Hi Anthony P Thank you It was my pleasure to meet the four of you on your quick visit to Hong Kong Thank you so much for the lovely review, it is very much appreciated Thanks again Jamie

Hi Dale K It was wonderful spending time with you over a couple of days and thank you for the very lovely review.. Hope to see you back here... Thanks again Jamie

Hi Cold Corona I have a keen interest in photography and I am always thrilled when I get to show professional photographers around Hong Kong, I can learn from the masters!! We covered a lot of ground over the 2 days we spent together, testament to Hong Kong fantastic public transport. I really appreciate the great review Thanks Jamie

Sir, The reviewer has resubmitted his review minus the personal insults coloured by his obvious dislike of English people I am resubmitting my original management response, I have nothing further to add despite the additional untrue accusations made as a response to my getting his original review removed. Gosh you have certainly put me in my place. At the conclusion of our second tour you looked me in the eye, shook my hand and mentioned what a marvellous time you and your wife had had. Imagine my surprise at being quadrupled nelsoned (look it up) and it is entirely fitting that I get my first very negative view after 4 years on review number 444 which here translates to death, death, death! I have been in two minds as to whether to respond but sir, you have crossed the line and many of your comments are factually incorrect and it is just not right that you call me a typical pomy (pommie) git, this implies that you have a deep seated dislike for English people. It should also be mentioned that you wrote 3 reviews based on your trip to Hong Kong and all of them were 1 star negative reviews, I am thinking that your horrible experience at a top bar / restaurant where you picked up food poisoning had ruined your holiday. It should be mentioned that you cancelled one of our tours at the very last minute (when I was a few minutes away from the Hotel) due to this incident. I was happy to reschedule our tour but only after another client who had made a last minute booking had graciously agreed to move their tour to another day. It should also be noted that a very negative review can have a major impact on ranking and therefore your business and I will not apologise for my tours given that you are so prejudiced, I need to set the record straight so future clients can see both sides to the story and my only recourse is a management response. Two current hot political issues in Hong Kong are recycling (43,000 trash cans) and public housing (33sqm apartments), my facts from part of critical information needed to understand the context of these critical issues... and yes, our Government has a department that fixes dangerous slopes to prevent landslides, a policy that has saved many lives over the years. You allude to the fact that I resent the handing over of Hong Kong to China and that I am bitter, this is simply nonsense and again you seem to be making these assumptions on the fact that I am a typical pomy (pommie) git and a wannabe upper class toff which could not be further from the truth. My sense of dress quite fetching? For 4 years I have worn on a daily basis, a pair of jeans, a navy or black polo shirt and a pair of comfortable walking shoes.... oh and again you misrepresent your “facts” I did not say I owned 43 Rolex watches, what I said was I have over the past 38 years owned 43 pre owned Rolexes which I buy / sell / trade but have not had one for over 5 years. Calling me a wannabe upper class toff is simply ludicrous I am a proud Yorkshireman born in Middlesbrough with a very working class background who has all of his adult life lived in working class / lower middle class districts in Hong Kong. .. And to all my clients, past, present and future - I work extremely hard to provide the best possible tour within the time frame allotted and please read my other reviews and factor in that this client seems to be somewhat prejudicial towards English people in general. Thank you

I provide a premium service and I have never, ever felt that a client has been less than happy with the tours I provide and it has come of somewhat as a shock to read these comments by "Tiasquam" . As there is no clue as to the clients identity (the profile of this person has no information at all) I cannot even begin to figure out who this client was and I am wondering if this is a malicious review. I welcome all feedback in an effort to improve but this is a real headscratcher as all the information on the feedback could have been gotten from other reviews and my website (which also includes a price list). If this review is genuine then all I can really say is that my job is simply to give clients a snapshot of Hong Kong over a period of 5 - 10 hours. The reviews I have gotten speak for themselves, no 2 tours are ever the same and everywhere we go is "genuine" Hong Kong and you certainly cannot get my 36 years of living in Hong Kong experience in a guidebook! I am very sorry that this person has a less than happy experience but as I cannot verify the clients identity I cannot really comment in more detail Thank you

Hi JH989 I would be very grateful if you could contact me directly (you will have my email address) as there are some inconsistencies with your review. I keep extensive notes of every tour and quite simply, you claimed to have done a tour with me in March 2013 and yet in March 2013 I went to this restaurant twice with parties of 4 , I did not visit this place with 2 people from London. However I am extremely grateful for your comments as it allows me to address the subject of food, I have previously acknowledged that I am NOT a foodie, so much so that I make a specific reference to this on my website and in my emails to clients. I have eaten in over 900 chinese restaurants in my time in Hong Kong but this does not make me a foodie! there are specific companies in Hong Kong that offer food tours who are absolutely excellent and worth booking. In addition when clients contact me and indicate that food should be a major part of the tour then I will always advise them to book someone else. Now in my defense so to speak, the restaurant that you mention is actually quite famous in Hong Kong despite it's horrible exterior / interior and I have eaten there for 28 years, it is not the sort of a place a tourist would visit but it is an authentic experience! in any event food is such a subjective subject which is why I do NOT do food based tours, I have had just a couple of comments about food (in a negative way) which hardly seems to indicate that it is a recurring problem! given then number of tours I do. I am very sorry that the food experience seems to have spoilt your overall enjoyment of the tour and I would still like you to contact me directly. Again, I am very grateful for your comments, the only way I can improve is to act on these issues and once again make it absolutely clear that I DO NOT do food tours! Thank you Jamie

Hi SGGNZ Thank you for the review, I appreciate the feedback As I understand it, it would appear that as a non Chinese person I am not an "insider" but an outsider in Hong Kong, I am a bit bemused by this purely on the basis that I have lived in Hong Kong for 37 years, 22 years under British rule, 15 years under Chinese rule, my wife was born and raised in Hong Kong and is fluent in Cantonese and we have raised a family here, I would think that 37 years in Hong Kong gives me a somewhat interesting and perhaps a unique perspective of Hong Kong! In our emails you made it crystal clear that you where more than happy for me to leave the itinerary to me and when we met I asked you if there was anything at all you wanted to do and as we only had 5 hours together you again re-iterated that you were happy to leave everything to me! I always and I mean always make sure that a client can factor in any special request and as many clients would confirm I have been known to change itineraries at the drop off a hat when something comes up in conversation, I am extremely flexible. I am sorry that my tour fell below your expectations and I appreciate your feedback thanks Jamie

Hi Janebond07 Thank you so much for your positive comments and critiques, one of the most wonderful things about what I do is the chance to meet so many people from around the world and every tour is a learning experience for me as well. As my first female clients from Singapore, it was quite the experience for me as well and I appreciate all your comments . I have added your comments about the Repulse Bay building with the hole to my knowledge base, I have to say that the explanation is quite different from that I have gathered over the years from local Chinese residents! it seems that there are many different views locally on what the hole represents but I have noted and stored it! Ladies, I appreciated very much the chance to do a night tour with you, I learnt a lot as well and thanks again for your comments. duly noted! Jamie

I am a great believer in Tripadvisor and if I get a negative review then I take it on the chin, learn a lesson and move on, but I am troubled by this review., the comments made go right to the heart of my modus operandi so if a client is not happy then I want to know about it! With this review I simply cannot match up the comments / facts to a client, I always take extensive notes of each and every tour and can easily cross reference information and on this one I have hit a brick wall, I have contacted the “client” through Tripadvisor and asked her to give her real name and / or the date of the tour and no response as yet which is telling. (I have never had a client named Heidi from New York and yes I know this maybe a pseudonym but I have had only 3 tours with couples from New York and the review does not match my notes in any shape or form) Although the review is not a bad review by any stretch it is simply not credible, the comment about the tours I offer “not so much if you like stories about people, the city and it's neighborhoods, the food and lifestyle etc. “ is just plain wrong. I am in my 37th year of living in Hong Kong and right from the very first tour I have shared everything about my experience of living in Hong Kong with my clients and you will notice this by reading the other reviews! I cannot think of one instance where I have not shared my stories and life experiences. In addition I write a daily blog on my website and have written almost 800 articles about Hong Kong so why wouldn’t I tell stories and share my experiences? I would like to think that clients want to engage my services because I have lived in Hong Kong for such a long time and have a rather interesting perspective on the place! I am a little frustrated that my only recourse is to write a management response to this review but unless the “client” can verify her identity and confirm the date of the tour there is not much else I can do. I am very proud of what I do, I love Hong Kong and it is simply my job to share what I know about this great city with each and every client. Thanks Jamie

Hi Portertjies Thank you so much for taking the time to write a review. Getting a slightly negative review is always a difficult thing to come to terms with as I pretty much devote my life to what I do (just ask the wife and kids!) and making sure that I give my clients the best possible experience. Feedback is vital as one learns and then improves but your critique has me a bit bemused ... considering how many times you told me you really enjoyed yourself.. I think (looking back at my notes) that the issue stemmed from the fact that you turned up 45 minutes late, so we lost 45 minutes from a 4 hour tour. As I had another tour to do I was not able to extend our time together. Given the shortened tour I did my best to show you as much as possible within the time frame of 3 hours and 15 minutes. I think losing this time contributed to your comments as did the fact that you underpaid me 10% of my fee, you asked me to return to the Hotel later that night, which I did and the reaction I got gave me the impression that you had expected me to swallow the loss of income. I absolutely agree that that we have the best public transport in the world and I should point out that I gave you detailed instructions and suggestions (with images) for 12 other places you could visit and I did this before our tour as you had a free day prior to our tour, so all the research was actually handed to you on a plate so to speak! If you want to see what value I bring to my private tours then simply read my hundreds of reviews, guidebooks cannot and do not provide any of the info I provide on tour particularly on issues covering current affairs, history, political considerations or what it is like for an "expat" living in and raising a family here over almost 40 years. None of this detracts from the fact that I was very happy to meet you and show you around this great city and like I said, you gave the impression that everything was just fine...and I certainly appreciate the positive comments you made about me. I am so sorry the tour did not live up to your expectations but I am pretty sure you would have given me a glowing review had we had that extra 45 minutes and we had covered the attractions that I had to cut out. Thanks again for taking the time to do the review, it has given me food for thought. Jamie