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Universal Studios Singapore

19,947 Reviews

Universal Studios Singapore

19,947 Reviews
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Universal Studios Singapore 1-Day Pass with Optional Transfer
$62.71 per adult
Popular: Booked by 7,090 travelers!
Skip the Line: VIP Tour of Universal Studios Singapore with Private Transfer
$327.76 per adult
Popular: Booked by 130 travelers!
Singapore Unlimited Attractions Pass
$192.03 per adult
Popular: Booked by 111 travelers!
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8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269 Singapore
Getting there
HarbourFrontSingapore Mass Rapid Transit18 min
Telok AyerSingapore Mass Rapid Transit52 min
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Singapore Sunset Cruise On A Luxury Catamaran
Catamaran Cruises

Singapore Sunset Cruise On A Luxury Catamaran

3 reviews
Escape the crowds on land and see Singapore at the most magical time of day during a sunset sailing cruise. A romantic experience that’s ideal for couples, this tour provides a different perspective of the modern metropolis from the water, and include free-flowing soft drinks and snacks. Alcoholic drinks can be purchased onboard.
$83.17 per adult
19,947Reviews1,032Q&A
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Peter wrote a review Jan 7
1 contribution
The place is so ran down even indoor ride queue line also have water puddle when heavy downpour, the paint of the building look like it hasn't been paint for 10 year already, ride cabin are dirty. The dinosaur that display at jurassic Park the floor is terrible, it totally unacceptable for a theme park which is high grade on trip advisor.
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Date of experience: November 2020
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Response from UniversalStudios-SG, Manager at Universal Studios Singapore
Responded 1 week ago
Dear Elcpeter, Thank you for your review on TripAdvisor. We sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly reviewing to improve our products and services continuously to enhance the experience of our guests. With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services. Once again we apologies for the inconvenience caused and hope to host you again. Warm regards.
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scotchy_tape wrote a review Jan 5
Singapore, Singapore3 contributions
Weather was a bummer.. but we still had an enjoyable time! Love the complimentary mask, and we did a lot of Christmas shopping in the shops.. Queue for the ride are long as expected and I think there was something wrong with the Transformer ride as we waited 30mins and it was announced that we had to wait another 30mins. We came out from the queue and the kids took the rollercoasters instead. The queue was much lesser. Eventually, they tried their luck again later in the afternoon and managed to take the ride. The kids were contented. Sadly, quite a few stations are closed due to covid, but the performance (esp the evening) never failed to bring out the festive mood and that 'inner child' in us. We really hope this covid will be over soon, and we will be able to bring back the joy and life of USS like it was before!
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Date of experience: December 2020
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Response from UniversalStudios-SG, Manager at Universal Studios Singapore
Responded 2 weeks ago
Dear Latif_Kha, Thank you for your review on TripAdvisor. We are happy to know that you have enjoyed your time at Universal Studios Singapore™ and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. We love that we all were able to welcome you home, but still prioritize safety. We are elated that you felt safe in the parks, but were still able to enjoy our timeless attractions. We look forward to welcoming you back soon. Warmest regards
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Lim Boon hee wrote a review Jan 2
2 contributions
Not enough shelters from rain. Even shelters have leaks. Wait times are horrendous for all rides. Puddles and pools of water in queue areas. Nothing really happening whole day except for a few characters and two singing on stage. They should compensate for lack of floats, parades and fireworks with more characters but unfortunately - just a couple of bored characters only. Waste of time and money in the rain.
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Date of experience: January 2021
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Response from UniversalStudios-SG, Manager at Universal Studios Singapore
Responded 2 weeks ago
Dear bhlim99, Thank you for taking the time to write about your experience with us on TripAdvisor. We sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly reviewing to improve our products and services continuously to enhance the experience of our guests. With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services. Once again we apologies for the inconvenience caused and hope to host you again. Warm regards.
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Irishluck wrote a review Dec 2020
Singapore, Singapore26 contributions17 helpful votes
My 2 daughters (7 and 4) and I visited on 28th Dec. We had a terrible experience on many levels. We are repeat annual pass holders. Let me start by saying we knew that there was a risk of crowds during the school holidays. Also, we know that we are in a unique situation with Covid and many businesses are struggling with the measures needed to keep safe. However, it seems USS are really putting guest experience low down on the list of priorities. Guest safety has to come of course but at what cost? The trouble for us started even before we got to in to the park. We arrived at 2pm and the entry queue was all the way passed Candylicious i.e. at least 500m away. I approached a USS staff at the queue and asked if there was still a priority line for annual pass holders. She told me "no, please join the line." So I had to walk all the way to the back of the line. After 1 minute of queuing another staff noticed our lanyards and said if we're annual pass holders then go to the front and use the priority queue. Once in the park, the theme of queuing was everywhere. My 7 year old decided to queue for Enchanted Airways so she went in alone and I was watching her from the front of the building. The queue moved and she went out of sight around the side of the building and I followed. I didn't notice at first but the queue went around the side of the building, down the back, and returned to the main entrance. What was appalling was that most of the queue was left exposed to the sun. This is unforgiveable. It showed me right there that USS are more concerned about $$$ than people. I pulled my daughter out of the queue as she said "Daddy, this is too much". Every single other ride we stopped at (including the Madagascar merry go round) looked like the wait was at least 45 - 60 mins. The more popular rides I would say you'd need to queue for at least 90 mins - 2 hours. This is just nuts. We spent the rest of the afternoon just going around the shops and people watching. One thing that USS did do well was putting on more frequent character shows which was enjoyable. Then we tried to get into Mel's Drive In for dinner. Guess what, we had to queue to get in, had to queue to order and then wait for the food prep. All in all this was a terrible experience for us. Again I want to say that this is no fault of the staff in the park. This issue is firmly with senior management and their interpretation of what is acceptable sacrifice under the current management measures. It looks like they've decided that guest experience is the first to go. I am a senior operations leader in the real estate industry so I know full well how hard it is to get a balance at the moment. But for USS, the numbers in the park simply need to be controlled better. They've got the balance wrong right now and guests are suffering. We will not be renewing our annual passes again.
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Date of experience: December 2020
2 Helpful votes
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Response from UniversalStudios-SG, Manager at Universal Studios Singapore
Responded 2 weeks ago
Dear Irishluck, Thank you for taking the time to write about your experience with us on TripAdvisor. We sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly reviewing to improve our products and services continuously to enhance the experience of our guests. With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services. Once again we apologies for the inconvenience caused and hope to host you again. Warm regards.
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mayi wrote a review Dec 2020
Singapore, Singapore3 contributions
We booked our tickets beforehand but theres still another booking within the ticket we were supposed to do but missed out because we obviously didn't read the ticket after we bought it... and it was not mentioned when we bought the ticket or after payment on the website either :/ after we went the queue stretched from USS to candylicious all around.. they obviously overbooked themselves?? if you guys just had lesser number of people allowed in per day the queues and the overcrowding would be solved. we went all the way there only to be rejected and asked to come back another day. Ive never seen a double booking system because of covid and other attractions like WWW are able to manage crowd amazingly please improve on this and don't just think of the money and end up overbooking yourselves.
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Date of experience: December 2020
1 Helpful vote
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Response from UniversalStudios-SG, Manager at Universal Studios Singapore
Responded 3 weeks ago
Dear travelrightnow10 Thank you for your review on TripAdvisor. Safety has always been a top priority for us, and especially now more than ever. We are disappointed that our attractions did not fully meet your expectations and we appreciate you taking the time to let us know where we could improve. However, we are committed to providing a superior entertainment experience and great value thus your constructive feedback will be shared with our respective teams and will certainly be used for the continual improvement of our products and services. We look forward to welcoming you back to Universal Studios Singapore. Warmest Regards
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