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About Bintan Resort Ferries
Bintan Resort Ferries is a ferry operator with regular ferry services between Singapore (Tanah Merah Ferry Terminal) & Bintan (Bandar Bentan Telani Terminal) in Riau Island, Indonesia. Our fleets of catamarans are fully certified according to marine safety standards and equiped with high tech navigation and engineering monitoring & stability features thus allowing a smoother ride at sea.Apart from Economy Class, passengers can experience our premium service on Emerald Class and enjoy a suite of privileges including use of Emerald Lounge.
Singapore, Singapore
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Bintan Resort Ferries
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Reviews (191)
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All reviews emerald class economy class ferry ride ferry service open deck through immigration tanah merah ferry terminal return journey indonesian rupiah replied promptly clear instructions mode of transport air conditioned crew passengers lounge disembarking
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1 - 10 of 123 reviews
Reviewed 2 weeks ago via mobile

When we got on, we felt like it was going to be ok because the ship looked very modern. It took us like 30 mins to wait for the ship. I am like “uh come on” and It was so HOT! The ship had no...More

Date of experience: February 2019
Thank JoanJ240
Reviewed January 2, 2019 via mobile

The 2.35 PM ferry left at 4.15 PM with frustrated passengers standing in a non-aircondioned Hall. No proper communication from crew made the wait more anxious. Bintan ferry terminal must provide sufficient waiting area and crew need to provide proper communication

Date of experience: January 2019
Thank Shyam Sundar C
Reviewed December 12, 2018

A well organised and safe operator and I would have no problem using them again in future. There are two classes, Economy and Emerald (VIP) class. We went economy and it was pleasant and not really that crowded. There is a 'no food or drink'...More

Date of experience: December 2018
Thank Rob N Nell M
Reviewed December 12, 2018

I called them (SG office) to sort out the issue I was facing with their online booking system. The lady I spoke to, told me she needed to speak to the management & put me on hold. After 20 mins on hold, we got disconnected....More

Date of experience: December 2018
1  Thank Kate2809
Reviewed September 28, 2018 via mobile

What an amazing little island this is. It’s raw and unspoilt. Ferry from Singapore was great! Said it would take up to an hour and 45 and it was way quicker. It was comfortable and had some complimentary drinks. I recommend the ferry service.

Date of experience: September 2018
Thank 6karld
Reviewed September 9, 2018 via mobile

I love taxi & tourism center, this is my third visit to Bintan. Far-away holidays come only to travel in bintan. I feel very comfortable at being here. Not in vain, vacation away here. I love Bintan and thank you, bintan taxi & tourism center...More

Date of experience: September 2018
Thank SamudraT5
Reviewed September 1, 2018 via mobile

We paid more for emerald class so we would get our bags out quick. However we saw well over 100 goldclub bags out first regardless of the class of travel before any luggage came through at all. Not only an insane wait of 30 minutes...More

Date of experience: September 2018
Thank BestQP
Reviewed September 1, 2018

Great service, we booked emerald class tickets which give you a quicker boarding/disembarking process and includes refreshments before and during the journey.

Date of experience: August 2018
Thank DayMrs
Reviewed July 30, 2018

I've used the ferry service over 20 times and it always does exactly what you would expect. Just like the ferry to Macau or Maldives from the mainland its about the getting to the destination rather than the journey. Food and drink is perfect for...More

Date of experience: July 2018
Thank Mattjack8
Reviewed July 8, 2018 via mobile

The ferry ride is comfortable. But our transport between Singapore and Bintan was delayed both ways - 30 minutes on the way out and over an hour on the way back. They did offer free soft drinks on the latter to apologise. The ferry terminals...More

Date of experience: July 2018
Thank L8227EYkens
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July 18, 2018|
AnswerShow all 3 answers
Response from beautifulswitzerland | Reviewed this property |
Safe Safe, the whole resort compount including the ferry terminal are privately owned. And even outside the compound the people are incredible and friendly.
Nwe N
April 21, 2018|
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Response from JohnSverre | Reviewed this property |
We booked on the way to the ferry. Think you can purchase at site also.
Google Translation
March 1, 2018|
Response from BRF-SIN | Property representative |
Kindly email to our HR DEPT ... hr @ brf . com . sg