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About Zenith Travel
With over 20 years of experience in travelling Ecuador, Galapagos, and Peru, Zenith Travel provides nothing less than excellence for all of your travel needs. From day trips in the Andes and excursions in Amazon Rainforest to vacation cruise packages in the breathtaking Galapagos Islands, our goal is to provide our clients with the experience of a lifetime!
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Matt De Leon wrote a review Feb 2020
Chiang Mai, Thailand4 contributions10 helpful votes
We reached out to Zenith Travel looking for cruise options in the Galapagos. David got back to us within a day and promptly answered all of our questions, including hopping on a Skype call with me to confirm a few details. Everything went smoothly during our trip with no major surprises.
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Date of experience: February 2020
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getrealinfo wrote a review Feb 2020
sonoma6 contributions20 helpful votes
Zenith Travel is a first-class organization, strongly recommended. We booked an 18 day tour of Ecuador with them (guide/driver) to take in various cities, scenic and cultural attractions, plus a week in the Galapagos, including a multi-island cruise. Unfortunately, our arrival coincided with an anti-government insurrection - mostly in the Andes - that left most roads totally blocked and manned by indigenous gangs, cities locked-down, strikes, riots, public transportation - buses/taxis - unavailable. Fortunately our excellent and experienced guide - Jairo Basantes, and his very concerned and attentive boss Marcos Endara - were able to steer us around most of the problems in the Andes, and get us safely to most of the planned stops, including flights to Guayaquil and Galapagos (airports were open and flights on time) - but had to cancel others due to the anti-social activity. We had to pay for one flight that Marcos was unable to ticket and he promised to refund us the cost of that flight (Quito-Guayaquil) which was significantly more than the cost he was quoted. He did refund that cost as promised. Our trip to Ecuador was interesting but difficult, but Zenith bent over backwards to ensure our safety and as much of our pre-planned activity as circumstances allowed - at times it was very scary, but Jairo was up to the challenge.
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Date of experience: October 2019
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446bretth wrote a review Feb 2020
San Carlos de Bariloche, Argentina16 contributions6 helpful votes
Although we are Australians, this is the third time we have used Zenith Travel to organise our South American adventures. We keep coming back to Marcos and his team for the quality of his itineraries, efficient handling of the bookings and the occasional gem he turns up. This time we were a month in Argentina travelling all over and exploring everything from Buenos Aires to glaciers, to desert plains in the north. We covered a lot of ground during the month with several internal flights, hotels, transfers, day tours etc and despite a couple of minor hiccups (outside of Zenith's control) the trip was seamless. When we did have the odd hiccup Marcos personally jumped in to help. I would have no hesitation in recommending Zenith Travel to help with your next trip. As always remember to brief your travel agent for any specific travel requirements you have (types of hotel, room type, touring style etc) to ensure you get the best results.
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Date of experience: January 2020
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Renate wrote a review Jan 2020
Salzburg, Austria5 contributions1 helpful vote
We booked a Galapagos cruise with TipTop IV and David did a great job. We got a lot of options to choose and the support was friendly and quick. The only thing could bei better are the high fees for PayPal (so we payed with bank transfer from Europe with also high fees). Trip (included flights) was perfect organisated, no problems at all. Thanks to the agency and especially to David.
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Date of experience: December 2019
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AK Roamer wrote a review Dec 2019
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There's a huge back story with our trip to Ecuador that was supposed to be in October- but due to the huge civil unrest, portions of our trip were being canceled/we couldn't get to them because of the road blocks, etc. Before we decided not to leave AK only to be stranded somewhere in-between, Zenith Travel informed us that the boat we booked canceled due to mechanical issues. That seemed ok with us since we were on the fence anyway so asked to be refunded, which shouldn't have been an issue. They wanted to keep a huge cancellation fee and showed us the "fine print" which was unacceptable as we didn't cancel the trip. After pointing out the obvious, they still tried to keep an "admin fee" but said they would refund us, minus that. Once we got tired of fighting over it, they said accounting would refund us through PayPal as we requested (how we paid vs them asking for our bank account numbers). A week went by and nothing- crickets on their end for our requests- we tried through other agents and their accounting and nothing. We finally received our money back after going through PayPal directly...2 months later! Shifty and poor business to say the least.
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Date of experience: October 2019
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