Dearest Officer In Charge, My name is Joyce Tan, a customer from Thomson Plaza Watsons. I'm writing this email to inform you about the excellent customer service provided by Elsie Soon. I'm a senior citizen that faced difficulties with the Watsons App. She was very kind, patient and understanding to go the extra mile to guide and help me through the entire process. I would love to give special compliments with gratitude to her for her professionalism and making me feel secured without the additional hassles involved. I'm very sure that under your effective management, she will be able to shine to greater heights. Thank you very much and I wish you have a very wonderful day ahead. Best Regards, Joyce Tan