Dear Mimi, Thank you for taking the time to evaluate your experience at Isabela II. We are pleased to know how well you were taken care of. We love to look after our guests and spoil them as much as we can. We love hearing that Melissa, our destination expert, was able to guide you and provide all the information during your booking process; and that all the services provided were up to your expectations. We work hard to make sure all our passengers' needs are satisfied, and their expedition is well taken care of. Our reward is to know that you had a lifetime experience with us. We appreciate your recommendation. The Galapagos Islands are a place to be visited, and we proudly sail those waters because comments like yours, push us to be better. Kind Regards, Metropolitan Touring

Dear @californiacookie123, Thank you for sharing with us your great experience during your trip to Ecuador. We are delighted to know that Melissa was able to turn all your wishes regarding this tour into a reality. We very much appreciate it when our passengers let us know how much they enjoyed their time in each of the destinations and we are glad to know that you had a fantastic time with Monica & Eduardo during your land tours. We value your feedback, and we make sure every comment we receive pushes us to keep working hard to provide a lifetime experience for our travelers. Kind Regards, Metropolitan Touring

Dear Eric, We thank you for taking the time to write your review. Please know that we value your feedback. In response to your observations, we would like to note, firstly, that Yacht La Pinta’s total capacity is 48 guests. However, to ensure greater social distancing on board and keep everyone as safe as possible, we are currently operating with a temporary maximum capacity of 36 guests, which is the number of passengers that were aboard our departure on April 26th. In this sense, we did not go “beyond capacity”. Compliance is a cornerstone of our business, and we have a long history of working side-by-side with regulatory agencies in the Galapagos. If you felt that La Pinta was unusually full, we assure you, we were at our reduced capacity and did not exceed it. Regarding our excursions to explore different shorelines, you correctly noted that these are a key aspect of the Galapagos experience. The Galapagos National Park regulations state that the maximum number of guests per guide is 16. On your expedition cruise, there was a total of five guides, which accounts for a ratio of 7.2 guests per guide—less than half the group size permitted. Very few vessels operating in the archipelago can claim such a low ratio, one which thankfully helps to enrich wildlife interpretation. In particular, we have reviewed our logs and can confirm that your group consisted of yourself plus five other adults. Your specific expedition had a higher number of children aboard than is usual for our vessels. We believe this is due in part to an increased demand from families looking to share memorable experiences together in a safe and controlled environment. As a company, we cherish the opportunity to host families as they explore the wonders of the Galapagos and we relish the opportunity to inspire young minds. The way a child behaves is ultimately the responsibility of their parents. We are saddened to hear that the enjoyment of your experience aboard our ship was affected by this factor. While it can be challenging to guarantee that every passenger has the time of their lives, we do strive to accommodate our guests’ interests, no matter their age, passions, and physical abilities. We are deeply sorry that your experience with us did not live up to your expectations. We have been in communication with the travel agency through which you booked your cruise and will be glad to discuss any further matters through them. We wish you well and we thank you for traveling aboard Yacht La Pinta. Regards, Metropolitan Touring

Dear Mryan4, We are very sorry for all the inconveniences you had to face during your booking process. We are aware that our Commercial Manager has already contacted you to solve the issue and offer you an apology. We're also keeping our Customer Care and Quality Departments in the loop to guarantee that these incidents never happen again. Once again, we are very sorry, and we appreciate your feedback; it will help us improve and provide a better service. We also hope you have a wonderful time at Mashpi Lodge. Have a great day!

Dear christophercdg, Thank you very much for your comment regarding your recent trip to Ecuador and Perú. We are thrilled to read you had a wonderful time in South America, and that Maria was able to assist you in every possible way. We, at Metropolitan Touring are passionate about showing out country to the world, and having great comments from explorers like you, motivate us to keep working hard every day. Thank you again for taking your time in writing this comment, and for trusting us with your South American trip. Kind Regards, Metropolitan Touring

Dear Virginia, Thank you for taking the time to evaluate your experience at Santa Cruz II. We are pleased to know that you had a fantastic time with your family and that you appreciate our work to cover our footprint in the Galapagos Islands. Our staff members love to go the "extra mile" to make sure all our passengers' needs are satisfied, and their expedition is well taken care of. Our reward is to know that you had a lifetime experience with us. We appreciate your recommendation. The Galapagos Islands are a place to be visited, and we proudly sail those waters because comments like yours, push us to be better. We hope we can assist you in the future if you decide to visit the Enchanted Islands again. Yours Respectfully, Metropolitan Touring

Dear curlyk3, Thank you very much for your comment on your recent trip to Ecuador. We have been working for months and now for years with travelers that had to postpone their trip due to the pandemic. Still, it is very gratifying to know you still trusted us, and still wanted to explore the world after all travel activitites were put on hold. Comments like yours, motivate us to keep working hard, and knowing that you are enjoying our country is the greatest satisfaction of all. We will make sure all people involved in your trip, from La Pinta, Mashpi and Casa Gangotena receive this great comment as well. Thank you again for choosing Metropolitan Touring for your once in a lifetime trip to Ecuador. Kind Regards, Metropolitan Touring

Dear Cmacassani, Thanks so much for your words and for sharing with us your experience onboard La Pinta, Casa Gangotena and Mashipi:). We are so happy and pleased to be part of these amazing memories your share with us. On behalf of our team, and especially Melissa we wanted to thank you. We all work every day to make every passenger's adventure unique! The Galápagos Islands, Quito and Mashpi are definitely a place to be visited, and we proudly sail those waters because comments like yours push us to be better. Sincerely, Metropolitan-touring team

Dear Kiki, Thanks so much for your words and for sharing with us your experience onboard La Pinta :). We are so happy and pleased to be part of these amazing memories your share with us. When we love what we do is easy to transmit our passion and even easier for people to learn from our magnificent Isles, we are sure your grandsons will remember what they learn with us forever! On behalf of our team, we wanted to thank you and hope to have you onboard with us soon. We all work every day to make every passenger's adventure unique! Also thanks so much for your recommendations and comments about the room temperature and for the kids, we will work on this :). The Galápagos Islands are definitely a place to be visited, and we proudly sail those waters because comments like yours push us to be better. Sincerely, Metropolitan-touring team