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Review Highlights
Overpriced, poor service and going downhill

I completely agree with a lot of the recent reviewers - this place used to be fairly big and known... read more

Reviewed September 8, 2018
Jessica C
via mobile
A place to avoid!

I started visiting this place like 5 years ago and at that time the treatment was good. However the... read more

Reviewed March 6, 2017
Icarus I
,
Buenos Aires, Argentina
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Traveler Overview
  • Excellent7%
  • Very good0%
  • Average7%
  • Poor14%
  • Terrible72%
Sep 8, 2018
“Overpriced, poor service and going downhill”
Mar 6, 2017
“A place to avoid!”
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B/F., 54-62 Lockhart Road, | WanChai, Hong Kong, China
Tai Fat Hau
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Reviewed September 8, 2018 via mobile

I completely agree with a lot of the recent reviewers - this place used to be fairly big and known for excellent, premium service. Nowadays, not only is the place tiny - but the service is rubbish and the price of all treatments ridiculously expensive....More

Date of experience: September 2018
Thank Jessica C
Reviewed March 6, 2017

I started visiting this place like 5 years ago and at that time the treatment was good. However the services get worse these days. I was told by their staff that all my packages have no expiry date. Suddenly when I visited for a back...More

Date of experience: March 2017
1  Thank Icarus I
Reviewed November 13, 2016

Yesterday I have been at lets' spa in Wan Chai. Unfortunately I did not check the comments on this site prior to my visit. The massage (deep tissue, 90 min) was rather relaxing although I could not speak with the therapist as she did not...More

Date of experience: November 2016
2  Thank Ange75Zurich
Reviewed September 18, 2015

Horrible services and very rude staff at the Wanchai location with regards to the 2:00pm appointment at Letspa on 18 Sep 2015. I had an appointment today for 2:00pm today, and I got there at 1:50pm. I had to wait for more than 20 minutes...More

Date of experience: September 2015
7  Thank Andrew Jihoon D
Reviewed June 14, 2015

I have bought a foot massage package in this place. Every time you call to schedule an appointment you can never do so. They will ask you to call 2+ weeks in advance to schedule an appointment. Given there are so many foot massage places...More

Date of experience: June 2015
4  Thank ivyyuen
Reviewed May 9, 2015

Let's Spa once had a reputation as the go-to spa for excellent value and service. The chain has expanded to Causeway Bay, and all credibility and quality is gone here. Their packages have hidden restrictions and expiration dates that make them difficult to use. Despite...More

Date of experience: May 2015
11  Thank etphonehome852
Reviewed April 4, 2015

the staff called us to do massage and we make a booking at 8pm. That day we arrived 7:40 in Causeway bay shop. The staff said we come too easily and asked us for watching magazine and waiting for empty room. After we have changed...More

Date of experience: April 2015
1  Thank Davidbeckham88
Reviewed February 19, 2015

It's located in the basement of a building, so the air is a bit damp and stale. The surrounding area is the Wanchai bar district, so is not the most pleasant, but that's not the spa's fault. I actually found the massage to be quite...More

Date of experience: October 2014
3  Thank Blachanida
Reviewed June 22, 2014

Isabel and Mei from customer service are incompetent and aggressive people. Massages are well below average, and price very expensive for the overall very bad experience. You leave far more stressed than when you arrived. A place to avoid.

Date of experience: June 2014
5  Thank Grego1408
Reviewed June 22, 2014

When I start coming 2,5yrs ago... It was great and then I had a bad bad idea to take their expensive package! Service and massage start being worst and worst and worst. I was always telling them what was wrong compare to what is was......More

Date of experience: June 2014
4  Thank Oliv19
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Nearby
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of
Hong Kong Island. Filled with shops, malls and
restaurants, both areas are bustling with people –
tourists and locals alike. Causeway Bay has one of the
highest rents on the planet, and is a bit more
polished and modern than its Wan Chai counterpart.
Beneath the surface there is more than meets the eye –
find boutique stores in the above ground floors of
...More
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