Ecuador and Galapagos Insiders

Ecuador and Galapagos Insiders

Ecuador and Galapagos Insiders
5
9:00 AM - 12:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 12:00 PM
About
Here at Ecuador and Galapagos Insiders we want to make our valued clients happy by offering top notch travel planning and a real commitment to each one of our customers, from your first contact with us right through the end of your trip!
Quito, Ecuador

Awards
Travelers' Choice
2022

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

5.0
117 reviews
Excellent
115
Very good
1
Average
0
Poor
0
Terrible
1

YVR
Maple Ridge, Canada8 contributions
May 2022
Our seven days travelling around Ecuador with Ecuador and Galapagos Insiders was fantastic from beginning to end. Alexandra tailored our trip and answered all our questions, she quickly made adjustments to the itinerary when our airline suddenly cut our trip short by 24 hours. Our guide Fredy was outstanding, we thoroughly enjoyed our time with him. The hotels Alexandra selected were all great, and the attached restaurants in the hotels were all very good. I'd recommend using Ecuador and Galapagos Insiders for anyone planning a trip to Ecuador or the Galapagos.
Written June 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Bevan, Thanks for taking the time to share your experience. We are really glad to know that you enjoyed your holiday in Ecuador and the Galapagos islands, Alexandra was happy to work with you and Fredy to show you the beauty of our country. Thanks for recommending us and for booking with us, it was a pleasure to work with you! Best wishes and lots of travels, The Ecuador and Galapagos Insiders team
Written June 3, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Peggy M
Charlotte, NC1 contribution
Aug 2022
We just got back from our trip to Ecuador and Galapagos, big thanks to Alexandra and her team for all their help, initially we had booked our trip back in 2019 but had to work with Galapagos Insiders to reschedule our itinerary over three times due to COVID, finally all of us were able to choose a date and with the assistance of Alexandra we managed to take our 8 day cruise on the Natural Paradise for our group of 12.

The yacht is magnificent and their crew was most helpful at all times, we got to see incredible amounts of wildlife and enjoyed every day of our itinerary. Back in Quito at the end of our journey, we spent four days discovering the surroundings with our guide Jose Luis and our driver Elias, they were also great and very accommodating to all our needs and requests, accommodation in the city was handled by Alexandra, and she was always making sure every little detailed was well taken care of.

Thanks so much for helping us make this trip possible, it has been an adventure our family will always treasure.
Written September 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Peggy, Many thanks for your kind comments and for sharing them. We are so glad that you had a fantastic holiday in Ecuador and the Galapagos islands and that you got to make amazing family memories. It was our pleasure to assist you in the planning of your trip and Alexandra, Jose and Elias were delighted to work closely with you. Thank you for choosing us, we wish you the best and lots of travels! The Ecuador and Galapagos Insiders Team
Written September 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tfizzle
Portland, OR1,968 contributions
Oct 2021
Let me first say that this was the FIRST time that I have ever used a tour company to assist with my travel planning and I was glad I did. I'm In experienced travel planner and likely could have figured out how to do this by myself, but the company interactions were excellent. First Alexandra was great in communication, she was responsive gave accurate information and was helpful. We even spoke on the phone and that was helpful.

After looking at staying in one of the towns and planning day trips, we began to explore various boats and options. Because tourism is down, there were only a few boats that were actually guaranteed to sail and through various emails she was able to identify these boats that would sail. Because we booked late our price was nicely discounted, This is tricky because they have to have a minimum number to go and if they don't after you have booked your trip you might be shuttled to another ship.

Also because of COVID issues, the galapagos requires PCR tests and they can arrange for this at your hotel in UIO or GYE.

Getting on the plane to the GPGS is tricky. at UIO you first need to get a Galapagos access pass ($20), then get your luggage is checked and locked, then boarding pass and then go through to boarding. There was someone from the boat, the Infinity, that was suppose to meet us at the airport (this was a boat issue as they thought all the passengers were flying out of GYE and we started in UIO). But there were several people representing other boats that graciously assisted us. So this was a boat issue rather than the tour company.

Also this is a general caveat, since negative PCR test is required, our boat said that there were NO refunds or rebooking if we failed the test. This was quite stressful until the negative test came in. Again, this is very boat specific so ask up front.

Just an FYI Because Ecuador is so "unbanked" they will charge a 3% on credit card fees or you need to pay a bank transfer fee. This is pretty standard in ECU.

Overall, my first experience was excellent and I would use this company again on my next trip. and because it was so positive I would use other tour companies and I would hope they could provide the same level of service I received.
Written October 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Terry, Many thanks for sharing your experience traveling with us. We are so glad that your first time working with a travel agency worked out so well, and we are also glad we got to be part of that experience. It was our pleasure, specially Alexandra's, to work with you and plan a great trip to the Galapagos Islands. These times are still challenging for travelers and travel companies alike, we are still facing restrictions, entry requirements and the uncertaintly that is still present in many countries makes is a bit more difficult to get travelers fully commited to their trips, specially those comming from countries that have their borders closed or strict policies at return. It is very gratifying when a client like you gets to visit Ecuador and the Galapagos, enjoy their time here and take everlasting memories with them! It is great to know that your experience with us was excellent, and if you ever visit Ecuador again, it will be our pleasure to assist you in anyway we can. All the best wishes, The Ecuador and Galapagos Insiders Team
Written October 20, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

John B
2 contributions
Oct 2022
We recently returned from a holiday in Ecuador that was arranged with the help of Diego at Ecuador and Galapagos Insiders. It was absolutely amazing! I was nervous about using a company that I was unfamiliar with but wanted a local tour organizer who would put together a personalized package for 4 adults with different tastes and interests. Diego did just that. We wanted to drive through the Andes, do some hiking, visit Quito and Cuenca, all in 6 days. The entire trip was flawlessly organized, starting with being met at the airport by the best guide in Ecuador, Fredy. While Diego had put the trip together, Fredy actualized it to anticipate our every need and show us some hidden gems along the way. The hotels were fabulous, the activities exactly what we wanted, and the timing, perfect. I would highly recommend Diego, Fredy and the team at Ecuador and Galapagos Insiders for any and all of your Ecuadorean travel needs.
Written November 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear John, Many thanks for taking the time to share this wonderful review with us! It is very nice to hear that you enjoyed your trip throughout the Andes of Ecuador flawlessly and that our team, especially Diego and Fredy had done such a great job organizing this trip for you and your party. Thanks for recommending our services and for visiting our country, it was our great pleasure to have you as our clients! All the best wishes, The Ecuador and Galapagos Insiders Team
Written November 19, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Natalie G
3 contributions
Sep 2021
This was the trip of a lifetime! Alexandra from Galapagos Insiders and her whole team would incredible in helping us find the cruise and mainland tour that we wanted and offered us support for the entirety of our trip to Ecuador. They made sure we had everything we needed, including scheduling the PCR test to enter the Galapagos, and were extremely responsive throughout our trip. They helped us book a 5-day tour of the mainland with a stellar guide, Christian, who was extremely insightful. The Galapagos Cruise was incredible from start to finish. I highly recommend Galapagos Insiders if you're planning a trip to Ecuador and ask for Christian as your guide for the mainland! Five stars all around!
Written October 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Natalie, Thanks so much for taking the time to review your recent trip with us and for recommending our local company. We are delighted to hear that you found Alexandra´s and our team service to be five stars! It is very nice for us to hear our clients enjoyed their trips. We hope you are taking life-lasting memories with you from your holiday with us in Ecuador mainland and in the Galapagos Islands! Cristian, Alexandra, and the rest of the team send you our best wishes! All the best, The Ecuador and Galapagos Insiders Team
Written October 4, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Destination768093
7 contributions
Feb 2022 • Family
Family vacation with 2 sons. The trip was extremely active . The guide was knowledgeable and very motivated to maximise our experience ….often starting first island outing at 6 am . Crew and guide were all outstanding. The boat was comfortable with attentive cleaning service throughout the day . Food was plentiful and also excellent. Galapogos insiders was immediately responsive to our multiple requests for possible itinerary changes and made the whole trip possible. Can’t imagine a better experience from booking to departure.
Written March 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Therese, Many thanks for taking the time to share your review on your recent trip to the Galapagos, we are very glad you and your family got to enjoy the islands and this great yacht, it was our great pleasure to assist you in the planning process, we thank you for booking with our locally based company and we send you our best wishes for your future adventures! All the best, The Ecuador and Galapagos Insiders Team
Written March 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jodie W
5 contributions
Oct 2021
My partner and I booked a mainland Ecuador tour with Ecuador and Galapagos Insiders and were really happy with the whole process. They worked with our travel agent to customize the trip to add an extra day in the Amazon before we left. When we started our tour, we met Fredy our guide for the 10 days. He was knowledgeable and super helpful.

On our second day there were protests and road blockades which impacted our itinerary. Fredy and the office team quickly pivoted and gave us great suggestions on how we could move forward and fixed up the changed hotels. I think in the end we were happier with the day setup on the fly than the one in the original plan!

Fredy was also very helpful in sorting out our COVID tests to return home. We ran into an issue where we only had Spanish results and he was able to get it fixed. This was an element of traveling during COVID we were worried about and it was very helpful to have the team there every step of the way.

Working with Fredy and the rest of the team made it possible to see a lot of Ecuador over 10 days. Thank you for everything!
Written November 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Jodie, Thank you for your kind words and for sharing your experience traveling with us! We are so happy that you got to see everything you wanted in Ecuador and more, and specially because Fredy was part of this amazing journey. He is one of our best guides and it is great to know that he was able to assist in every way, including the covid tests and results. We did our best to make sure you had the best possible experience in Ecuador and we are glad to know that you enjoyed the process of booking and traveling with us! All the best, The Ecuador and Galapagos Insiders Team
Written November 7, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kelly Collins
Lakeville, MN1 contribution
Feb 2021
Our family of 6 traveled to the Galapagos Islands, after checking with a couple of travel companies, we decided to go with Galapagos insiders, our contact person Marcelo was quick to respond to all our inquiries and doubts, they offered the best options and at the best value for money, and they helped us select the option that fitted our plans. Our cruise was the Eco-Galaxy, a luxurious catamaran that accommodated all six of us and that offered excellent excursions and amazing service. Galapagos insiders also organized our local flights to and from the islands, as well as a stay of five days at the mainland where our tour guide Cristian was excellent. Marcelo was always kind and quick to assist us with any new reqirements we would have, and he made the whole booking process very easy. We could not have asked for a better experience. Highly recommended local company for those looking to visit Ecuador and Galapagos.
Written February 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Kelly, Many thanks again for choosing our company to book your Ecuador and Galapagos Holiday! We were happy to be part of this once in a lifetime experience, especially Marcelo that got to work with you in the planning of this fantastic family holiday and Cristian that got to show you the beauty of our country. It is fantastic to learn that you enjoyed the booking process as much as the holiday itself! We wish you the very best! Ecuador and Galapagos Insiders Team
Written March 1, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

FellowTraveler471161
1 contribution
Feb 2022
We reached out to Ecuador and Galapagos Insiders at the outset of our quest to find a Galapagos cruise, and they could not have been more helpful at every stage of the process. Within minutes of emailing the company about our inquiry, Alexandra got back to us with lots of options and excellent advice. Once we settled on the Cormorant as our cruise yacht, she explained precisely what we would need to do to navigate the process from booking all the way through to exiting the Galapagos. She may be the most responsive tour operator we've ever dealt with, typically responding within minutes to each and every question we had. She also provided a referral to an agency for us to consider in Cuenca, which also turned out to be great advice. I highly recommend that you consider Alexandra and her team at Ecuador and Galapagos Insiders for all of your travel needs in Ecuador
Written February 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Mark, Many thanks for taking the time to share you experience with us! Alexandra and everyone in our team was very pleased to work with you and plan your trip to the Galapagos islands, it is great to know that you enjoyed your holiday as much as the planning process. Cuenca is a great place to visit, we are happy to know that you liked our recommendation in the area. Thanks for recommending us, we wish you the best and lots of travels! The Ecuador and Galapagos Insiders team.
Written February 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pavel
1 contribution
Aug 2021
We, family of ten including children, did a fantastic cruise in Galapagos and great mainland trip thanks to Alexandra and the entire team!

Originally we were looking just for a cruise but seeing how professional they are, we ended up booking our bigger itinerary for islands and mainland. Alexandra helped a lot with choosing the best cruise, suggesting mainland sights, refining the itinerary we had in mind and answering endless questions. Alexandra also helped to reschedule our entire itinerary when we had to postpone the trip due to pandemic and helped with finding laboratories and organizing PCR tests during our trip!

Galapagos islands are ABSOLUTELY MUST SEE destination and Petrel catamaran was a great choice - the crew, our guide Carolina and Western Islands itinerary. Galapagos visit was undoubtedly the most wonderful experience and exposure to the wild life!

On the mainland we were taken around by the guides Javier and Cristian and the drivers Elias and Manuel - all very professional, knowledgeable, helpful and punctual (which is extremely important with general relaxed attitude to time in Ecuador). We had really great tours and amazing hikes and definitely visited the most beautiful and interesting places of Ecuador.

Thank you again for the great experience!
Written October 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Pavel, Many thanks for your review! It was our pleassure to have you and your family traveling with us in Ecuador and the Galapagos Islands. Everyone in our team worked very hard to make sure you had the best possible experience and we are so glad to learn that you enjoyed our service and your time in our country. Alexandra, Javier, Cristian, Manuel and Elias were pleased to work with you and to be part of this holiday, you made everyones' day with your kind comments! Thank you for trusting us! All the best, The Ecuador and Galapagos Insiders Team
Written October 6, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Ecuador and Galapagos Insiders (Quito) - All You Need to Know BEFORE You Go