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Bad customer service

I didn't appreciate having an entire treatment deducted from my package at Wellington St after... read more

Reviewed March 20, 2016
LisaMTY
,
London, United Kingdom
via mobile
Paranoid receptionist Jennifer, got yelled at when booking

I tried to book a spa session with them, and the lady, Jennifer, confused me with someone else she... read more

Reviewed February 21, 2019
AlexandraCC
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Traveler Overview
  • Excellent33%
  • Very good0%
  • Average0%
  • Poor16%
  • Terrible51%
Feb 21, 2019
“Paranoid receptionist Jennifer, got yelled at when booking”
Feb 18, 2019
“Very bad. Do not recommend to anyone”
About
Sparadise is a boutique spa that believes in quality products and service. We offer spa treatments which use products that are gentle to our skin, the biggest organ of our body, and gentle to our environment, at the same time effective.
Contact
G/F, 21 Mosque Street | Mid-Levels Central, Hong Kong 0000, China
Website
+852 5962 2236
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Top Selling Tours & Activities in and around Hong Kong
from $24.75
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Reviewed February 21, 2019

I tried to book a spa session with them, and the lady, Jennifer, confused me with someone else she was just texting, and said I better stop playing games with her, yelled at me and threatened me to get a refund for my prepaid treatment....More

Date of experience: February 2019
2  Thank AlexandraCC
Reviewed February 18, 2019

Bad experience. During a pedicure, the lady prepared a scalding hot foot bath and when she was informed the water was too hot, turned on the scalding hot water on our legs and did not apologize. Impossible to make a reservation and had the nerve...More

Date of experience: January 2019
2  Thank pquek
Reviewed May 25, 2017

I love this cosy place. The staff are nice and polite. The products used for facial treatment are in good quality. I don't feel any pressure in joining any packages. Also, it's easy to make the appointment via email or whatsapp. I did recommend a...More

Date of experience: May 2017
Thank SpinHK
Reviewed February 9, 2017 via mobile

I have my treatment at wellington street. The reservation and reception service is absolutely worst. I join the 120mins massage package and they only provide 105mins service. No one will give you a cup of water if you wont join their package.

Date of experience: February 2017
2  Thank cancan0303
Reviewed March 20, 2016 via mobile

I didn't appreciate having an entire treatment deducted from my package at Wellington St after having bought HKD 5000 packages at the Mosque St branch in years prior. HK is a busy, fast paced environment and mothers with demanding jobs have to sometimes cancel appointments...More

Date of experience: March 2016
3  Thank LisaMTY
Reviewed May 10, 2013

My girlfriend and I visited Sparadise on the strong recommendation of a friend in Hong Kong. We were not disappointed. The spa is in a fantastic central location and, although small, has been beautifully designed. The staff are lovely and are very highly trained. The...More

Date of experience: April 2013
8  Thank unvexed
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