with us your positive experience during your trip to the Galapagos Islands and Peru, it is great to hear that Maria, our destination expert, assisted you in planning such an amazing 3-week trip. We are also glad to hear that Erica and all our team aboard La Pinta provided such great service during your trip. We work hard to go the “extra mile” to make sure our passengers are well taken care of. Our reward is to know that you had a fantastic time during your journey with us. We greatly appreciate your comment. Rest assured that it pushes us to keep working hard to provide a lifetime experience in the Enchanted Isles. Yours Respectfully, Metropolitan Touring
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