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GalapagosIslands.com

#38 of 145 Tours in Quito
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Open today: 9:00 AM - 6:00 PM
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Review Highlights
Everything we wanted

Great service from Karolina cannot fault her. Prompt replies from the agency as well. Only... read more

Reviewed 4 days ago
Jaybeen
,
nsw
Dependable travel agency! Unforgettable, best vacation ever

Gabriela Aguilar of GalápagosIslands.com or Galapagos Travel Center was my agent and she helped me... read more

Reviewed 5 days ago
SDturtle
,
San Diego
via mobile
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  • Excellent90%
  • Very good7%
  • Average3%
  • Poor0%
  • Terrible0%
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About
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Hours Today: 9:00 AM - 6:00 PM
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Contact
265 Foch St. and 6 de Diciembre A.v | 3rd Floor, Sonelsa Tower., Quito 170143, Ecuador
Website
+593 2-290-9394
Reviews (28)
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1 - 10 of 27 reviews
Reviewed 4 days ago

Great service from Karolina cannot fault her. Prompt replies from the agency as well. Only thing I would suggest is some guidance and discussion with the client for staying in Guayaquil on the way back from Galapagos to save the extra hours overall if you...More

Thank Jaybeen
Reviewed 5 days ago via mobile

Gabriela Aguilar of GalápagosIslands.com or Galapagos Travel Center was my agent and she helped me to choose the best cruise routes that we would like to see most wild animals. She is very responsible and answered my emails quickly for the whole time, even during...More

Thank SDturtle
Reviewed 3 weeks ago

My sister and I spent 5 days on the Eden Cruise in the Galapagos. The trip was amazing from the moment we boarded the boat. The boat carried 16 passengers and had nice common areas to hangout, including a bar and decks to enjoy the...More

Thank Carlin O
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded 2 weeks ago

Hi Carlin We are very grateful for your message, is always good to know that we helped to make a vacation a memory to cherish forever. Indeed the Galapagos Islands is an excellent experience worth to be lived at least once in a lifetime. Once...More

Reviewed May 22, 2018

We took the Darwin Footsteps tour in May 2018. It was a wonderful experience. The animals were amazing, and the logistics were perfect. Every guide, every taxi, showed up on time and in the right place. Many thanks to Gabriela Aguilar for her excellent customer...More

Thank laubmary
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded June 12, 2018

Hi Laubmary Many thanks for your kind words, it is really great for us to read reviews like you, as it help us improving every day. I would also like to thank you on behalf of Gabriela Aguilar, for your consideration. Best regards Jorge Community...More

Reviewed February 8, 2018

We had a wonderful, absolutely amazing trip to the Galapagos. The Galápagos Islands allows you to see nature up close and personal, in the raw. You must visit with a park recognized guide. Our visits were by zodiac from a larger ship. Landings were either...More

1  Thank mrfoxycat
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded February 9, 2018

Hi Mrfoxycat It's wonderful to hear that you had a great Galapagos experience. The Galapagos Islands is indeed a magnificent place for wildlife and an exceptional place for spending your holidays. As you say "The Galapagos are definitely amazing and wonderul to see". Best regards...More

Reviewed February 5, 2018 via mobile

We visited Peru and Ecuador in January 2018, and must have spent at least 6 months planning the trip. It's not very easy to travel to these countries from India so we were determined to cover as much as possible in our 2 week holiday....More

Thank Aditya N
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded February 6, 2018

Dear Aditya N We are really pleased to hear about your Galapagos, Ecuador & Peru experience, and overall about the service provided by Diana. One of the main features of our company is the quality of service and professionalism of our staff. When you decide...More

Reviewed January 6, 2018 via mobile

I opted for the 8 day cruise and it was perfect. The guides were amazing. Their knowledge of history, the animals and fauna as incredible. The staff on the boat were impeccable. Our rooms were always clean, the food was fantastic. Every moment was a...More

Thank Gail S
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded January 8, 2018

Hi Gail Many thanks for your review. I'm really glad to know that you had a wonderful time in the Galapagos Islands and aboard the Galaven Yacht. I'm sure that you will agree that the Enchanted Islands are a once ins a lifetime vacation. Cheers...More

Reviewed January 4, 2018

GalapagosIslands.com (The Galapagos Travel Center) planned our land based tour of the Galapagos Islands perfectly. I traveled to the Galapagos with my three children (two young adults and one teen) in December of 2017. Our planner, Veronica, ensured that we had a diverse set of...More

Thank Mark D
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded January 8, 2018

Hi Mark Thanks for your review. I'm really glad that you enjoyed your Galapagos vacation along with your three kids. Thank you for recommending GalapagosIslands.com to plan a Galapagos tour, is our guarantee to always provide the best services and promotions for our guests. Cheers...More

Reviewed December 29, 2017

We have booked a 8 day cruise on Alya, the new catamaran advertised as a luxury ship on Galapagos. The boat met our expectations and we were satisfied with the hotel accommodations prior the trip, ground transportation, Alya's crew attention and very knowledgeable, friendly guide,...More

5  Thank twzerda
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded January 2, 2018

Dear twzerda On behalf of GalapagosIslands.com I would like to apologize for the inconvenience. We will make sure that your comment helps us improve in every way we can. Best regards; Galapagos Travel Center

Reviewed December 29, 2017

This was my second trip to the Galapagos onboard a live-aboard and this company did it right! The entire staff from the lady who cleaned the rooms to the captain, everybody was dedicated to making our time a truly wonderful time. The guides were great,...More

1  Thank WendyKritzinger
GTC_Support, Community Manager at GalapagosIslands.com, responded to this reviewResponded January 2, 2018

Dear Wendy We are really glad you enjoyed your vacation in the Galapagos Islands. Doubtlessly the service and staff aboard the Galaven are outstanding. Best regards Galapagos Travel Center

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Questions & Answers
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lh_1996
Thank twzerda for the review. It is extremely helpful! I hope emails can be replied promptly too. I did receive those absolutely necessary replies. However, some of my inquiries were ignored. I understand that I like to plan the worst case too much. Still, going to a place first time, not really knowing what to expect, an open communication channel will be very helpful to ease my worries. (FYI. I do not send many emails; just asking questions that I am concerned with. To be honest, I do send emails with questions to judge the client service. I almost decided to go with another tour company just because of the lack of response. I decided to stay as I talked with this company first and people here at tripadvicsor have good review of them. I hope I won't regret my decision as my trip not happening yet.)
February 23, 2018|
AnswerShow all 2 answers
Response from GTC_Support | Property representative |
Dear Ih_1996 Many thanks for your comment and review, you can be sure that we will look into it to improve our service. If your trip was booked with GalapagosIslands com you can be sure that everything will run smoothly... More
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