Shaw Theatres Premiere

Shaw Theatres Premiere, Singapore: Address, Shaw Theatres Premiere Reviews: 3.5/5

Shaw Theatres Premiere
3.5
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Bad experience at Nex Shaw Theatre
Jun 2019
This incident happened at Nex Shaw Cinema at around 3pm when my Dad, mom and me book 2 senior citizen cinema tickets and exchange a movie coupon for a 4pm movie. My dad give $50 for the two ($4 x 2) $8 senior ticket and a coupon voucher but the Cso cashier return only $22. My dad ask why only $22 should be $42 and the cso cashier gone without a word of informing what happen. My mom asked us why so long and asked a chinese cso to call her out. The male floor manager came out instead with a condescending tone and say after the Cso shift and closed counter they find the $20, then they’ll return us. We find it bewilding as the change was wrong immediately on the spot and we have to wait till close counter and if they find spare $20 then she'll return us. Both neither apologise for the inconvenience they caused us and letting my senior citizen parents stand there and wait for so long. The floor manager even have a very bad attitude that say nobody is at fault when on the spot the cashier should return the correct change nor she inform us why she went away for that huge amount of time. When my mom try to reason with him that this causes us a lot of inconvenience and you as manager handle things with a bad attitude he smirk try to taunt my mom when my mom say she want to call the police for their unreasonable behaviour. I asked them since the cashier and you go away for so long why cannot check the cctv have $50. The floor manager say cannot see clearly. We all find it totally unreasonable so now he say can't capture the angles but what if anyone pockets it so we have to accept our loss of $20 if the total amount tally too? The police came and the floor manager attitude totally change, he shake hands with the police unlike when explaining to us he neither shake hand with us nor apologise for the inconvenience when we waited. We explain what happened and the floor manager still tell my dad in a stuck up way if you listen to me earlier you can have your $20 back and say can’t talk to my mom can only talk to him after he provoke my mom cutting her sentence here and there with insincere words and indifference attitude that the Cso is not at fault while his not at the counter but straight away went to defend his own staff and causes us so much inconvenience. The police went inside the staff room beside the counter and I don’t know what happen, should be they counted $20 more or saw something in the cctv and came out quite fast with the $20. The floor manager after found the extra $20 he didn’t straight up apologise to either of us and told my dad that if he counted earlier he can pay back earlier, what kind of bad attitude is that after causing my parents and me so much distress and inconvenience he can still say behave so unprofessionally. It's his job as floor manager to count whether we decide to call the cops and not purposely delay till the police came. They say they "miscalculated", it's totally ridiculous, as a young lady with good memory she can calculate the change from $42 to $22 and when we ask her immediately why short of $20 can let us wait there like we're invisible without a word, they say it's their SOP. As ridiculous as they claim, like that every customer can take extra things more than they pay for and say they "miscalculated" the things they took extra and aren’t dishonest nor have no intention to steal, after they check their bag found the item then return? What kind of gibberish is that? Is not like after a few hours she forget and have to check and recount, on the spot cso change wrongly and we tell her but she vanish without a word. Even when one accidentally took it, a basic civilised person is to apologise what's more they are in the "service" line. They must be so proud to bully senior citizen. My dad also told him that but you as manager don’t handle things well, basic courtesy is to at least sincerely apologise for the time you waste. Breach of customer's trust and no integrity. Condescending, unprofessional, unfriendly and incompetent. They're reap what they sow, heaven is watching.

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
6 reviews
Excellent
1
Very good
3
Average
1
Poor
0
Terrible
1

Lynne Chua
Singapore, Singapore80 contributions
Couples
Lounge is small and has a foul smell. We ordered our food in the lounge before going into the theater. The leather seats are quite comfortable though my boyfriend is complaining that he couldn't fully stretch his legs as the leg room isn't as roomy as compared to GV Gold Class. Also, we could hear others adjusting their seat during the movie. Food was actually within expectation - truffle fries was okay, Hawaiian smoked duck pizza was pretty decent. Shaw is the cheapest out of all ($25 for weekend movie) whereas GV is pricing at $39 for gold class in the weekends. You pay for what you get. I think it is quite a good deal for $25.
Written May 25, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Soumik21581
Singapore, Singapore43 contributions
Couples
Went to see Lucy with my wife. Have been at GV gold class, cathay platinum and now this.
I would rate this as good as GV gold class in terms of comfort and exclusive feeling. Very nice and friendly service.

Though should take better care of their toilet.
Written November 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

thomaseyst
Singapore, Singapore10 contributions
Family
Enjoy ultimate state of art digital technology with their Dolby sound system for an unrivalled movie show at economic price.
Written December 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Crystal ClearSky
1 contribution
Business
This incident happened at Nex Shaw Cinema at around 3pm when my Dad, mom and me book 2 senior citizen cinema tickets and exchange a movie coupon for a 4pm movie.

My dad give $50 for the two ($4 x 2) $8 senior ticket and a coupon voucher but the Cso cashier return only $22. My dad ask why only $22 should be $42 and the cso cashier gone without a word of informing what happen.

My mom asked us why so long and asked a chinese cso to call her out. The male floor manager came out instead with a condescending tone and say after the Cso shift and closed counter they find the $20, then they’ll return us. We find it bewilding as the change was wrong immediately on the spot and we have to wait till close counter and if they find spare $20 then she'll return us.

Both neither apologise for the inconvenience they caused us and letting my senior citizen parents stand there and wait for so long. The floor manager even have a very bad attitude that say nobody is at fault when on the spot the cashier should return the correct change nor she inform us why she went away for that huge amount of time. When my mom try to reason with him that this causes us a lot of inconvenience and you as manager handle things with a bad attitude he smirk try to taunt my mom when my mom say she want to call the police for their unreasonable behaviour.

I asked them since the cashier and you go away for so long why cannot check the cctv have $50. The floor manager say cannot see clearly. We all find it totally unreasonable so now he say can't capture the angles but what if anyone pockets it so we have to accept our loss of $20 if the total amount tally too? The police came and the floor manager attitude totally change, he shake hands with the police unlike when explaining to us he neither shake hand with us nor apologise for the inconvenience when we waited.

We explain what happened and the floor manager still tell my dad in a stuck up way if you listen to me earlier you can have your $20 back and say can’t talk to my mom can only talk to him after he provoke my mom cutting her sentence here and there with insincere words and indifference attitude that the Cso is not at fault while his not at the counter but straight away went to defend his own staff and causes us so much inconvenience.

The police went inside the staff room beside the counter and I don’t know what happen, should be they counted $20 more or saw something in the cctv and came out quite fast with the $20. The floor manager after found the extra $20 he didn’t straight up apologise to either of us and told my dad that if he counted earlier he can pay back earlier, what kind of bad attitude is that after causing my parents and me so much distress and inconvenience he can still say behave so unprofessionally. It's his job as floor manager to count whether we decide to call the cops and not purposely delay till the police came.

They say they "miscalculated", it's totally ridiculous, as a young lady with good memory she can calculate the change from $42 to $22 and when we ask her immediately why short of $20 can let us wait there like we're invisible without a word, they say it's their SOP. As ridiculous as they claim, like that every customer can take extra things more than they pay for and say they "miscalculated" the things they took extra and aren’t dishonest nor have no intention to steal, after they check their bag found the item then return? What kind of gibberish is that? Is not like after a few hours she forget and have to check and recount, on the spot cso change wrongly and we tell her but she vanish without a word. Even when one accidentally took it, a basic civilised person is to apologise what's more they are in the "service" line. They must be so proud to bully senior citizen.

My dad also told him that but you as manager don’t handle things well, basic courtesy is to at least sincerely apologise for the time you waste.

Breach of customer's trust and no integrity. Condescending, unprofessional, unfriendly and incompetent.

They're reap what they sow, heaven is watching.
Written June 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Akshay K
Singapore, Singapore12 contributions
Couples
If you want to have the comfort of a premium movie theatre and do not want to pay the exorbitant amounts Cathay Platinum or GV Gold class charges, shaw might be the best alternative for you.
The food menu isn't as elaborate but still decent. Free flow popcorn and truffle fries are the highlight there!
I would highly recommend for a long movie which you can enjoy with your partner in an exclusive space!
I wish shaw builds more of these around Singapore!!
Written January 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

MaxManila
Manila, Philippines3,726 contributions
Solo
Double the price at 25SGD, but also double the experience. But the price includes discount coupon for food purchase. I found out last week when I watched Dr. Strange at Shaw Premiere.

Despite the cost, you will surely enjoy the movie experience due to super comfy lazy boy seats. Plus butler-type service which is warm and attentive with a press of a button. Seat layout is so much better with a steeper slope which allows good viewing angle.

One distinct amenity is the fleece blanket to keep you warm and cozy. All blankets are collected and replaced with new ones at the end of the movie.

A truly elevated movie experience.
Written November 11, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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