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About Come2Indonesia
We are a local travel agency located in Bali, Kalimantan and Sumba - Indonesia. Starting in 2008, our service was mainly in organizing adventure and cultural trip for our guests who are mostly coming from Europe. The pillars of the team conduct of real travelers who have been traveling around Indonesia and know many places of interests and culture by first experience. We have the luxury to know the places, the cultures and especially the people from different part of Indonesia, and of course, we get to know good contacts everywhere around, especially the eastern part. Our philosophy is that having happy guest, will bring more guests… that is why with secure every single details in the trip that we organized to make sure, that our name will be always in the good memories of our guest. We hope to see you in Indonesia!!
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Laura wrote a review Jul 2020
5 contributions1 helpful vote
We paid off a whole experience with the orangutanes. Because of the COVID we couldn’t go, the only solution they offer is to give a bonus. We are not going to be able to go back there and we want our money back. They don’t answer anymore. Don’t trust this company
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Date of experience: July 2020
1 Helpful vote
Response from come2indonesia, General Manager at Come2Indonesia
Responded Aug 2, 2020
Hello Laura, Thank you for taking time to write about your dissatisfaction. For the last 4 months, tourism industry have been in an unprecedented situation. Therefore for everyone’s benefit, we had to adapt our term and condition, following the recommendations of the association of Travel Agencies and Operators in Indonesia. Following our normal term and condition, cancelation before the trip means penalty or totally no refund, depends on the cancelation period. With the adapted term and condition, our customer does not lose their payment, since we will issued a credit note (voucher with value) for the customer, to be used by our customer, family member or friends. On the other hand, we can keep the economy and business active in Indonesia, where due to COVID, it has been much affected. We have applied the same term and condition to all of our customers and 99% of them have understood perfectly. Some use the chance to upgrade their itinerary, some are checking better options for hotels, and some already looking for dates for the next year. In any case, if the customer can not come in 2021, we simply ask the customer to contact us again next year to review the case with them without any problem. By accepting the voucher system, our customer also have help to save the tourism sector. And for that, we cannot thank our customer enough for their understanding. We always have good reviews from customer because we are always on their side, also in this time. I am confident that once the condition is better, our customer and/or their family and friends can come and enjoy the well-deserved trip. We are always replying your travel companion Fernando, every single questions since we start organising this trip for you, we were there always, we are now, and we will be once this pandemic is over, and you can do this great trip to see the Orangutans in the forest of Kalimantan. Wishing you well. Melysa Charlex - CEO of Come2indonesia
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fmoreno21 wrote a review Nov 2019
3 contributions
A very nice experience. The agency and the staff of the boat, were very helpful. The guide and the tripulation helped us to be confortable. Huge recomended.
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Date of experience: November 2019
Response from come2indonesia, Gerente at Come2Indonesia
Responded Nov 25, 2019
Dear Fmoreno21 Thank you very much for your comments, we have being showing the best of the wildlife of Borneo since 2008, and we are happy that our guests love it here too! Hope to have you in another adventure with come2indonesia in the future! Best Regards Norberto Rodriguez
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