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Sense of Touch Repulse Bay

Closed Now: 8:30 AM - 8:00 PM
Open today: 8:30 AM - 8:00 PM
Review Highlights
special couple treatment is nice but not that special

I searched online (shouldve checked here first) for a couple treatment for anniversary and saw on... read more

Reviewed September 8, 2018
jennyzmeow
,
Hong Kong, China
via mobile
Good service, very outdated facilities and not particularly clean

The service is good, employees are amicable and professional. Unfortunately the premises really... read more

Reviewed April 4, 2015
worthy23
,
London, United Kingdom
via mobile
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Traveler Overview
  • Excellent20%
  • Very good10%
  • Average20%
  • Poor10%
  • Terrible40%
Jun 30, 2019
“Greedy management ruining spa”
Jun 24, 2019
“THE worst service ever experienced anywhere in the world”
About
Sense of Touch Repulse Bay is situated in one of Hong Kong’s historical destinations. Featuring Moroccan inspired treatment rooms, a decadent pedicure lounge and a chic outdoor pavilion with contemporary colonial design. The location won "Day Spa of...more
Closed Now
Hours Today: 8:30 AM - 8:00 PM
Contact
G211, 1/F, The Repulse Bay Arcade, No.109 Repulse Bay Road, Hong Kong 00852, China
Website
+852 2592 9668
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from $24.70
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Reviews (10)
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Reviewed June 30, 2019 via mobile

I had a voucher for a 60 minute massage from my husband for my birthday. Valid for 6 months, well within date. Booked a week in advance, asked for a pm slot was offered 11am, asked again and was offered 12, asked again was offered...More

Date of experience: June 2019
Thank toribr13
SenseOfTouch, 經理 at Sense of Touch Repulse Bay, responded to this reviewResponded July 3, 2019

Dear Tori, Thank you for sharing your feedback. Please accept our most sincere apologies for any shortcoming on the part of our staff for not being able to provide you with a happy experience. Please give us time to investigate and we will contact you...More

Reviewed June 24, 2019

This is THE worst place in the service industry I've ever encountered. I tried booking a spa party (as they advertised on their website) by writing them an email. No reply. Called them 5 times on consecutive days hoping they could book us in or...More

Date of experience: June 2019
Thank Anna H
SenseOfTouch, Manager at Sense of Touch Repulse Bay, responded to this reviewResponded June 26, 2019

Dear Anna, Good morning and thank you for sharing your feedback. Please accept our most sincere apologies for any shortcoming on the part of our staff for not being able to provide you with a happy experience. Please give us time to investigate and we...More

Reviewed September 8, 2018 via mobile

I searched online (shouldve checked here first) for a couple treatment for anniversary and saw on their website this award-winning couple treatment for HKD$3,490/2hrs. Since I'm not a frequent spa-goer, I figured if I splurge then should guarantee top quality. First the pros, very kind...More

Date of experience: September 2018
Thank jennyzmeow
Reviewed April 14, 2018

I booked for a mani and pedi as a treat for my daughter who is studying for her exams . When I booked in the week the receptionist kept changing the details and said one of the mani would have to start before the other....More

Date of experience: April 2018
Thank HongKongMadge
SenseOfTouch, Manager at Sense of Touch Repulse Bay, responded to this reviewResponded April 15, 2018

Dear Marie, Thank you for sharing your feedback following your recent visit at Sense of Touch, Repulse Bay. It is with great concern that we received your comments outlining the customer service experience as we are always dedicated to provide our guest with quality treatments...More

Reviewed September 29, 2015 via mobile

Horrified to watch the waxer reuse the same stick during my bikini wax. I thought, at first, I had missed something, since I wasn't paying close attention. But no - when I watched for it, she totally double dipped. Disgusting and unacceptable. I expected more...More

Date of experience: September 2015
3  Thank Emily M
SenseOfTouchHK, Owner at Sense of Touch Repulse Bay, responded to this reviewResponded October 1, 2015

Thank you much for your feedback regarding waxing double dipping. It is in my utmost concern if our staff did double dip a waxing stick during the treatment. We have been in business for 13 years and we absolutely DO NOT TOLERATE this as we...More

Reviewed June 9, 2015

I've known this spa since it opened and yes while it's high time for a fresh lick of paint ( see other reviews) I keep returning because of the calibre and quality of wonderful caring staff here. I'm always well looked after. There is a...More

Date of experience: June 2015
1  Thank Sally J
Reviewed June 6, 2015 via mobile

This is not high luxury, but it's a cut above many of the cheaper spas around HK, and prices are still reasonable. It's fairly reliable for some of the more sensitive treatments, like facials and waxing, that you wouldn't want to risk going too low-end...More

Date of experience: June 2015
Thank Emily M
Reviewed April 4, 2015 via mobile

The service is good, employees are amicable and professional. Unfortunately the premises really need some updating. I noticed mould around the air-conditioning. Also on the treatment room the walls look dirty, there are some curtains which are used as ornament and they were mouldy also....More

2  Thank worthy23
SenseOfTouch, Manager at Sense of Touch Repulse Bay, responded to this reviewResponded May 25, 2015

Thank you for your visit and valuable feedback. Please accept our apologies for your experience during the last visit. We certainly understand your concern relating to the sanitation matter. Allow us to say that we have strict cleaning procedures and guidelines that need to be...More

Reviewed March 21, 2015

People come to SOT Repulse Bay to relax, to get pampered, to feel like a diva. Their services are decent, and generally pricier than a normal, more local spa; the clientele is very expat, the foot wash basins outdoor facing and brass donned, the premises...More

Date of experience: February 2015
Thank AlexandraCC
SenseOfTouch, Manager at Sense of Touch Repulse Bay, responded to this reviewResponded May 25, 2015

Thank you for your visit and valuable feedback. Please accept our apologies for your experience during the last visit. We certainly understand your concern relating to the sanitation matter. Allow us to say that we have strict cleaning procedures and guidelines that need to be...More

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