Universal Studios Singapore

Universal Studios Singapore, Sentosa Island: Hours, Address, Universal Studios Singapore Reviews: 4.5/5

Universal Studios Singapore

Universal Studios Singapore
4.5
Amusement & Theme Parks
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12:00 PM - 7:00 PM
Thursday
12:00 PM - 7:00 PM
Friday
12:00 PM - 7:00 PM
Saturday
12:00 PM - 7:00 PM
Sunday
12:00 PM - 7:00 PM
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About
Singapore’s only movie-theme park features 24 rides and attractions, including a pair of dueling coasters that brush past one another in several near misses in their aerial combat. Thrill-seekers can choose between a coaster where they are seated or the other where riders are suspended. Exciting loops, sudden turns, breathtaking drops and thrilling near-collisions will make you scream your heart out. Dinosaurs, lemurs, ogres and Egyptian mummies add to the thrills and adventures.With 18 attractions created or redesigned for Singapore, Universal Studios Singapore™ promises an experience that you will not forget. Laughter and screams are heard around every corner, and lasting memories are made every day. Themed dining and shops are available. UNIVERSAL STUDIOS, UNIVERSAL STUDIOS SINGAPORE, Universal Globe logo, and all Universal elements and related indicia ™ & © Universal Studios. All Rights Reserved.
Suggested duration
More than 3 hours
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Admission tickets
from $67.83
All you need to step foot in the door.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
20,069 reviews
Excellent
10,254
Very good
6,548
Average
2,213
Poor
559
Terrible
496

Olivia
Singapore, Singapore4 contributions
This place is wonderful! I went there last year with my family :)
Read on to know this place better!

However, it can get VERY crowded, so I recommend you to go on weekdays, if possible. When there, (if you are there on weekend) remember to go to the right hand corner to buy express tickets, or else you will need to wait for a very long time. We tried waiting for the Transformers ride last time without express, and we waited for almost an hour! It will cost money, but I think it is worth it :)

If you are bringing kids, I recommend you to make a stop at the first ride, and then move on to transformers. There is also a lot of thrilling and fun roller coasters. A memorable ride was the mummies, but there IS a height restriction. Many people will complain about the price of the food, but there is a pizza restaurant in Universal Studios which is absolutely delicious. However, if you don't want to pay the price, I suggest you buy the food from OUTSIDE the place as there are many appetising meals offered in the food court as well.

The preferred time to play there is more than 3 hours, and it's best to play there for a whole day, or else you cannot really experience all the fun with the waiting.

Some downsides, though. The castle, which I was looking forward too, is closed. I remember going to it last time, probably in 2019, and there was a movie inside, which was thrilling as well. The Water World is also closed, due to COVID-19, but if it does open again, the show is absolutely fantastic, and it was surreal.

Overall, it was a nice experience, and there is a mini roller coaster for kids as well. Please remember to like my review!! :)

Thanks for reading :) Hope you enjoy it there!
Written May 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Momoka
1 contribution
It was overall a very fun experience. I've been to Universal a lot of times but this time it was just a little bit worse. The Madagascar area was renovating so I couldn't go there. I do recommend getting the Unlimited Express pass or the Express pass (For the express pass you have to purchase the amount of times you go on a ride altogether so I recommend getting the Unlimited Express pass ) so it was more easier to get on rides. The food was also good with some entertainment at times such as the Puss in boots performance/photo taking. The gift shop things were a bit pricey as well as the food being a lot more dollars than it should be. I thought most of the rides were going to be closed so I had a lot more fun than I expected.
Written April 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ozzyAAA
Sydney, Australia64 contributions
Rides were all operating, though the two roller coasters only operated one at a time. Entertainment is still not up and running. Masks need to be worn in all indoor areas - including rides. Plently of people though - with some queues over an hour, so not sure why they don't extend hours beyond 12pm to 7pm. We did still manage all the rides we wanted to go on.
Written July 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vince G
Melbourne, Australia38 contributions
Family
COVID-19 protocols are a joke! We purchased tickets before leaving Australia as they were advertising 50% capacity with limited ticketing. $380 in pre-paid tickets. Arrived on our scheduled day early and the line to enter universal was over 90 minutes. It seemed all of Singapore was lined up and with absolutely no 1.5 meter gaps. Once we were in the rides were over 100 minutes wait with people up each others back sides lining up. Absolutely no social distancing being practiced. To avoid the queues, I went back to the store and purchased the express path which was another $300. When joining the Xpress lines people were right up each others back sides, again no social distancing and staff and park management couldn’t care less. When we got to the ride entrance it was clear the advertised “50% capacity” meant letting full capacity into the park, but closing every second seat or every second row depending on the ride therefore ‘limiting the rides’ to 50% capacity. Queues were upwards of 160 minutes on some rides because of “COVID POLICY”. Yet, the “Carnies” operating the rides didn’t care that everyone in the line was up each others backside , but when it came to climbing in a ride, they made sure that each ride only had half the capacity of riders. Just dumb !! To top it off whilst in line for the first ride the heavens opened and the park closed all the rides for nearly 3 hours. No refunds, no save your ticket for another day, just $680 down the drain. When several staff were approached as to when rides would reopen they just put their arms up in the air and pretended they didn’t understand English. It rained so much and for so long that there was no escaping it. All indoor areas were closed again because of this stupid Covid policy. Any chance of getting a meal meant you had to line up for over 150 m and it took me over 50 minutes lining up in the rain to get a hotdog for my kids whilst they were standing under a tree getting drenched. The indoor food court undercover seating area in the Jurassic World section was closed - all they had to do was use their brains and apply some common sense as well as some respect for their patrons and open the doors. All the while I lined up for 50 minutes to order a couple of hotdogs only for it to take another 35 minutes for my number to be called. So after nearly 5 hours, we left and all we had to show for it was a saggy soggy cold meal, 3 kids soaked through in wet clothes, 2 rides, no entertainment and the privilege of paying $680 Singapore dollars for it. Park management and Singapore Tourism should hang their head in shame. Never again will you get a single cent from me!
Written January 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear 957vinceg, Thank you for taking the time to write about your experience with us on TripAdvisor. We sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly reviewing to improve our products and services continuously to enhance the experience of our guests. With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services. Once again we apologies for the inconvenience caused and hope to host you again. Warm regards.
Written January 18, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Crackles
13 contributions
Family
Park only open 12pm-7pm with rides limited to time slots eg 12pm till 3pm. Ride also had technical difficulties further limiting rides. Also due to a weather event most rides where closed for several hours. Not much for small children which was expected. More staff manning stores then rides. Lots and lots of things closed rides, attractions, stores. Also everything was cashless. I know something can’t be avoided but this was a very disappointing experience.
Written April 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear crackerlingcrakles, Thank you for taking the time to write about your experience with us on TripAdvisor. We sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly reviewing to improve our products and services continuously to enhance the experience of our guests. With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services. Once again we apologies for the inconvenience caused and hope to host you again. Warm regards.
Written May 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

kai_yunnnn
Singapore, Singapore59 contributions
Family
Multiple rides, shows (100% of the shows were not available on the day of my visit - no street shows, no nothing), restaurants and even drinks stalls were closed, with shorter operating hours and yet the park has the audacity to charge full price for the tickets.

Another reviewer below has it right - it's not "50% capacity" if there are no real restrictions on number of tickets sold, only a limit on the seats on the rides. This just means you are operating at 200% capacity, with no enforcement of any safe distancing in the queues whatsoever.

COVID-19 has been around for two years; it is not an acceptable excuse to shut down so much of the park and still charge the same amount. There is a lack of disclosure and accountability to visitors of the park and we would surely not be visiting anytime soon.

The lack of sincerity in addressing the problem (they regret that we had a disappointing experience, thank our time for sharing and will review etc.) also shows in their standard responses to each of the negative reviews below.

If you are sincere about improving the experience, please provide full disclosure of the rides, shops, restaurants, shows that are not available on the ticketing sites.
Written February 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
DearKai Yun T , Thank you for taking the time to write about your experience with us on TripAdvisor. We sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly reviewing to improve our products and services continuously to enhance the experience of our guests. In regards to your feedback on operating capacity, do allow me to assure you that we are in line with the Governmental directives, and do operate at the maximum capacity stipulated by the authorities which is 50% of our max capacity. However due to Safe Management Measures, wait times and queues can feel extended. Safety has always been a top priority for us, and especially now more than ever. We are disappointed that our attractions did not fully meet your expectations and we appreciate you taking the time to let us know where we could improve. However, we are committed to providing a superior entertainment experience and great value thus your constructive feedback will be shared with our respective teams and will certainly be used for the continual improvement of our products and services. Once again we apologies for the inconvenience caused and hope to host you again. Warm regards.
Written February 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bill P
Casino, Australia44 contributions
Don’t waste your money, very poor theme park, a lot of the ride attraction where not functioning.Both the roller coaster rides had limited action and very inaccurate time estimates as to the queue wait. Limited lockers available for storage of items and grossly over priced.Not open Monday and Tuesday which does not make it appealing to any tourist that may like to fill in time if having a stop over in Singapore.
Written August 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

georgia
Gloucester, UK63 contributions
Be aware the park is only running at around 60% capacity. This means even longer queues around the park, especially at popular rides such as Battlestar Galactica or Jurassic Rapids. We didn’t pay for a fast pass but it appeared even those who did were waiting upwards of 30 mins for rides.

Despite this, it is a fantastic day out with fun for all the family. The current Groovy Minions theme is cute and has various shows along the promenade where you can “meet the minions”. Great options for food and drink at fair prices. Plenty of souvenirs to buy and I thought they were a decent cost compared to theme parks in the UK.

Well worth the trip over on the Sentosa Express and as the park is only open 12-7, plenty of time to explore the rest of the island before or after.
Written July 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

mcpike22
Singapore, Singapore9 contributions
As several previous reviewers have noted, the way the park operates at the moment makes it a complete waste of money: rides operate only for a limited number of hours, meaning that at any given time there are long queues at the ones that ARE active. Some rides are closed altogether, but this doesn't stop the owners from charging full price. Overall, we had a very disappointing time as compared to our previous visits (4 over the past 3 years) we spent a lot more time standing in line and managed to only do a few rides. Shame they don't have the decency to cut the prices to reflect this, but rather fleece people full price for a substantially cut down offering.
Noticed that the template corporate-speak management reply to these comments here is the usual "constantly reviewing to improve our products and services continuously to enhance the experience of our guests....truly appreciate the information provided....be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services" - but that nothing is changing, which just proves the cynicism of this park management.
Bottom line - don't come here until covid restrictions end, and make sure all rides are on all day!
Written February 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear mcpike22, Thank you for taking the time to write about your experience with us on TripAdvisor. We sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly reviewing to improve our products and services continuously to enhance the experience of our guests. With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services. Once again we apologies for the inconvenience caused and hope to host you again. Warm regards.
Written March 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

soheb g
3 contributions
Overpriced, and poorly maintained, so many rides had technical problems and long waiting times. Not worth going if you do not purchase the express ticket as you will be waiting in the queues for hours on end.
The rides are also poorly managed, with short staff, contributing to the waiting times.
Since the pandemic, they are not open every day so please check if they are open before you wish to go. The website says they are open from 10 am but they actually open at 12 pm.
Written July 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Universal Studios Singapore

Universal Studios Singapore is open:
  • Thu - Sun 12:00 PM - 7:00 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

Universal Studios Singapore admission prices can vary. Entrance tickets currently cost $67.83, while a popular guided tour starts around $77.08 per person. See all 14 Universal Studios Singapore tickets and tours on Tripadvisor

Universal Studios Singapore can be crowded, so we recommend booking e-tickets ahead of time to secure your spot. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund. See all 14 Universal Studios Singapore tickets and tours on Tripadvisor



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