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Review Highlights
No fuss experience

Slick operation and smooth journey. Everything ran professionally and well in all regards. The only... read more

Reviewed June 18, 2018
Mark L
,
Perth, Australia
via mobile
Typical Ferry Trip

If you expect luxury or first class treatment in economy on this trip, you will be sadly... read more

Reviewed June 9, 2018
Thengle
,
Singapore, Singapore
via mobile
Read all 181 reviews
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Traveler Overview
  • Excellent27%
  • Very good46%
  • Average21%
  • Poor4%
  • Terrible2%
Travelers talk about
“emerald class”(49 reviews)
“economy class”(13 reviews)
“ferry ride”(8 reviews)
About
Bintan Resort Ferries is a ferry operator with regular ferry services between Singapore (Tanah Merah Ferry Terminal) & Bintan (Bandar Bentan Telani Terminal) in Riau Island, Indonesia. Our fleets of catamarans are fully certified according to marine...more
Contact
50 Tanah Merah Ferry Road Tanah Merah Ferry Terminal, Singapore 498833, Singapore
Website
+65 6542 4369
Call
Reviews (181)
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LanguageEnglish
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All reviewsemerald classeconomy classferry rideferry servicethe upper deckopen deckthrough immigrationtanah merah ferry terminalreturn journeypriority queueindonesian rupiahboarding passesclear instructionssmooth rideair conditionedpassengerslounge
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1 - 10 of 118 reviews
Reviewed 2 weeks ago via mobile

I love taxi & tourism center, this is my third visit to Bintan. Far-away holidays come only to travel in bintan. I feel very comfortable at being here. Not in vain, vacation away here. I love Bintan and thank you, bintan taxi & tourism center...More

Thank SamudraT5
Reviewed 3 weeks ago via mobile

We paid more for emerald class so we would get our bags out quick. However we saw well over 100 goldclub bags out first regardless of the class of travel before any luggage came through at all. Not only an insane wait of 30 minutes...More

Thank BestQP
Reviewed 3 weeks ago

Great service, we booked emerald class tickets which give you a quicker boarding/disembarking process and includes refreshments before and during the journey.

Thank DayMrs
Reviewed July 30, 2018

I've used the ferry service over 20 times and it always does exactly what you would expect. Just like the ferry to Macau or Maldives from the mainland its about the getting to the destination rather than the journey. Food and drink is perfect for...More

Thank Mattjack8
Reviewed July 8, 2018 via mobile

The ferry ride is comfortable. But our transport between Singapore and Bintan was delayed both ways - 30 minutes on the way out and over an hour on the way back. They did offer free soft drinks on the latter to apologise. The ferry terminals...More

Thank Ken S
Reviewed June 20, 2018

It's not local terminal, once you reach there only resort person will pick you up to their resort. There's nothing out there you can see. Price of any goods in the shops is similar with Singapore.

1  Thank hermanst
Reviewed June 18, 2018 via mobile

Slick operation and smooth journey. Everything ran professionally and well in all regards. The only challenge was the delay in getting a taxi when we arrived back in Singapore, there was a long queue and taxis few and far between - we were told it...More

Thank Mark L
Reviewed June 16, 2018 via mobile

This is a private ferry terminal, which belongs to the Bintan Resorts, a very expensive group of hotels. While the short ferry ride is quite OK, the experience at their private ports - especially in Indonesia- is appalling. People are cattle’s around like animals. And...More

Thank beautifulswitzerland
Reviewed June 10, 2018

First time using their Emerald Class service. At check-in, they had our tickets prepared and ready for issue. After clearing customs and immigration, we had a comfortable time waiting at the lounge. We were boarded first on the ferry and found our seats easily. The...More

Thank calvinheng
Reviewed June 9, 2018 via mobile

If you expect luxury or first class treatment in economy on this trip, you will be sadly disappointed. You get what you pay for VERY adequate economy treatment. I travelled solo over in economy and it was pretty painless because I got there early. Of...More

Thank Thengle
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Questions & Answers
Ask a question
KaranCheeku
July 18, 2018|
AnswerShow all 3 answers
Response from beautifulswitzerland | Reviewed this property |
Safe Safe, the whole resort compount including the ferry terminal are privately owned. And even outside the compound the people are incredible and friendly.
0
Votes
Nwe N
April 21, 2018|
AnswerShow all 3 answers
Response from JohnnyTraveler85 | Reviewed this property |
We booked on the way to the ferry. Think you can purchase at site also.
0
Votes
Google Translation
kasihutama95
March 1, 2018|
Answer
Response from BRF-SIN | Property representative |
Kindly email to our HR DEPT ... hr @ brf . com . sg
0
Votes