Tibet Highland Tours
Tibet Highland Tours
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About
Tibet Highland Tours, though not the largest company around, we are among the most experienced around. Our office managers have been working in tourism in Tibet for over 20 years and know all areas of Tibet extremely well. The company was started by local Tibetans, most of whom had been working for over 20 years already as tour guides, managers, and route builders. We can work with you to create the perfect itinerary suited specifically for you. Unlike many travel agencies that arrange tours to Tibet, we are not based in Beijing, Chengdu or Shanghai. We are based right in the heart of Lhasa, less than a 1 minute walk from Barkhor Square. All of our office staff, guides and drivers are Tibetans who are intimately familiar with Tibetan culture, language and religion. This gives us an advantage over most companies arranging travel to Tibet. Our company is not out just to make money. Our goal is to give back to as many poor Tibetan communities as possible. Several of our office staff are from remote, poor villages at the base of the Himalaya Mountains. A portion from each tour goes towards projects that we carry out in these communities.
Lhasa, Tibet, China

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


5.0
5.0 of 5 bubbles463 reviews
Excellent
409
Very good
37
Average
5
Poor
7
Terrible
5

cvs_travellife
2 contributions
5.0 of 5 bubbles
Jul 2019
We thoroughly enjoyed our 2 week tour (Lhasa, Holy Lake Manasarovar,Holy Mt.Khailash, Mt.Everest Base Camp) with Tibet Highland tours! Small Tenzin and team took care of us four like their own from Day 1. The tour is well planned giving ample time for acclimatization. The kids got very fond of Lhakpa (our cool Guide) and Samdup (Tour driver- Steady man behind the wheel) over the first few days. The team made sure we were comfortable with the place for the night stay. Provided great insides on Tibet culture, on different regions, were lucky to spot and watch black-necked crane (migratory birds) in our trip.
Written January 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emanuele Battisti
35 contributions
5.0 of 5 bubbles
Oct 2019
We spend little over 2 weeks travelling around Tibet on a private tour, 7 of us (3 children, 9-6-6 years old).
We visited Lhasa, all the way to Mt. Kailash, back to EBC and finishing our trip on the boarder with Nepal.
Everything was very well organized, both before and during the trip,even if this is not one of the easiest trip to do with young children.
We had our private van driving around the country, never have any problems and both driver and guide were very helpful and helped us to enjoy this trip so much!
Very highly recommended if you want to travel in Tibet supporting local Tibetan people.
Written January 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Theroadtravelled
Stroud, UK25 contributions
5.0 of 5 bubbles
Oct 2023 • Solo
Tibet is not an easy place to visit for a Westerner. I arrived in Lhasa on the train from Shanghai and left over the border at Kyirong to Nepal.
Numerous permits are are required, particularly to go out the west to the Mount Kailas area. Tibet Highland Tours organised all the permits perfectly. They are experts !. The first permit I needed was to enter Tibet on the train. They emailed that to a Chinese friend of mine. ( I can recommend coming on the train from Shanghai , 48hrs, or from Xining, 24 hrs ). My guide, Purbu, was the best. Such a nice guy, and so knowledgable. The driver of the Land Cruiser they hired in was far from the safest driver, but we survived ! I've been twice to Everest Base Camp on the Nepal side, but the views from the Tibet side are much better. Remarkably THT declined my offer of a deposit payment. I paid when I arrived. I like that level of trust.
'Old Tibet' is changing fast. Go soon. Spectacular country. If THT want to put you in touch with me, I'm fine with that.
PS. I'm now almost 76, and have been wandering about the world for both business and pleasure for 50+ years.
Written October 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GrandTour33343957993
1 contribution
5.0 of 5 bubbles
Sep 2023 • Solo
We went as a couple on a private tour. The experience was amazing! We had an amazing guide, Lobsang, that always made sure we have everything we need, and had a lot of knowledge to share with us. More than once we had to make some changes in the plans during the trip, and he did not have any problem with accumolating fast and changing it so it will be as fit to our needs. The driver was very kind and funny, as was more than once happy to help with whatever we needed. The sites along the way were amazing! Nothing like anything we saw before.
Written September 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

San
San Francisco, CA5 contributions
5.0 of 5 bubbles
Jul 2023 • Friends
Passang and Penpa were amazing They listened and created an experience of a lifetime tailored especially for us. We saw the amazing landscapes, culture, temples, learned about history, and tasted the food. It was the trip of a lifetime. Although our trip was more encountering culture they are also experienced trekkers capable of various mountain climbs. They are native Tibetans who know and love sharing their beautiful country and we fell in love with it too. We fully recommend Tibet Highland Tours. You’ll be in good hands.
Written September 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Asova478
Toronto2 contributions
2.0 of 5 bubbles
Hello,

We booked an 11 days tour to EBC with THT. It started well and then service went downhill at the end.
Here are the pros and cons of this tour operator.

Pros:
-Good english level of the guide and management
-No problems with permits
-Hotel in Lhasa and Shigatse ok
-Quick replies from management
-Good driver
-car had over 900 000 km but was ok

Cons:
-Really hard to get straight answers to questions and i am not talking about political stuff.
-Guide is not really interested in sharing knowledge and would answer lots of questions by "yes".
Would be late in the morning and would make us visit monastery without her.
-The itinerary that we chose did not happen. The agency has their own agenda and will try to cut cost with cheap tricks.
-No tents at EBC and guesthouse at EBC kicked us out cause we merged 2 single beds to make a double bed. (I doubt culture shock was the issue)
Guide and agency did Nothing...in fact they have been insistant all day not to sleep there, I suspect it was another cheap trick to make us go to the hotel they wanted.
We were very desapointed not to be able to stay at EBC for sunrise.
-After that day, the guide simply stopped talking for the next 4 days.
-No chance of refund from management and no attemps to compensate in any ways.
-Agency asks for the total amount at start of trip...it was a mistake from our part.

Tibet is great and and I bet that with a good guide and agency, its even greater.

Have fun!

Mat

Written November 8, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your recent journey to Tibet did not go as well as you expected. Our agency has an excellent safety record. We make sure that all of our vehicles are in top working order. Some of our Land Cruisers have had engines replaced to make sure that they remain in top working order, which is very common in Tibet. We apologize for the way the guesthouse at EBC treated you. We have had guests stay there countless times over the years without incident, however, we will be sure to look into this matter to make sure there are no issues with beds in the future. Similar to taking a cruise or buying an airplane ticket, we do require our guests to pay for their tour before they depart. This has been customary in Tibet (and most of the world) for many years. If you have any other questions regarding your recent journey with us, please do not hesitate to contact us by email. Sincerely, Tenzin
Written November 18, 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kee P
Bangkok, Thailand4 contributions
2.0 of 5 bubbles
Jun 2017 • Friends
"comment and experience from your recent customer, hope u wanna hear from us!! "

Please Kindly find our feedback information and would like you to clarify some our inquiries.
First of all, we're very impressed to a wonderful memorial Trip in Tibet. It's very amazing trip with beautiful scenery, nature and unique culture & tradition. It's once of our lifetime.

Secondly, thanks for everything and your assistance for this trip.

However, honesty there're somethings that we would like to feedback for your service's improvement.

According to Tibet trip, we've been under your service during 31 May 2017-13 Jun 2017. Your country is so beautiful. That impressed us a lot.
However our tour guide named Tenzin Gyurmey has done several things that made us feel uncomfortable.
I wrote this to you because we need the explanation in order to help you improve your service in the future.
To make the story short and hit to the point, I'd let you know each aspect as followed;

1. Places to visit
1.1 Potala palace: Tenzin didn't tell us about information regarding first and second check point. He wasted our time by showing us the bank downstair instead of guiding us to the palace uphill. He even said that there was no enough time to visit the palace anymore! Finally some of us decided to climb by ourselves even though that caused us so tired!! We wonder that Tenzin does not really know about the time limitation or not? That was our first disappointment.
1.2 Norbulingka palace (Summer palace) Tenzin didn't bring us there because he said it's just an ordinary park for picnic. There's nothing interesting. According to the program, it's including the entrance fee ( CNY 60/person) to Summer palace. If we didn't visit here, didn't you think we should get something in return for the entrance fee?!
1.3 Jokhang temple: Tenzin told us that we had to choose between the front and the back part of the temple. How come we could not visit both of them even the back part does not need the entrance fee? Unfortunately we chose the back part and we knew later that there's entrance fee CNY 85/person for the front part. Again! What about the repay that's already included in the tour's price?
Is it your company's policy to limit the entrance fee as much as you can even though it's already included in the tour's price?
1.4 Sky burial: it's not worthing to pay( CNY 120/person?????) to visit this place because it's just only a landscape without any interesting point. Tenzin told us that there would be vulture but the time he brought us there was not the perfect time to watch the vulture. Also there was no any other tourists visited that place. That's curios us about his telling whether it's true or not.
1.5 Saga dewa festival: We've already informed you that we wanna attend this ceremony. And you answered that it's alright. However on that day we could not go there by car as planned but we had to walk 8 km instead because you did not prepare the permit for us!! Walking in such long distance on high altitude (please do not forget that we were not born there so this was not usual circumstance) caused us so tired and fatigue. We did not complaint about walking but it would be a lot better if you let us know early so we could prepare ourselves for that.

In summary, we calculated the amount of money that was taken away from us without any return. All the entrance fee were already included in the tour's price so we loss total 170 CNY per person without nothing. If it's not difficult for you, please try to explain this the reason. {CNY 85 + 60 + 25 + 50 = 220 CNY from Jokhang monastery + Norbulinka palace + Rongbuk monastery + Kailash Mt. and extra from sky burial (120 CNY?!?????)}
Fee Ref. From snowliontours.com

2. Meal
2.1 It was written on tour program that the tour price included breakfast everyday. However we had to pay a meal on our own on the day that we visited the Manasarovar lake. We almost had to pay the second time on our own again at Darchen, fortunately one of us asked for the breakfast so finally we could get it without paying.
2.2 Tenzin said that chicken is contagious and did not allow us to eat even though we'd pay by ourselves. Also there's a lot of people eating KFC in Lhasa but he forbid us to eat there!!

3. Personal attitude
3.1 We do respect your belief and culture also the political aspect. However you should not use your bias to prohibit us to do something that we'd like to. Such as eating KFC, lol. The tour guide should not say the word "stupid thing" to his/her customers. We made a decision by ourselves so we'd take our responsibility. You could "guide" us but not "force" us to do things you want. Being in a travel's business you should concern your customer's decision as a first priority. We do understand that such decision should not cause any harm to anyone seriously.
3.2 To review your service in TripAdvisor: Is that your policy to give gift (T-shirt) to anyone who praise your service. Don't you think it's like offering a bribe?!

4. Accommodation: Is it not possible to book a hotel in advance in the rural area? We noticed that there was no in-advance booking room for us ( at Darchen). It seemed wasting time to drop at each hotel to ask for the available room.

Thanks for reading this. I'm looking forward to your reply.
Written July 5, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pascale254
9 contributions
5.0 of 5 bubbles
Apr 2013

Everything was greatly organized.
Flexible & open guide even though we were late on the coming flight.
Great team & sweet tea :-)
Written May 10, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

truffleluv
KL15 contributions
4.0 of 5 bubbles
Jun 2012 • Friends
My friends and I came back a few days ago from a tour in Tibet organized by Tibet Highland Tours. The trip had started out with quite a bit of tension in the air because we had not received our permits and tickets till the very last minute but in the end, everything worked out fine and it was hardly the agency's fault that the rules on permits keep changing. Tenzin was my contact person from THT and he is a fantastic person! He was quick to respond to any queries that I had in the planning stage...and I had MANY questions but he would answer each of them patiently. When we finally met up in Lhasa we had a good time chatting and he knew more things than our guide. Not to say that our guide wasn't good. He was, in fact, a very kind and gentle person.
Overall, I would strongly recommend Tibet Highland Tours to anyone planning a trip to Tibet and I would use them again if I return.
Written June 11, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cecile V
Lausanne2 contributions
1.0 of 5 bubbles
Sep 2017 • Friends
We travelled with Tibet Highland Tours in September 2017, starting with the 8 day Lhasa to EBC group tour and finishing with a 4 day trekking private tour, each tour with a different guide and it was disappointing from beginning to end, sometimes even scary!

It already started when they arrived almost one hour late at the airport to pick us up the first day!

The first guide was very bad at his job, even with the basics such as making sure we were all dressed correctly to enter the monasteries or the Potala palace before leaving the hotel, telling us to bring snacks in the morning because there would be no lunch break before 4pm, waiting for everyone to gather around to start giving explanations and not just talk to the person next to him. He also had very poor knowledge about the country, the culture, the monuments, the religion, the monasteries. He told us he asked the monks for explanations when entering a temple. A good thing we had our guide book with us to understand a bit more of what we were looking at!

We wonder if he had studied and had a guide license.

The driver had poor vision and smelled alcohol sometimes during the day which doesn't help in being confident on mountain roads.

The tour itself is good although the schedule is very tight and does not leave any time for wandering in the old towns of Shigatse and Gyantse or for souvenir shopping outside Lhasa which would be good for the local economy. Once, we arrived so late in Shigatse, it was difficult to find a restaurant still opened....

The guide on our private tour seemed to have much more knowledge on religion and monasteries but would only address one of us and then be upset when the other one was not listening. During trekking he was never walking with us but always about 300 meters ahead which can be dangerous if anything happened to one of us in high mountains, and would then stop for a break and leave again when we arrived at his level, so we never really had a good break. One time he was so far in front that we had not seen where he had passed and we took a difficult passage thinking that was the way. He really gave the impression he didn't care at all about us. We also wonder if he carried oxygen with him in case we needed.

All in all I try to keep a good memory of Tibet, of its beauty and of our trek in high altitude (we went up to 5200m!) but I absolutely do not recommend this agency and try to think that it was just a bad choice. If we ever go back to Tibet I hope we find a professionnal agency.
Written February 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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